Dr Helen Allergy Reviews 133

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and expertise, highlighting how they create a supportive and reassuring environment. Many people appreciate the personalized care and the thorough explanations provided, which help them feel informed and at ease during what can be a stressful process. The service is frequently described as excellent, efficient, and compassionate, with consumers noting the team's dedication and passion for their work. Reviewers often mention feeling validated and empowered, with many expressing gratitude for the hope and guidance they received. The quick appointments and clear communication are also frequently highlighted as significant benefits.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficient, thorough, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the thorough and... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot recommend Dr Helen Allergy Clinic highly enough. Nurses Jen and Charlotte were wonderful with my 7 year old, helping him feel calm and at ease throughout. He also loved the range of toys and... See more

Rated 5 out of 5 stars

We were so impressed with our first visit to the Dr Helen Clinic in Dundonald. Dr Kinnear immediately put us at ease with his knowledge and experience, we were able to ask all the questions we wanted... See more

Company replied

Rated 5 out of 5 stars

We attended Dr Helen Allergy in Belfast for OIT treatment with our 4 year old. After some really disheartening appointments with other specialists, from the first appointment Dr Helen was worlds apart... See more

Rated 5 out of 5 stars

A very warm and professional welcome from Dr Helen and her team. We visited for food challenges for two children which were conducted with care and expert knowledge which made the whole family feel s... See more


Company details

  1. Allergist
  2. Family Practice Physician
  3. Local Medical Service
  4. Medical Clinic

Written by the company

Hi! I’m Dr Helen. A huge welcome to Dr Helen Allergy. If you have come to Dr Helen Allergy looking for advice about whether you or your family member has food allergies; how to manage your airborne allergies or eczema, concerns about gut symptoms or insect stings; then you’re in the right place. Dr Helen Allergy is a family run business. We are passionate about ensuring you have access to the right help at the right time. Dr Helen is a highly skilled clinician with over 18 years experience as a doctor. Dr Helen has a free Facebook Group to provide ongoing support to those with allergies. Please visit us @ www.drhelenallergy.co.uk Thank you Dr Helen x


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Allergy consult

First remote consult with Dr Helen and as a mum and a doctor I couldn’t be more impressed. I learnt so much in the hour we chatted together. Dr Helen has a wealth of knowledge and experience with allergy and it is clear she wants the very best for her patients offering tests and treatments that are not available on the NHS and that are potentially life saving. Dr Helen arranged tests with Dr Steven and Nurse Michaela immediately after our consult and they were great with my daughter. I feel empowered to take on OIT with her team with the understanding we will be well supported with a tailored approach. Thankyou.

March 19, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou for the lovely review. I'm so pleased that you have felt empowered and were cared for well by the whole team. Dr Helen

Advertisement
Rated 5 out of 5 stars

What a feeling!

For 15yrs we have been living a life of control with constant anxiety due to managing food allergy. With the help,support, guidance and trail blazing policy developed by Dr Helen, Dr Stephen and the amazing nurses Michaela and Jen, my son has finally reached his goal of "free eating". Our wish would be that other families, individuals get the opportunity to avail of this ground breaking service as it goes from strength to strength.
We have freedom at last ...what a feeling!
We can't thank Dr Helen and her team enough.
Fintan, Elaine, Sean and big brothers Leon and Conor

March 12, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

It's been an absolute pleasure looking after you all. Dr Helen and Dr Steven.

Rated 5 out of 5 stars

Very pleased with Dr Helen Allergy

Very pleased with Dr Helen Allergy, in particular Dr Frampton, ENT consultant, understanding and knows his field inside out, had 2 visits as ongoing sinus issue, Dr Frampton guided me through process, provided in depth follow up letters. Put my mind at ease after months of uncertainty. Would definitely recommend.

March 5, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

We are so pleased that Mr Frampton has helped and given you insight into your condition. Dr Helen

Rated 5 out of 5 stars

Follow up consultation

Thorough and detailed help from Dr Kathryn. It was a follow up video consultation after original consultation on 7th January.

