The process was not entirely clear for first-time users, and there were a few initial issues to work through. Once those were identified and understood, communication improved and e... See more
Company replied
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Review summary
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I was nervous purchasing a vehicle through Ebay but their Secure Purchase using Caramel made the process reassuring and simple. Stephanie helped me throughout the whole process and was extremely help... See more
Sold a car through eBay and buyer opted to use Caramel (first time for me). Alex was very easy to work with and answered the phone promptly whenever I had questions. Very helpful and efficient to deal... See more
I only used the basic services from Ebay, but Drive Caramel wiped away any concerns I had about doing a car transaction on Ebay. From the moment I placed the bid, to the time I picked up the vehicle,... See more
Company details
Written by the company
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Contact info
United States
- drivecaramel.com
4.1
Great
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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cars.com
Car purchase
The process for the vehicle began June 6, 2025. The stuff from cars.com and Carmel were excellent and kept me up-to date on what had transpired, and what the next step would be. so I was satisfied with the communication overall they did great. However when it came time to complete the transaction financially it was difficult to complete with the directions provided online. I attempted to contact them via landline to see if we could resolve this and it took approximately three attempts via landline. So this process could be a little better but overall good service. thank ju you
July 5, 2025
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