Never trust this company! We got a poorly maintained e-car, 30% battery, lots of body damages (later on claimed to be done by the client!!!) no support telephone number AT ALL. Customer service is a s... See more
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See what reviewers are saying
Sorry no Italian. But relatively quick service and rental after the payment with your credit card is sorted out. Took overnight. Reasons unknown. Car was brand new. Unfortunately a SUV. My wife ha... See more
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It was a lot cheaper than the well known companies and we were worried about some negative reviews about bad service and extra fees.None of this applied at Alghero. Federico and colleagues were friend... See more
Company replied
I rented a car from Gianluca in June 2026. He provided excellence service and an excellent product. The car was available promptly. The car was in excellent condition. Gianluca went an extra mile to s... See more
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Company details
About Drivalia Italia
Written by the company
Come possiamo aiutarti?
Se stai riscontrando un problema con i servizi Drivalia entra in contatto con la nostra Assistenza:
I nostri operatori rispondono dal Lunedì
al Venerdì dalle 8:00 alle 17:30
al Venerdì dalle 8:00 alle 17:30
Drivalia. Planet Mobility
Written by the company
- Rent. Lease. Subscribe. Share
- Drivalia, brand di mobilità dedicato al settore dell'automotive, offre un'ampia gamma di servizi con soluzioni innovative; dal noleggio che copre tutte le durate, ai servizi in abbonamento, al car sharing, rivolgendosi a privati e aziende di ogni tipologia. Drivalia opera in 16 paesi europei: Italia, Francia, Spagna, Regno Unito, Portogallo, Danimarca, Grecia, Norvegia, Finlandia, Olanda, Belgio, Irlanda, Repubblica Ceca, Polonia, Svezia e Germania attraverso oltre 800 Mobility Store elettrificati in Europa e 1.900 colonnine di ricarica distribuite sul territorio.
Contact info
Italy
- drivalia.it
Scopri tutte le offerte Drivalia
3.1
Average
17K reviews
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Drivalia hides critical rental conditions in 22 pages of terms
Drivalia refused to refund €1,036.17 even though I never received the rental vehicle I paid for.
I booked and paid in full for a one-month car rental in Italy, and my reservation was confirmed. When I arrived to collect the vehicle, I was informed that I could not receive the car because I did not have a specific type of credit card.
What I find unacceptable is that this crucial requirement—and the fact that failing to present such a card could result in losing the entire rental amount—was not clearly highlighted during the booking process. Instead, it was buried within 22 pages of terms and conditions.
Had this information been presented clearly and prominently before payment, I would never have completed the reservation.
I did not cancel the booking. I arrived on time and was ready to collect the vehicle. The service was never provided, yet Drivalia kept the full €1,036.17 and refused any refund.
I have formally challenged this decision and am pursuing the matter through the appropriate consumer and banking channels.
Paying more than €1,000 and receiving nothing in return is extremely disappointing. I strongly recommend that future customers carefully review all card requirements before making a reservation.
June 5, 2026
Reply from Drivalia Italia
Dear Customer, we confirm that we have shared your data with Customer Care for checks related to your case. You will be contacted as soon as possible for updates. In the meantime, if you have further information to communicate to us, we invite you to write to us at https://www.drivalia.com/it/eng/contacts by entering the code TPD7367.
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Scammers :
Scammers :
Avoid Drivalia at Milan Malpensa Airport.
We arrived with a confirmed reservation and were told our vehicle was not available. The only way to get a car was to pay for an expensive upgrade on the spot.
Original reservation: €154.11
Amount charged by Drivalia: €501.16
This was not an optional upsell. We were told there was no vehicle available in the category that had been booked and prepaid.
If you are relying on a reservation after a flight, be aware that the quoted price may not be the price you end up paying.
Very disappointing experience.
