When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
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Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicholas A
Nicholas A. was very helpful, and the process was easy. He was very responsive and good with communication.
April 14, 2026
Unprompted review
Reply from Driveway
Hi Ashley, thank you for the 5-star review! We’re so glad to hear Nicholas was helpful throughout your experience and made the process feel easy and seamless. Great communication and responsiveness can make all the difference, and we’re happy to know he delivered that for you. We truly appreciate you choosing Driveway.com!
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This was such a great experience!
This was such a great experience!! What absolutely made it such a pleasure was working with Thad! He helped me through every step, was a delight to talk to every time and I couldn’t have been more pleased. I will recommend Driveway to everyone!
April 13, 2026
Unprompted review
Reply from Driveway
Hi Heather, thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience and that Thad made the process so enjoyable from start to finish. We’ll be sure to share your kind words with him. Congratulations on your Nissan Sentra, and thank you for recommending Driveway.com to others!
Joy was great
Driveway was great Joy was my contact She was wonderful, explained everything and answered all of my questions. It could not have been better because of Joy. Polite, professional and kind.
April 9, 2026
Unprompted review
Reply from Driveway
Louis, we appreciate you taking the time to share this! Joy truly has a gift for making people feel at ease and it sounds like she did exactly that for you. Polite, professional and kind is spot on. We will pass your kind words along to her. Best of luck with everything and thank you for trusting us with your Lexus NX 350!
Driveway was great to work with!
Nicholas A. did an outstanding job of communicating and completing the process of purchasing through Driveway. He is very friendly and professional and I am very confident he is a trustworthy and honest person. Nick did a great job!
April 11, 2026
Unprompted review
Reply from Driveway
Sam, thank you so much for sharing this! Nick is going to love reading your feedback. You hit the nail on the head, his communication and professionalism really do set him apart. We are lucky to have him on the team and glad he made the process such a great one for you. Enjoy your new Chevrolet Spark and hope to work with you again down the road!
Reply from Driveway
Thank you so much for the kind words, Ashley! We're thrilled to hear your experience went smoothly and that Nicholas took great care of you. Enjoy every mile in your new Chevy Equinox and we hope to see you again!
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Driveway was absolutely awesome!!
Driveway was absolutely awesome! This was the quickest easiest sale I have ever made in my life. Started on a Sunday and dropped off my car at the convenient location by friday. Got the full amount that was expected within minutes. I was able to get a couple hundred dollars more than Kelley Blue Book offered. I would highly recommend!
April 10, 2026
Unprompted review
Reply from Driveway
Felicia, this is exactly what we love to hear! From Sunday to Friday with cash in hand and more than KBB offered, that is a win all around. So happy it was a smooth and easy process for you. Reviews like yours mean a lot to us and we truly appreciate the recommendation!
Reply from Driveway
Angel, so glad to hear it! Enjoy your new Corolla and don't hesitate to reach out if you ever need anything. We hope to see you again!
We are selling our car
We are selling our car and working with Tiffany…we could have not asked for a better agent to help us… She was sooo helpful..sweet.. and extremely knowledgeable. She helped us through the process and we are so grateful for her.. It was a pleasure working with Tiffany. She is definitely an asset to the company. This is definitely a five star rating. If I can give 10 stars, I would. Hats off to Tiffany.!!!!
April 10, 2026
Unprompted review
Reply from Driveway
John, this made our day! We love hearing this. Tiffany works so hard for every customer and it is clear she made your experience something special. We will absolutely pass along your kind words to her. Best of luck and thank you again for trusting us with your F-150!
Very smooth process
We have Nicholas A. He was very helpful and stayed in good communication with us through everything.
Very smooth process. No complaints as of this far into the process.
April 8, 2026
Unprompted review
Reply from Driveway
Leilanie, thank you so much for taking the time to leave this review! Nicholas is going to love hearing this. Keeping things smooth and staying on top of communication throughout the process is so important to us and we are glad that came through. Congrats on trading in your Kia Forte and purchasing a Ford Explorer! We hope you are loving it and that the rest of the experience continues to exceed your expectations. We are here if you need anything!