February 11, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

I'm pleased that Dr Kathryn has provided you with good support, helping you take control of your health. Best Wishes, Dr Helen

Rated 5 out of 5 stars

I would wholeheartedly recommend Dr…

I would wholeheartedly recommend Dr Helen Allergy Clinic to anyone looking to explore cutting edge treatment of allergies. The service provided is efficient, thorough, professional and based on the very latest medical evidence. Families are very well supported through what at times can be a very daunting journey. All the staff are friendly, approachable and caring, and the modern, well equipped clinic is designed to put everyone at ease. I’m so grateful to have found this clinic and to be on the road to a safer future for my daughter.

February 2, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

I'm thrilled that you have found the support you all deserve in our clinic. Dr Helen

Advertisement
Rated 5 out of 5 stars

Friendly and professional, highly recommended!

We would definitely recommend Dr Helen and team. They were friendly, thorough and informative whilst investigating our child's allergic reaction. They also gave us all the information needed to make an unpressured decision about starting immunotherapy. Our son was made to feel very welcome and thoroughly enjoyed his visits!

January 23, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you Emily for the lovely review. I'm glad your son had fun in our clinic. Dr Helen

Rated 5 out of 5 stars

We were so impressed with our first…

We were so impressed with our first visit to the Dr Helen Clinic in Dundonald. Dr Kinnear immediately put us at ease with his knowledge and experience, we were able to ask all the questions we wanted and did not feel rushed or under pressure. He was very patient with our daughter who was very anxious about the testing and we were able to get all the tests done we needed on the day. A report letter was sent very promptly through to me after our visit.

January 15, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou Sarah for your kind words about our Belfast clinic. I'm so glad Dr Kinnear looked after you all so well. Dr Helen

Rated 5 out of 5 stars

Wonderful care and support. Lifechanging.

Dr Helen and her amazing team have changed our son's life and our lives immeasurably.

Our 6-year-old has allergies to peanuts, cashews and pistachios and six months ago there was always an element of anxiety hanging over him and all the family, that only those who live with allergies can appreciate and understand. Six months on and he eats a few of these nuts every day and we can now enjoy them again too. Six months ago, our son was scared to go on play dates without us, as he worried about eating food that wasn't checked by his parents. He now asks to go on play dates and has blossomed in confidence and is generally a happier boy. We also no longer stress about letting him out of our care.

Before starting the OIT process we were really hesitant. We thought it might be anxiety-creating for our son and would restrict his daily life. We could not have been more wrong. From the first appointment we realise how we need not have worried. The clinic appointments every two weeks became an enjoyable and relaxed part of our routine. All of Dr Helen's team made us and son feel completely welcome, at ease, supported and listened to. They have managed to combine absolute professionalism with total empathy and understanding.

The time has flown by and has been uplifting for us all. Dr Helen and the OIT process was completely flexible with various family commitments and holidays, and it was never a chore. Peanuts and other nuts have become a positive part of our family life, and we know that Dr Helen is there to support us if needed.

Dr Helen, Gareth, Odette, Jen, Rebecca and Charlotte, we thank you from the bottom of our hearts.

January 8, 2026
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you so much for such a lovely review. Stories like this are exactly why we created our clinic. Dr Helen

Advertisement
Rated 5 out of 5 stars

Dr Helen and her team are amazing

Dr Helen and her team are amazing! I honestly do not know where she finds the time to do it all. I will be forever grateful to her for setting up the Belfast clinic. The 9 hour round trip commute was worth it as my son is now eating 6 peanuts and counting.

