Drivalia Italia Reviews 

Terrible. We received a car covered in bumps and scratches and without a rear wiper (dangerous in the rain) and when we returned it the agent charged us €100 for a 1mm crack on the windscreen which was so small it was impossible to know if it was there before even though I took photos etc. don’t use.

We travel to Italy many times throughout the year and have used many hire companies over the years, this is by far the worst. We were 2nd in line and waited 30 minutes whilst they explained to a gentleman why they didn't have the car he had booked. They then explained that they didn't have a car for us and we would have to wait for 1 hour. The car was covered in marks and dints and the wing mirror was broken.
On returning the vehicle they subsequently charged us £165- for 2 minor marks to the rear of the vehicle which we had not noticed on collection. I left an expensive jacket on the back seat by accident, on realisation we telephoned the office numerous times and then sent emails. They responded once asking for the vehicle registration number which we provided but after that no response. We returned to the airport on June 6th, they admitted that the jacket had been stolen by the cleaners but refused to request its return, they suggested we contact the Police.

Lesson to this before making any reservation with Drivalia !!!.
I had a car reservation for 5 days starting on 09 June 2026, pick up at Drivalia Milan Malpensa airport. I arrived on time 16:00, waited 40 min in line to finally hear from an agent that they run out of cars, not even smaller cars. The only option is to have a 3 levels upgraded car, that i have to pay the full rate . As simple as that! , since i had no other choice, i paid 501 Euro w/o insurance instead of 153 including insurance.
Not even an apology or a good will of any kind !!!!

Scammers: Upon pick up I was told the car booster seat was free of charge. Not only did they charge me 75 euro for it (the price to buy it is 50 euro), but they also charged me 200 for existing damage. When I dropped off the car nobody was there to check the vehicle: with this method they could charge you whatever they wanted to. I have already informed my lawyer, I am ending up paying 290 euro on top of the 200 of the rental. This was in Alghero, staff is friendly, but for a reason! I was alone with 9year old daughter and they thought to take advantage of that!

An arrogant, rude, and very unfriendly woman, who had several rental cars, got angry because I had booked that particular car and not another, since she no longer had it available, so I didn't get one. Ultimately, the service was terrible. It doesn't matter if you write in English or Italian. This young woman with glasses doesn't care. She makes you look like an idiot and mocks you, pretending to be the smartest person in the world. The customer came forward to me and claimed he hadn't been in an accident and that they were defrauding the insurance companies. He claims he has full insurance anyway, that it doesn't bother him, and that they will report it anyway. I'm currently suing for a refund for my reservation, but I haven't received the car I wanted. The processing time is about 30 days, with no response to emails, and, if they approve the request, it takes another 14 business days. Therefore, I warn you against this terrible company and the services this woman offers.

Una donna arrogante, maleducata e molto scortese, che aveva molte auto a noleggio, si è arrabbiata perché avevo prenotato proprio quell'auto e non un'altra, dato che non la aveva più disponibile, quindi non ne ho avuta nessuna. In definitiva, il servizio è stato pessimo. Non importa se scrivi in ​​inglese o in italiano. A questa giovane donna con gli occhiali non importa nulla. Ti fa fare la figura dell'idiota e ti prende in giro, fingendo di essere la persona più intelligente del mondo. Il cliente si è presentato davanti a me e ha affermato di non aver avuto alcun incidente e che stavano truffando le compagnie assicurative. Sostiene di avere comunque un'assicurazione completa, che la cosa non lo preoccupa e che lo segnaleranno comunque. Attualmente sto facendo causa per ottenere il rimborso della prenotazione, ma non ho ricevuto l'auto che volevo. I tempi di elaborazione sono di circa 30 giorni, senza alcuna risposta alle email, e, se approvano la richiesta, ci vogliono altri 14 giorni lavorativi. Pertanto, vi metto in guardia da questa pessima azienda e dai servizi offerti da questa donna.

I strongly recommend staying away from Drivalia. It is better to pay more for a reputable company. This is the first time I have ever experienced such terrible practices with a car rental provider

The Pickup (Roma Termini):
Upon arrival with a baby, we were given a different car than ordered. The vehicle was covered in pre-existing scratches. The staff refused to do a physical inspection with us, indifferently claiming "all damage is already registered." Thankfully, I took my own time-stamped photos and videos of the car right at their handover desk. Furthermore, they failed to provide the baby car seat I had prepaid €78 for, without giving any prior notice. I was forced to scramble to find and buy a car seat elsewhere, and they still refuse to refund me

The Return & Fraudulent Claims (FCO Airport):
Upon return, their staff used microscopic close-up lenses to photograph tiny scuffs and even dirt, claiming it was "new damage." Showing complete bad faith, they issued a backdated €600 invoice dated June 14th,, but emailed the invoice to me on June 15th. All while completely ignoring my official dispute emails

The Billing Escapes:
When I provided undeniable, time-stamped photo evidence showing the scratches were present at their desk before my rental even started, they ceased communication. Instead of reviewing the proof, they aggressively bypassed my bank card block by forcing through a €500 withdrawal using the initial deposit token, and unsuccessfully tried to charge another €100. A formal fraud chargeback has now been initiated with my bank, and complaints are being sent to the Italian Competition Authority (AGCM) and ECC Net.

Trustpilot attempted delete:
Unsurprisingly, Drivalia is much faster at abusing the Trustpilot reporting system to demand my rental agreement details (hoping to get this review deleted) than they are at answering customer dispute emails or returning stolen money. My rental details are fully verified. Avoid this company at all costs.

