Driven (formerly Thinking Capital) Reviews 1,030

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication skills, making the entire process smooth and efficient. Many people highlight the quick response times and the personalized service, noting how the company effectively assisted them in securing financing for their business growth. However, some customers also noted that the service was not always as fast as expected, with some experiencing delays in receiving quotes. A few other people also felt that there was unnecessary back and forth in their interactions.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, kindness,... See more

Response time

Consumers generally express satisfaction with the response time. Many reviewers highlight the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

We got excellent experience with Driven. We deal with Saad Majid he is very professional guy and assisted us to get LOC approved very quickly. We like to continue dealing with Driven and Saad Maj... See more

Rated 5 out of 5 stars

Straight forward experience, nice long enough term which actually gives your business time to make use of the funds to grow your business compared to other short term lenders which can cripple you for... See more

Rated 5 out of 5 stars

Driven came through for my company when I needed it. The process was rather seamless and quick, asked logical questions and really looked at the financial data as opposed to the age of the corporation... See more

Rated 5 out of 5 stars

As a small business, Driven was incredible from the moment of application to approval and connecting with their team. Terms were fair and driven worked with you to ensure they met your expectations. T... See more


Company details

  1. Alternative Financial Service
  2. Financial Consultant
  3. Non-Bank Financial Service

Written by the company

Driven is Canada's leading fintech dedicated to small businesses. It provides flexible capital, personalized support, and next-generation data science and technology to Canadian small business owners. Since 2006, Driven has empowered more than 17,000 Canadian businesses to survive, thrive, and grow to their full potential.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Driven came through for my company when…

Driven came through for my company when I needed it. The process was rather seamless and quick, asked logical questions and really looked at the financial data as opposed to the age of the corporation. Very flexible repayment terms, highly recommended.

June 13, 2025
Rated 1 out of 5 stars

Disappointing Experience

1.) Very slow at getting me a quote. I contacted Merchant Growth and they had a quote to me within 1 hour. Driven used to be that fast...this time Driven took 24+ hours to get me a quote. I had to ask twice!!!
2.) Also...Driven had a ridiculous request for a site visit. A site visit...I have dealt with Driven many times for many thousands of dollars and you want to waste my time with a site visit! I finally allowed the site visit to happen and was shocked and disturbed by the questions that this person was asking me, as they were the exact questions that I had answered earlier for the Driven person on the phone. (What did I need the money for, when did I start in business, how long was my lease, how many employees etc etc). This person then took many pictures of my 28,000 sq ft showroom...bothering my staff. She even took pictures of my bathroom facilities!! This was all done after the money had been advanced. I will be checking with your competitors when I need money in the future. This was a frustrating experience and not like the Driven company that I have worked with in the past. You are starting to act like a bank!!!!

June 13, 2025

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