Driveway Reviews 4,454

The process was well communicated by Tyler and everything went exactly as he explained. Well done driveway!

Well mr donte was very helpful and polite, he made sure that I Inspected the car before he left, my all experience was great

Great experience selling my car to Driveway. Tyler made the process smooth, fast, and stress-free from start to finish. Their customer service was top-notch—very responsive, professional, and helpful throughout. Highly recommend if you’re looking to sell your car!

Easy straight forward experience with Jaz, she was great!

Jaz was so helpful in my car buying process definitely would recommend her to anyone!

dante was awesome

We knew we were buying a used car and did not expect perfection. What we did expect was honesty and transparency. Unfortunately, that is not what we experienced with Driveway.
The biggest issue: Driveway sent us a vehicle with significant front-end damage that was never properly disclosed. The listing photos and a very brief, poor-quality walkaround video failed to show multiple cracks in the front bumper and a broken grill. This is not a minor cosmetic flaw — the entire bumper and grill will need to be replaced, which will likely cost $2,000–$3,000.
To be fair, there were a few positives. Dominique Moungle at the dealership was polite, professional, and very helpful throughout the process. Sean from Driveway was also professional and even called us personally on a Sunday to update us on the vehicle during transport. The car also arrived at the local dealership faster than expected, taking only about five days to ship from Texas to Idaho.
Unfortunately, the rest of the experience raised several serious concerns.
Driveway required a $500 deposit to reserve the vehicle, but their payment portal repeatedly failed and produced security warnings about being an unsecured site. Multiple cards were declined even though our banks confirmed there were no issues. We were eventually told not to worry about it and that the deposit would simply be rolled into the final payment when we wired the full purchase price.
The dealership also promised a 180-point inspection but shipped the vehicle before any inspection took place. Once the car shipped, we were automatically locked into a non-refundable $2,200 shipping fee. Even more concerning, the vehicle was shipped before we had wired payment.
Our Driveway representative, Kierra, made the process far more difficult than it needed to be. She repeatedly sent time-sensitive requests at the end of her shift and then would not respond to our replies for days. Several promises she made were later denied or reversed.
After wiring the full purchase price of the car, we received no confirmation for several days, which was extremely concerning given the amount of money involved. Later, the dealership required additional paperwork with notarized signatures. We completed and returned the paperwork within two hours, but it sat for several days before we were told the vehicle would not be released until we paid the $500 deposit we had previously been told was already included in the purchase price.
Because the payment portal still would not work, we were told to wire another $500 immediately in order to take possession of the car. That deposit was never refunded or credited toward the purchase price as promised.
Driveway also originally told us the vehicle would be delivered to our home, but we were later required to pick it up at the dealership instead.
When we finally saw the vehicle in person, the undisclosed damage was immediately obvious: a cracked front bumper, broken grill, and multiple scratches on the driver’s door — not just the “single scratch” we had been told about. The rear passenger fender also appears to have been re-clear-coated and the rear spoiler replaced, suggesting prior damage that was never disclosed.
We reported the damage immediately. However, the complaint process was repeatedly delayed, and just after Driveway’s 7-day trial period expired our claim was denied because the vehicle was sold “as is.”
There were also issues with the temporary out-of-state tag. By the time we received the vehicle, two weeks had already passed on the temporary tag and we were told registration could take several more weeks.
We do like the car itself and had been searching for this rare model for a long time. However, the overall experience was stressful, disorganized, and far from transparent. Because of the undisclosed damage and the way these issues were handled, we would not purchase another vehicle through Driveway and would not recommend them to others.

Shannon made the process of selling my car smooth and stress-free. She was professional, responsive, and guided me through every step with great attention to detail. I truly appreciate her help and would gladly work with her again. Thank you, Shannon!

I had a great experience working with Nicholas Armstead. He was extremely helpful and personable. He made the process easy and stress free.

Dontae was very polite and professional and on time. He made the process seamless and stress free! Thanks dontae!

Very informative nice professional answered all my questions

Jaz was amazing so glad to had came across her and work with her she went the extra mile truly and angel!!!!

Agent Ebony was extremely helpful and polite! I couldn’t ask for a better person to handle my situation! Unlike Carvana, which are a nest of liars! I cancelled my purchase with them and found you guys! Wahoo!!!

I made an online inquiry about the Tesla Model 3, followed by a few phone calls, and successfully arranged the trade-in of my current car to purchase the new one. I would like to express my gratitude to Jaz for her exceptional work and expertise. She is truly knowledgeable and adept at addressing customer needs. I greatly appreciate her assistance. 🥳🥳

Ebony explained the whole process and walked me through each step of the way. She was patient, pleasant, and made the experience simple and pleasant. A joy to work with!

Everyone was very helpful with selling my car to Driveway. Tyler was especially helpful in making this a smooth process! They offered me the most money for my car, even compared to Carvana. I would definitely sell to them again in the future and recommend to others.

Although this wasn’t my first time working with Driveway, but this was my first time working with Ebony! When I say she was magnificent! She helped me by letting me know my budget, recommended me on what cars and areas to look at and then she worked hard for me to get the car that I wanted! She was there when I called a million and one times to answer any questions or concerns that I may have had! She is the best!

Donte English is the MAN!!!! He had great positive energy and a very welcoming presence.He gave me all the information I needed and then some. 10/10 would recommend every single time.

Jaz has been extremely helpful from the moment we spoke. She is kind, respectful, and insightful. I appreciate the thoughtful care she puts into her experience with her clients.