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MJ gave me exceptional customer service…
MJ gave me exceptional customer service ! He made the entire process smooth and extremely easy . He stayed in constant communication and was overall excellent! Thank you !
April 9, 2026
Unprompted review
Reply from Driveway
Tiance, thank you for sharing this! MJ will be thrilled to hear your kind words. Staying communicative and making the process feel effortless is something he takes real pride in and it clearly shows. Congratulations on your new Ram 1500 and we hope you are out there enjoying it! We appreciate you choosing Driveway and hope to work with you again in the future!
Flawless transaction
My experience with driveway was a great and easy process. I’ve used Carvana before but chose Driveway this time around because they had a better selection of cars near me with good prices. Ebony was the agent helping me secure my deal and she was fantastic and helpful. She walked me through the process and was quick to respond to questions and was understanding and helpful. I was a little nervous making such a big purchase and going through the process where my credit wasn’t the best and she really helped make it all work out. I got a great trade in deal for my old car and secured a reasonable rate for financing which was much better then Carvana. Thank you to driveway and especially Ebony for the help! Very happy with my new vehicle!
March 31, 2026
Unprompted review
Reply from Driveway
Tyler, congratulations on your new Nissan Frontier and thank you for trusting Driveway with such an important purchase! We know that financing a vehicle can feel overwhelming, especially when the stakes feel high, so we are really glad Ebony was able to walk you through everything and make it all come together. She is a rockstar and we will be sure to pass along your kind words. Getting you a great trade in value on your Lexus RC on top of a solid financing rate is exactly the kind of outcome we work hard for. Welcome to the Driveway family and enjoy every mile in that Frontier!
Driveway gave the best deal for my car! Very quick sale!
Driveway gave the best deal for my car! Everything was really fast! It only took a week for everything to be done including all paperwork and the car pickup! I read a lot of reviews saying it takes a while but it did not take long for me at all. Would highly recommend!
April 8, 2026
Unprompted review
Reply from Driveway
Johnny, that is what we love to hear! We are so glad we could get you through the entire process quickly and put a great deal in your pocket for your Honda CR-V. From paperwork to pickup in a week is a win and we will take it! Thank you for doing your research and still giving us a shot. Your recommendation means a lot to us and we hope to work with you again down the road!
MJ made this entire experience easy
MJ made this entire experience easy. I am a senior citizen. This is my first car purchase without my husband. I am looking forward to getting my car on Monday. MJ thank you!! I would give you a 10 if I could.
April 8, 2026
Unprompted review
Reply from Driveway
Brenda, this truly warmed our hearts! Taking on such a big milestone on your own takes courage, and we are so honored that MJ could be there to make it a positive and comfortable experience for you. We will make sure MJ sees your kind words because they deserve every bit of that 10! We hope you absolutely love your new Chevrolet Equinox and enjoy every mile in it. Welcome to the Driveway family!
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Bought CPO 2024 Hyundai Tucson…
Bought CPO2024 Hyundai Tucson 9/27/2025, 9300 miles on engine. First oil change at dragonfly (San Diego shop) noted an oil leak. I could only drop off my car on Monday at Hyundai, 3/30/26 (doesn't do evaluations on weekends). I had to get a rental car for 5 days, took a day off to get it serviced. Hyundai Kearney Mesa noted a a seal got "cut, pinched" when filter was replaced. $560.00 dollars later, Hyundai in Las Vegas, will not reimburse because it wasn't a "big leak". In addition, Driveway only gave me one key. I called in November and they told me to call Las Vegas Hyundai which declined to send me a key. Horrible customer service. They do not get back to you and refuse any assistance. Do not buy from driveway. Buying CPO from Hyundai means nothing as well.
April 1, 2026
Unprompted review
Reply from Driveway
Jen, we are sorry to hear about the frustration this experience has caused you. We understand how inconvenient it is to deal with a repair issue and we appreciate your patience throughout this process. We want you to know that your concerns have been heard and our Customer Care team has been in contact with you to discuss the details further. We encourage you to continue working with our team directly so we can do our best to address your concerns. We take all feedback seriously and are committed to providing a better experience for our customers.
DON’T DO IT!!!