November 20, 2025
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Hi Kelly, we have been so happy to support you both in our Belfast clinic and we look forward to continuing to support you in the coming months and years.
Dr Helen

Rated 5 out of 5 stars

The service we received was…

The service we received was outstanding. We were quickly attended to and guided towards the most affordable appointment suitable for our requirements. Charlotte was fantastic with my daughter, and we swiftly received a letter with the diagnosis and medical advice. Highly recommend!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Already feels like family... we're very grateful

We just started OIT with Dr Helen. From the minute we signed up we've felt supported and were given all of the information we needed. Having a pre start call helped to settle our nerves and gave us the opportunity to ask questions. Our first session went really smoothly and our daughter is excited about the start of her journey. The staff are so kind and you can feel the love in the room. Very different to any allergy treatment we've experienced in the past. We feel very lucky and grateful to have this opportunity to change our daughter's life.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Dr Helen Allergy

Dr Helen Allergy is fantastic. In our dealings with both Dr Vas and Dr Helen it is clear that not only do they have expert knowledge of allergies and treatment options but that they are clearly experienced in dealing with allergy sufferers day in day out. They really understand the fears and concerns of patients (and their parents) and are incredibly willing to listen, explain, answer questions and take the time to ensure all options for treatment are explored. They are also extremely responsive to emails. We have found the service to be excellent and would highly recommend Dr Helen Allergy.

December 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Dr Helen Allergy in Belfast

We attended Dr Helen Allergy in Belfast for OIT treatment with our 4 year old. After some really disheartening appointments with other specialists, from the first appointment Dr Helen was worlds apart, so positive and reassuring. We had some difficulties along the way and both her and Dr Steven supported all the way and were even happy for us to take a step back and restart some elements. We are so glad we came across Dr Helen, her knowledge, understanding and guidance has really transformed how we live with allergies. Thank you!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic team and great support for my son

I cannot recommend Dr Helen Allergy Clinic highly enough. Nurses Jen and Charlotte were wonderful with my 7 year old, helping him feel calm and at ease throughout. He also loved the range of toys and games that kept him entertained while we waited for the test results! Dr Kathryn was exceptionally thorough and provided clear guidance on the next steps. Although we received a lot of new information, we left feeling reassured, informed, and well supported. Thank you to the whole team.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - we were promptly seen and directed to the most cost effective appointment for our need. Charlotte was brilliant with my daughter and we had a letter confirming diagnosis & medical advice very quickly. Would definitely recommend.

November 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely recommended, brilliant team.

We contacted Dr Helen for support with our 8 month old baby’s allergies, primarily around a milk allergy after following her on instagram.

We spoke with Dr Helen & discussed our concerns and arranged a virtual appointment with Dr Vas.

We got an appointment really quickly at a time that suited us and discussed our concerns, history and how we would like to proceed. Dr Vas was extremely knowledgeable but also helped us with feeling validated around our concerns which have previously been dismissed. We arranged for skin prick testing to be carried out alongside an oral food challenge. This helped alleviate some of my concerns that we would be in a supported environment to do this.

As we’re based in the North of England we arranged to fly to Belfast for our skin prick testing. This couldn’t have been easier, a quick 40 minute flight and a 20 minute taxi to the consulting rooms. I would highly recommend the team in Belfast.

The team at Belfast were excellent, Michaela talked us through the testing & a really clear explanation of what would happen including what any reaction may look like. She was also great with our little one.

We had a really positive outcome & experience at our testing & have left feeling relieved & confident to move forward with the milk ladder using the information Dr Vas has given us.

I can’t thank you all enough for the support. I finally feel validated, supported & so much more informed ready to support our child through this journey. Your patience, reassurance and clear explanations made the whole process so much easier for all of us.

I can’t recommend the team enough, the speed at which we’ve managed to get clear answers and support has been well worth the investment & I wouldn’t hesitate to use them again should we need any further support.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Had a really positive experience

Had a really positive experience with Dr Helen. She listened to all of my concerns (which were many) and took the time to go through everything with me thoroughly and was empathetic and kind whilst also suggesting simple practical ways I could improve my health. Dr Helen also tried to avoid me spending money on allergy testing as she felt it was unlikely I had allergies and my issues were caused by other health problems. I had the testing anyway fory peace of mind but she was absolutely correct! Honestly such a refreshingly good experience and I will definitely visit this clinic again - not for allergies obviously, but for one of the many other services they offer. Highly recommend.

October 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look