Only thing good about Drivalia is the pricing. Already on the second day, the cars battery died and I was able to get it towed away through their automated service. However, getting a replacement car was mission impossible. Tried to call them literally a 100 times, even my travel agency tried to call them without any success. Ended up renting another car from another company. So, it might be good as long as everything does well. But I for one, will not take that risk again.

We rented a car from the Lecco Drivalia branch by booking and paying online the night before. On the morning of the booking, the collection process was quick and easy as we ensured we had the correct documents in line with the email issued on booking, and staff were very friendly and helpful and patient with us. The collection process took 10 minutes, and we were off in a clean, great condition vehicle as advertised. We were given guidance on vehicle return also, and the return process was smooth the next morning and only took 5 minutes. Thank you to the Lecco branch staff, and a great experience and would 100% recommend and would use again.

I would like to submit a formal complaint regarding my recent rental experience with Drivalia.

When returning our electric rental vehicle, we experienced an unacceptable and highly unprofessional situation that caused significant inconvenience and additional expenses.

At check-in, your office staff clearly explained that we had two options regarding the vehicle’s battery charge:

1. Charge the vehicle before returning it; or
2. Return the vehicle as it was and pay Drivalia to recharge it.

Based on this information, we chose the second option.

However, upon arrival at the return parking area, the employee responsible for receiving the vehicle refused to accept the car under those agreed conditions. Instead, he insisted that we leave the parking facility, find an external charging station, charge the vehicle ourselves, and only then return the keys.

We repeatedly explained that your office staff had specifically informed us that Drivalia could recharge the vehicle upon return for an additional fee. Despite this, the employee continuously responded with statements such as: “It doesn’t matter what they said, I don’t care. You charge it outside and then hand back the keys.”

His attitude was dismissive, sarcastic, and completely unhelpful. He even warned us that if we returned late after charging the vehicle, we could be charged for an additional rental day.

After a lengthy argument and after we returned to the Drivalia office at Roma Termini to seek clarification, the employee eventually agreed to accept the vehicle without requiring us to charge it. This confirmed that the information originally provided by the office staff was correct.

Unfortunately, by that point we had already lost approximately one hour dealing with this issue. As a direct consequence, we missed our train to the airport and were forced to pay for a taxi in order to catch our flight.

This situation was entirely avoidable and resulted from poor communication within your team and the unprofessional conduct of the employee handling vehicle returns. What should have been a simple return process became a stressful, frustrating, and costly experience.

So unprofessional, never again!!

We have rented from Drivalia on over 16 trips in the past few years. They have great value and are generally good.
But our two most recent trips have been not so good because of the condition of the cars. Examples of issues include under inflated tires, gauges not working, front/backup cameras not working, and sunroof shade falling out of its tracks. In our latest rental, we arrived at the counter and they didn’t have the car or similar available. We waited 90 minutes before they finally got us a car which had many of the defects I listed above. All the while, they refused to upgrade us to another vehicle that they do have without an additional charge.
Drivalia isn’t terrible. But they are far from making me an enthusiastic customer.

Drivalia refused to refund €1,036.17 even though I never received the rental vehicle I paid for.

I booked and paid in full for a one-month car rental in Italy, and my reservation was confirmed. When I arrived to collect the vehicle, I was informed that I could not receive the car because I did not have a specific type of credit card.

What I find unacceptable is that this crucial requirement—and the fact that failing to present such a card could result in losing the entire rental amount—was not clearly highlighted during the booking process. Instead, it was buried within 22 pages of terms and conditions.

Had this information been presented clearly and prominently before payment, I would never have completed the reservation.

I did not cancel the booking. I arrived on time and was ready to collect the vehicle. The service was never provided, yet Drivalia kept the full €1,036.17 and refused any refund.

I have formally challenged this decision and am pursuing the matter through the appropriate consumer and banking channels.

Paying more than €1,000 and receiving nothing in return is extremely disappointing. I strongly recommend that future customers carefully review all card requirements before making a reservation.

Quick delivery, excellent car and friendly team.

Scammers :
Avoid Drivalia at Milan Malpensa Airport.

We arrived with a confirmed reservation and were told our vehicle was not available. The only way to get a car was to pay for an expensive upgrade on the spot.

Original reservation: €154.11
Amount charged by Drivalia: €501.16

This was not an optional upsell. We were told there was no vehicle available in the category that had been booked and prepaid.

If you are relying on a reservation after a flight, be aware that the quoted price may not be the price you end up paying.

Very disappointing experience.

It was a lot cheaper than the well known companies and we were worried about some negative reviews about bad service and extra fees.None of this applied at Alghero. Federico and colleagues were friendly, helpful and honest. The whole experience went smoothly. No hidden fees.

Pick up and back to the compound in Bari. Very easy to find.
A few minutes in the airport to fill in the paperwork but otherwise all went well.

Tudo excelente

Grazie

Do not waste your time with this company 100% go somewhere else.. will charge yiu for damage already on the car.. wont respomd to emails or calls when you have video and photos of said damage on pick up.. how they are still legally able to operate its the question....

I waited 1 hour 45 minutes on May 12th 2026 at FCO Mobility Store. There was only one person/agent the entire time to attend to arriving customers.

Ease of return and dealing with damage to car

HAD NO PROBLEM WITH THE CAR, THE WORKER FOR DRIVALIA WAS WONDERFUL, EXTREMELY KIND AND HELPFUL