DON’T DO IT!!!
First, my vehicle showed up with a damaged fender that wasn’t mentioned in the ad. I was told I “should have seen it” in the dimly lit picture. Now, I have an expired temporary tag and I’m getting the run around about getting another one!!!
This company is FRAUDULENT. They prey on people who they thing don’t know any better.
BEWARE!!!
I have filed complaints with the Attorney General of NY, the DMV of NY, and the Better Business Bureau.
April 8, 2026
Unprompted review
Reply from Driveway
Heather, we are truly sorry to hear about your experience and want you to know that your feedback has been escalated. Our Customer Care agent Cynthia has reached out to you with a voicemail and a follow up text. Please contact her at your earliest convenience so we can work toward a resolution for you. We are committed to working with you to earn your satisfaction.
Seamless Car Selling Experience – Appreciation for the Driveway Team
I’d like to share my sincere appreciation for the excellent support I received from Kylie, Edgar, Tyler, and Heather during the sale of my car with Driveway.
Each of them played a key role in making the entire process smooth, efficient, and stress-free. From the initial steps to the final pickup and payment, the team was consistently professional, responsive, and transparent. They kept me well-informed throughout, promptly addressed all my questions, and ensured everything progressed seamlessly.
I especially appreciated their coordination and proactive communication, which made the experience truly hassle-free. The pickup was well organized, and the payment process was quick and reliable.
Overall, it was a great experience working with such a dedicated and supportive team. Thank you all for your outstanding service—I would highly recommend Driveway to anyone looking to sell their car with ease.
April 8, 2026
Unprompted review
Reply from Driveway
Prajwal, wow, thank you for taking the time to share such a detailed and thoughtful review! We will absolutely pass your kind words along to Kylie, Edgar, Tyler, and Heather. They will be so happy to hear this. It sounds like the whole team really came together to make selling your Ford Edge a great experience, and that is exactly what we aim for. We are so glad the process felt transparent and stress free from start to finish. Wishing you all the best and thank you for the wonderful recommendation!
Tracy was great and smooth transition…
Tracy was great and smooth transition to sale team. I would definitely recommend over Carvana;).
April 3, 2026
Unprompted review
Reply from Driveway
Jim, reviews like yours truly make our day! It is great to hear that Tracy kept things smooth and stress free all the way through to the sales team. We are so glad you had a great experience and even happier that you would pass our name along.
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Tracy who managed my intake process was…
Tracy who managed my intake process was awesome! Even when she passed me to the 2nd step of the process she made sure I had all my questions answered. Her service was number 1 in my book. Great job!!!
April 6, 2026
Unprompted review
Reply from Driveway
Kimberly, thank you so much for your kind words! We love hearing this. Tracy truly goes above and beyond for every customer, and it's wonderful to know that her care and attention made your experience stand out. Making sure you felt informed and supported every step of the way is exactly what we strive for. We hope you're absolutely loving your next chapter after the Rogue, and we're here whenever you need us. Thank you for choosing us and for taking the time to share your experience!
Ebony Horton helped me to purchase my…
Ebony Horton helped me to purchase my Honda ridge line and was an absolute pleasure to work with.she as kind courteous and knew all the information I needed to put me at ease during the purchase process.
April 6, 2026
Unprompted review
Reply from Driveway
Samuel, thank you so much for sharing this! We are thrilled to hear that Ebony made purchasing your Honda Ridgeline such a wonderful experience. Her knowledge, kindness and dedication to making customers feel at ease is exactly what we strive for and we are so proud to have her on our team. We will absolutely pass along your kind words to her. Thanks for choosing Driveway!
“I worked with Shannon at Driveway to…
“I worked with Shannon at Driveway to sell my car, and she was excellent. She was professional, responsive, and guided me through every step with diligence, making the process seamless and stress-free.”
April 4, 2026
Unprompted review
Reply from Driveway
Angelica, what a wonderful review! Shannon truly is something special and we are so happy she was able to make selling your car such a seamless and stress free experience. Her professionalism and dedication to guiding customers through every step is something we take a lot of pride in. We will be sure to pass along your kind words to her. Thanks for choosing Driveway!
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