Dr Frank's Weight Loss Clinic Reviews 3,703

100% SCAM Company!! Had to apply to PayPal claim for my money back!! No reply to any emails after paying them! I hope all of these complaints will catch up with you, you dirty dogs! And your whole team get uncovered and end up being truly revealed all over the media!

Do not purchase from this website take your money and fail to deliver the product
Reported to the police

Great experience- super easy to verify and quick to ship . Highly recommend

Took my payment 31st march, sent me health questionnaire after I emailed a week later due to not receiving the medication. Since then I’ve emailed 4-5 times and no sign of my medication. Was advised it was released from pharmacy and given tracking info over a week ago but royal mail are still awaiting the package. I’ve now been two weeks without medication and despite nhs advice not to take the higher dose if it’s been two or more weeks gap, one of the advisors at dr franks have advised me it’s safe! Insane. But still no arrival. Will be making a formal complaint.

Ordered over 10 days ago now. Been "approved" but no indication of dispatch etc. despite the 24hr suggested turnaround per stage.
No phone number & when you find one online it says they're not taking phone calls - only an email address. Emailed. They've got my money & I've now been without my jabs for 2 weeks. I wouldn't be surprised if this review (which I've posted direct to their website also) suddenly disappears from their site either.

Awful company. Take your money and don’t provide what you have paid for and no way to get a response from them as they have closed their phone lines. They are just ripping people off. Do not be fooled by their prices as you end up out of pocket. AVOID AVOID AVOID

Ordered on 13/04/2026 #103535. They have taken my money and it has left my bank. I have had no updates and I have emailed them every single day with no response. Their service is truly shocking. They don’t contact you for updates or offer any of the support they claim to.
I have had to open a claim with PayPal/my bank to get a refund. It is disgusting service!!
Please do not use them, take your custom elsewhere!

It would be nice to know when the medication is being despatched. But it arrived and that’s the main thing.

I first used Dr Frank's Weight Loss Clinic last year and was disappointed with the service provided for repeat subscriptions but they did rectify the problems and during the 3 month I used it, I lost 2st. I did not use it when I was travelling between 16th December and 9th January but was pleased to note that I maintained my weight loss on my return. I had an appointment booked with a Practice Nurse in February when I wanted to restart the programme but for some reason this appointment was cancelled with no reason given. I then put on a few lbs and decided to start the programme again and received my prescription efficiently two weeks ago. So on balance, I am satisfied rather than being pleased with the service received.

Fast delivery and great price. Very impressed.

Not recieved order been 3 weeks.
Quick with responses when selling products.
sent numerous emails no response.
Took too much money to start with.
Won't use them again
Shocking

Had a good experience to start with but I signed up to a subscription which they promptly took the payment on the day yet still to receive my pen, I’ve emailed no response contacted all social media platforms still nothing and the phone lines don’t work. They have until Monday then I will be speaking to the bank for a recharge and cancelling my subscription as two weeks late now taking my pen.

Always had good service and good pricing from Dr Franks

Heard mixed reviews, I had my product delivered a week after completing mu assessment. Customer service could be better - I either get a reply within minutes or no reply at all. Would be helpful if there was a telephone customer service line. I will carry on ordering as I’ve always had my order and it’s cheaper than other places

I placed an order on the 8th of April and I haven’t received it yet. I emailed them and texted them on whats app, at the beginning they replied but then no reply. Their phone number is not working at all at any day at any time. Worst service I have ever had

To begin with I really rated this company.
In December I decided to stop my occuring prescription with them. They then took another month prescription money from me but no product was sent. I sent many emails asking for either the product or money back and not one reply!
They’ve scammed me
Do not trust

I’ve had my first mounjaro pen and have been waiting nearly 4 weeks for my next dose, this doesn’t help with my weightloss journey as I’ve put the weight on that I’d lost with my first pen.
Tried phoning and email but they either don’t answer or the email address is bounced back. All I want is either my next pen or my money back. It’s ridiculous

I’m e been a loyal customer for over 2 years now but the last few months my prescription is delayed and my emails are being completely ignored for 2 weeks now. Not a single response. No pen, I’ve run out of medication and I’m out of pocket. I think I will have to do a credit card chargeback and give up on this company which makes me very sad. They just can’t get their prescriptions out and the customer service is non existent. I think they are actually just ignoring emails and closing contacts. Others have said you can’t even call anymore. One month I held on the phone for 2 hours waiting but I work full time and I can’t do that. Other customers have said you can’t even call anymore anyway.

I have used other companies and not felt any benefits actually put weight on with one so have come back to the trusted Dr Frank's and am feeling the benefits again. Yes can be pricey but for the healthy way I feel and being able to run around with my baby and not feel out of breath and to feel more confident in my own body it's worth every penny.

Been over 2 weeks and still no order. Sent 3 emails no replies. Online account has no updates what shambles.

Someone needs to contact me from this company. This is ridiculous