When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
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Review summary
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I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
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Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She's been super communicative and…
She's been super communicative and patient with all my questions. I didn't feel rushed out pressured, but still got all the information and clear steps.
April 28, 2026
Unprompted review
Reply from Driveway
Hi Ariel, thank you for the wonderful feedback! We love hearing that Shannon made you feel comfortable and informed throughout the process. Being communicative, patient, and pressure-free is exactly the experience we strive to provide every customer. We'll make sure Shannon knows how much her approach meant to you. We hope to work with you again at Driveway.com!
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Nicholas A was outstanding and made the…
Nicholas A was outstanding and made the process easy.
April 28, 2026
Unprompted review
Reply from Driveway
Hi Josh, thank you so much for taking the time to leave this review! We're thrilled to hear that Nicholas made your trade-in experience smooth and straightforward. We'll be sure to pass along your kind words. Enjoy your 2019 Ram 1500, and we hope to see you back at Driveway.com whenever you're ready for your next vehicle!
Jaz was super personable and kind
Jaz was super personable and kind! Answered any questions we had and got us a great deal on our new car. 10/10 recommend!
April 27, 2026
Unprompted review
Reply from Driveway
Thank you, Shelby. We’re so glad to hear this.
It’s wonderful to know Jaz made the experience feel easy and welcoming, and that you felt supported and informed every step of the way. Hearing that you found a great deal on your new car is the icing on the cake.
We appreciate the recommendation and are happy you chose Driveway.
Nick A did great with communicating.
April 25, 2026
Unprompted review
Reply from Driveway
Thank you, Malaysia. We’re really glad to hear Nick took great care of you.
Clear communication makes such a difference in the experience, and it’s wonderful to know he delivered exactly what you needed. We’ll be sure to pass your kind words along to him.
Very quick to respond and answer…
Very quick to respond and answer questions we had. Thank you for the great experience.
April 24, 2026
Unprompted review
Reply from Driveway
Thank you, Chad. We really appreciate you sharing this.
It’s great to hear that our team was able to respond quickly and get your questions answered.
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Don’t give them any money until you know you are buying!
I dealt with a very pleasant person on the phone to purchase a vehicle. There was some discrepancy/questions about one of the fees so I wasn’t sure I wanted to move forward with it. The salesperson suggested I put a deposit of $500 on it while we wait for an answer about the fee. He also promised it would not be an issue to get my money refunded if I decided to cancel the deal. I waited two days for an answer and each day I got a response they were waiting on the dealer to respond. I never signed a contract to purchase the vehicle. On the third day, I cancelled the deal with the salesperson and the manager via text. The salesperson responded, manager did not, and said my money would be put back on my card within 3-5 business days. It has been over a week and I still didn’t get my deposit back, so I started a dispute with my credit card company. I messaged the salesperson about it and he apologized and said he put in for the refund three times and wasn’t sure why it hasn’t shown up on my card. He alluded to the managers as the holdup. I am still waiting for my deposit and am guessing it will have to be resolved by my credit card company as their selling practices are very deceptive.
April 14, 2026
Unprompted review
Reply from Driveway
Thank you, Gigi. We’re sorry to hear how frustrating this experience has been, and we appreciate you taking the time to explain what happened.
We looked into your case with our Customer Satisfaction team. The sales agent confirmed that no deposit receipt had been uploaded, but the deposit itself was refunded by the sales team. Unfortunately, we weren’t able to reach you directly. The phone number on file wasn’t available, and the email address provided bounced back when our agent attempted to contact you.
We’d still like to make sure everything is fully resolved on your end. If you can share an updated phone number or email, we’ll reach out right away to confirm the refund and answer any remaining questions.
Was looking to sell my 2024 Subaru to…
Was looking to sell my 2024 Subaru to get out of my payments. Got a quote from a local Ford dealer for $18K, Carvana $19,400, and Driveway.com for 20,400.
I was extremely skeptical of selling my car online to Driveway.com as I've never head of them before and am very cautious. I can honestly say that I'm very impressed with their reliability and efficiency in the process start to finish. I went online on a Saturday afternoon. Gave me an online quote. Uploaded a real time photo walk around of my vehicle. Did an electronic docusign on Monday. Got UPS delivery to my porch on Tuesday with DMV required wet signature and returned the documents by UPS in the prepaid postage envelope back to Driveway. On Wednesday, Driveway confirmed they received my signed DMV documents and told me they would schedule a local Lithia Dealer to pick up my car an Friday. And Sure enough its Friday and the car was picked up from my driveway and I had a RTP real time payment into my bank account within 1 minute of shaking the driver's hand. Amazing!!!!
I usually never do reviews, but if this helps put any super cautious people more at ease... then its worth my time to leave this review. Job we'll done to all who work for Driveway.com
April 24, 2026
Unprompted review
Reply from Driveway
Thank you so much, Dean. Reading your review genuinely put a smile on our faces.