June 11, 2026
Unprompted review
Reply from Drivalia Italia
Dear Customer, we would like to contact you to provide assistance, we have sent you a request to receive your data without success, so we invite you to contact us at following the link https://www.drivalia.com/it/ita/contacts, indicating the code TPD7393. In the email specify your personal details, a telephone number and the contract references. Thank you
Friendly, helpful and honest Alghero team
It was a lot cheaper than the well known companies and we were worried about some negative reviews about bad service and extra fees.None of this applied at Alghero. Federico and colleagues were friendly, helpful and honest. The whole experience went smoothly. No hidden fees.
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. Every day we work to create a future alternative mobility and we are happy that our customers are taking part in it.
All well
Pick up and back to the compound in Bari. Very easy to find.
A few minutes in the airport to fill in the paperwork but otherwise all went well.
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. Every day we work to create a future alternative mobility and we are happy that our customers are taking part in it.
Reply from Drivalia Italia
Dear Customer, thank you for your review. Every day we work to create a future alternative mobility and we are happy that our customers are taking part in it.
Do not waste your time with this…
Do not waste your time with this company 100% go somewhere else.. will charge yiu for damage already on the car.. wont respomd to emails or calls when you have video and photos of said damage on pick up.. how they are still legally able to operate its the question....
June 11, 2026
Unprompted review
Reply from Drivalia Italia
Dear customer, we would like to contact you to provide assistance, we have sent you a request to receive your data without success, so we invite you to contact us at following the link https://www.drivalia.com/it/ita/contacts, indicating the code TPD7359. In the email specify your personal details, a telephone number and the contract references. Thank you
May 12th… poor service
I waited 1 hour 45 minutes on May 12th 2026 at FCO Mobility Store. There was only one person/agent the entire time to attend to arriving customers.
May 12, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
THE PEOPLE THAT HELP MAKE THE DIFFERENCE
HAD NO PROBLEM WITH THE CAR, THE WORKER FOR DRIVALIA WAS WONDERFUL, EXTREMELY KIND AND HELPFUL
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Good prices, easy booking, polite and helpful customer service
Procedura di prenotazione: I had asked for a particular car to be available, but on the day of rental, that car was not in service and there was no other like it to replace it. I had to drive a car that I was not familiar with.
Servizio: The office was listed as open for business on Monday June 1. However when I got there I found a sign on the door saying 'Coming back soon'. I waited, but no one ever came back.
Personale: Leonardo was very kind, helpful, and worked hard to find me a solution. He is an excellent employee
Car: the car i had was in excellent condition and very comfortable
June 3, 2026
Picking the car up was easy and handing…
Picking the car up was easy and handing it back was also easy. Car was in good condition and fuel efficient. Good.
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Really good service for English customer
Really good service - no problems at all. Return was also a smooth operation.
(I would have liked a receipt on return to prove that I had not incurred any charges. )
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Easy pick up and drop off.
May 23, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
I always use Drivalia because they take…
I always use Drivalia because they take good care of me! They are fair and honest!
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Fantastic easy to Book good price And…
Fantastic easy to Book good price And professional all
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
It took long time to give me back the…
It took long time to give me back the deposit. I had blocked 500€ for over one month and they didn't replied my concerns.
Find another company, at the airport you have thousands of options with better service and without deposits
June 10, 2026
Reply from Drivalia Italia
Dear Javier, we confirm that we have shared your data with Customer Care for checks related to your case. You will be contacted as soon as possible for updates. In the meantime, if you have further information to communicate to us, we invite you to write to us at https://www.drivalia.com/it/eng/contacts by entering the code TPD7356.
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Excellent service, staff and cars
The staff at drivalia were excellent. There was a much shorter wait at Drivalia then at the other rental car agencies. I will use them again if I have the chance.
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
Very easy process and friendly staff
Very easy process and friendly staff. Quick service and decent cars. Value for money
June 10, 2026
Reply from Drivalia Italia
Dear Customer, thank you for your review. We work every day to establish ourselves as "Planet Mobility", for mobility that looks to the future and we are happy that our customers are taking part in it.
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