It makes perfect sense to be cautious when you’re selling a newer vehicle and comparing offers, especially with an online process you haven’t tried before. Knowing that you trusted Driveway.com and ended up having such a smooth, reliable experience from start to finish means a lot to our entire team.
You walked through every step in such a clear way, and it’s great to hear that each part happened exactly when and how it was supposed to. From the online quote, to the photo walk‑around, to the UPS documents, to the pickup, to the real‑time payment hitting your account right after the handshake, that’s the level of consistency we work hard to deliver.
The fact that you rarely leave reviews makes your feedback even more meaningful. You’re helping other cautious sellers feel more confident, and we truly appreciate you taking the time to share your story.
Shannon was very helpful and helped the…
Shannon was very helpful and helped the process be seamless.
April 24, 2026
Unprompted review
Reply from Driveway
Thank you, Tamara. This absolutely made our day.
Shannon will be so happy to hear she helped everything feel smooth and easy for you. That’s exactly the kind of experience we want every customer to have at Driveway.com, and it means a lot that you took the time to share it.
If you ever need anything else, our team is always here to help.
Shannon was a dream to work with
Shannon was a dream to work with. No pressure to move forward, very concise on what she needed to continue forward. Nice to work with, and laughed at all the right places. 😂😎
April 23, 2026
Unprompted review
Reply from Driveway
Bill, we’re really glad to hear you had such a great experience. Shannon will be thrilled to know she made the process clear, comfortable, and even fun for you. It’s wonderful to hear her communication and personality stood out. Thank you for choosing Driveway and for sharing such a positive moment with us.
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Great communication
Great communication. Donte was fantastic to work with!
Very simple and easy process
April 23, 2026
Unprompted review
Reply from Driveway
Jon, we’re glad to hear everything felt simple and communication stayed strong throughout the process. Donte will really appreciate the shoutout. He works hard to make experiences like selling your Audi Q5 feel smooth from start to finish. Thank you for choosing Driveway and for taking a moment to share your feedback.
RUNAROUND …
They are easy to get in contact with prior to getting a car. Afterwards when questions about registration & other things come up there is ZERO communication. I’ve tried to get information about my registration and every person I talk to had no clue. I get nothing but your new plates should arrive soon. Called at 1pm on 1/23 asking for a supervisor, the supervisor would not take my call. Driveway DO BETTER!
April 23, 2026
Unprompted review
Reply from Driveway
Matt, we’re sorry to hear about the experience you’ve had after your purchase. You should be able to get clear answers about your registration, and we understand how frustrating it is to feel like you’re being passed around without real information or follow‑through. Not being able to reach a supervisor when you needed one only added to that frustration, and we appreciate you calling this out.
We’ve attached your feedback directly to your case so a Customer Satisfaction Agent can review the communication issues you described and look into what happened with your registration questions. They will reach out to you to discuss this further and make sure your concerns are addressed.
Thank you for taking the time to share this with us. Your feedback helps us improve, and we’re committed to doing better.
DRIWAY and special Jake
DRIWAY and special Jake, Help us A lot.
We buy a super Nice and clean Aud SQ5 100% recommended and Thanks again Jake🙏
April 22, 2026
Unprompted review
Reply from Driveway
Jose, we’re so glad to hear you had such a great experience. Enjoying that super clean Audi is what it’s all about, and we’re happy Jake was able to make the process smooth for you. We appreciate the recommendation and are grateful you chose Driveway.
brilliant drive
April 23, 2026
Unprompted review
Reply from Driveway
Nathan, thank you for the great feedback. We’re glad to hear you had such a brilliant experience with Driveway and truly appreciate you taking the time to share it.
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Excellent Service
First and foremost, the representative who I spoke with was an absolute pleasure to deal with. Her name is “Jaz” and she was very informative, as well as super knowledgeable when it comes to purchasing a vehicle. She answered all of my questions (Precisely) as well as made everything super easy for me to understand. I’d highly recommend her to anyone. This world needs more people like her in it. I’m also very happy with my purchase.
April 22, 2026
Unprompted review
Reply from Driveway
Frankie, thank you for sharing such an uplifting review. We’re thrilled to hear how informative, knowledgeable, and kind Jaz was throughout your purchase. It’s wonderful that she answered every question clearly and made the entire process easy to understand. Your kind words mean a lot, and we’re so glad you’re happy with your new vehicle.
Driveway is the best!!!
I dealt with several people during the entire process, Cedrick was the initial contact. Matthew confirmed paperwork was on the way. Christiana followed up regarding the paperwork and provided very helpful information and instructions regarding filling all the documents out and mailing them back. Tyler finalized the entire deal. All the people involved provided top notch customer service. Tyler was fantastic. He explained the entire process on how to drop the vehicle off and get paid. He even provided an uber to drop me off at home after my car had been dropped off. I had a few questions along the way and Tyler was able to get back to me quickly. Overall, the process was super smooth and quick! Start to finish (initial estimate to car dropped off and direct deposit in my account), the entire process only took 11 days! I have never sold a car before and Driveway made it super simple and quick, and provided the best offer. I would 100% recommend this company to anyone looking to sell their car. If I am ever in a situation where I need to sell another car, I will certainly be choosing Driveway!!
April 22, 2026
Unprompted review
Reply from Driveway
Elijah, thank you for the amazing review. We’re glad the process was smooth and quick for you and that Cedrick, Matthew, Christiana, and Tyler all took great care of you. Your shoutout to Tyler means a lot. We appreciate your recommendation and are grateful you chose Driveway.
Taking much longer than expected- nice…
Taking much longer than expected- nice processing online and all but if you need your car like yesterday going in person spending the whole day to leave with your vehicle might be a better option. I’m now having to rent another car spend more money for a job I need to travel to while waiting for the car I purchased online. Very nice people to help they respond quickly which of a plus, good company u just have to be very patient I ordered on the 14th of April it’s the 24th and I’m most waiting on the confirmation when my car will need on its way.
April 13, 2026
Unprompted review
Reply from Driveway
Gloria, we appreciate you sharing your experience with us. We’re glad to hear the online process felt smooth and that our team was responsive, but we understand how difficult this delay has been for you. Waiting this long for your vehicle, especially when you need it for work, is incredibly frustrating, and we’re sorry you’ve had to rent another car in the meantime.
We’ve added your feedback to your case so a Customer Satisfaction Agent can review the timeline and communication around your delivery. They will reach out to you to go over the details and help move things forward.
Thank you for your patience and for letting us know what you’ve been dealing with.
Patrick was very helpful and made this…
Patrick was very helpful and made this process of buying a vehicle a smooth process. Patrick was very knowledgeable and very kind. Patrick and Malcom had great customer service. Great team! I highly recommend driveway!!! If I could I would give it 10 🌟 stars!!!
April 21, 2026
Unprompted review
Reply from Driveway
Audrie, thank you for sharing such an enthusiastic review. We’re thrilled to hear how helpful Patrik was and that he made the entire buying process feel smooth and easy. It’s wonderful to know both Patrik and Malcom delivered the kind of customer service that stood out to you. Your recommendation and those ten stars mean a lot to us.
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I had a great experience selling my car…
I had a great experience selling my car on Driveway.com. The whole process was simple, straightforward, and stress-free from start to finish. Communication was excellent throughout—I always knew what to expect and any questions I had were answered quickly. I worked with Tyler, who was professional, helpful, and made everything easy to understand. Overall, a smooth and positive experience that I’d definitely recommend.
April 21, 2026
Unprompted review
Reply from Driveway
Marc, thank you for sharing your experience. We’re glad to hear the process felt simple, straightforward, and stress‑free from start to finish. It’s great to know communication stayed clear throughout and that Tyler made everything easy to understand. We appreciate your recommendation and are grateful you chose Driveway.
Hayden served as the primary contact…
Hayden served as the primary contact for my husband's recent vehicle purchase! He was truly exceptional throughout the entire process. He was transparent, detailed, and ensured we were informed at every stage. It feels great to be regarded as a valued customer rather than just a statistic. This employee deserves a raise!
April 11, 2026
Unprompted review
Reply from Driveway
Tamara, thank you for sharing your experience. We’re so glad to hear how exceptional Hayden was throughout your husband’s purchase. His transparency, attention to detail, and consistent communication truly reflect the care he brings to every customer. Your appreciation means a lot to us.
Excellent Customer Service
I loved all the selections of vehicles that I could choose from online. I was able to take my time and choose the best choice for me and my budget. After connecting with Hayden it was smooth sailing from there! He walked me through every step of the process and was always available to answer any questions that I had. I felt like I was his only customer! He followed up with me after I picked up the car to see how things were going. followed up again a few days after that to make sure that I was still happy with my purchase. I must say that Hayden was absolutely amazing throughout this entire process. I will definitely refer him to anyone that I know wanting to purchase a car. You all are so lucky to have him!
April 11, 2026
Unprompted review
Reply from Driveway
Minnette, thank you for sharing such a wonderful review. We’re thrilled to hear that browsing our online selection made it easy for you to take your time and find the BMW that fit both your needs and your budget. It’s also great to hear how seamless everything felt once you connected with Hayden. The level of care, availability, and follow‑through you described is exactly the experience we want every customer to have.
Your kind words about Hayden mean a lot. Feeling like his only customer, receiving clear guidance at every step, and getting thoughtful follow‑ups after your pickup all speak to the dedication he brings to his work. We’re grateful you noticed and took the time to share it. We agree that we’re lucky to have him on the team.
Thank you again for choosing Driveway. We truly appreciate your trust and your willingness to refer others.
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