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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Customer Service started out well. It very quickly deteriorated. That comment doesn't reflect the product but addresses customer service. I asked for a telephone number and a ret... See more
Company replied
I only wanted to buy the replacement filters, but was unable to do so. I was forced to buy another shower head which wasn't needed at this time. Please make that change so that others will not have th... See more
Company replied
I love the shower head, but am VERY FRUSTRATED with their customer service! Maybe this review will get their attention. I have sent them THREE e-mails, saying I want to cancel the continuing filte... See more
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Company details
Written by the company
Originating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Contact info
Portugal
- drivse.com
2.9
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The purchase experience was very quick…
The purchase experience was very quick and easy!
June 13, 2026
Unprompted review
Reply from Drivse
We’re delighted to know your purchase experience was smooth and easy 🌸✨ Thank you for sharing your feedback — your satisfaction means a lot to us 🙏💧
Ordering and installation were very…
Ordering and installation were very easy. We waited a little longer than expected for the delivery, but we were ok with it. We like the water stream and the softness. Hair and skin felt softer almost immediately. We also like that the showers are not taken as long. Overall, a very positive experience.
June 13, 2026
Unprompted review
Reply from Drivse
We’re delighted to hear the installation was simple and that the shower head is already making a positive difference 🌸💧✨ Softer hair and skin along with improved shower time are exactly the kind of results we love to see 🙏💖
Great service
June 14, 2026
Unprompted review
Reply from Drivse
We’re grateful for your kind words 🌸✨ It’s wonderful to know you had a positive experience with our service. Your satisfaction means so much to us 🙏💧
My morning showers feel calmer now not…
My morning showers feel calmer now not as harsh on my skin.
May 28, 2026
Unprompted review
Reply from Drivse
Hi Lori-Ann,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Karen
Drivse Support Team
Subscription Enquiry
I needed to contact support about my filter subscription renewal. The team responded to my enquiries quickly & were very helpful. I was able to have my subscription halted until l need more filters (l ordered plenty with my initial order) l achieved what l needed with care & respect. I was also advised to check the marketing teams emails for the best offers to buy in bulk annually. I am happy with the shower head & the after sales support. Thanks from Australia
June 13, 2026
Unprompted review
Reply from Drivse
We’re glad to hear our support team was able to assist you quickly and respectfully 🌸💧✨ It’s wonderful that your subscription was managed with care and that you’re enjoying the product along with the after‑sales support 🙏💖
Send me the filters I've ordered twice…
Send me the filters I've ordered twice and haven't got yet.
I first ordered about 3 or 4 months ago received the shower head never received the filters I ordered with it. I ordered another shower head to give as a gift for somebody and ordered another set of filters. instead I receive an extra shower head today. Still no filters.
June 4, 2026
Unprompted review
Reply from Drivse
Hi Nathan,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Leonyvi
Drivse Support Team
I love the ease of using the device and…
I love the ease of using the device and the fuel the water. Thank you so much. Everyone should have one.
June 13, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your wonderful feedback 🚿✨. We’re so glad to hear you’re enjoying the ease of use and the refreshing water flow. Your kind words mean a lot and truly inspire us 💙😊.
I left a review on Trustpilot…Autoship resolved
I left a review on Trustpilot complaining about the auto ship subscription. Drivse responded right away to my email that included the order number. They have cancelled the auto ship order already!
I am quite happy with the ion shower head! The shower spray is fine, the water feels much softer and my hair feels much silkier! I am quite pleased with the product so far.
June 12, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear you’re enjoying the shower head and that it’s making such a positive difference for your skin and hair. Your feedback means a lot 💙😊.
Excellent service with replacement
a must have product for hard water
previously purchased and very satisfied with the results. I have fine, straight hair an now a comb goes through smoothly after my shower. Had an issue with the product and Drivse was contacted. I explained the situation and sent photos as well. Original purchase was over 90 day warranty, however, a replacement at low cost satisfied my concerns, Very satisfied with the service received and cooperation to rectify the problem, Drivse is highly recommended to all.
June 12, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your thoughtful feedback 🚿✨. We’re delighted to hear the product has helped with hard water and made such a difference for your hair. It’s wonderful that our team was able to assist with the replacement and ensure your satisfaction 💙😊. Your recommendation means a lot!
Autoship
Autoship: Your website would not allow me to enter "submit order" unless I purchased a "buy 3 get 3 free" for $110.00" then it automatically signed me up for a monthy delivery at a charge of $35.00 for one filter monthly when I already have six! I have tried to "cancel subscription" but "manage order and subscriptions" only show me the order and no way to "cancel subscription". Signed "Angry Customer" ps, stop trying to debit my bank account!
You can buy 10 replacement filters on Amazon for $14.00
June 11, 2026
Unprompted review
Reply from Drivse
Hi Debbie,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Jeanne
Drivse Support Team
The customer service team is top notch!
The customer service team is great! Extremely courteous and professional. I had and issue with an order and they're response was fast. They took great care of me from start to finish. I will definitely continue shopping with Drive. Thanks Paul, Ruthie and Sab!
June 12, 2026
Unprompted review
Reply from Drivse
Thank you for your kind feedback 🚿✨. We’re delighted to hear that the customer service team was able to assist you quickly and professionally. It’s wonderful to know you felt well taken care of throughout the process 💙😊.
Liking
I am liking my ion shower head .I thought it came with the hose and the hanging up bracket.So mine just hanging so it isn't hands free
May 13, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your feedback 🚿✨. We’re glad to hear you’re enjoying the ion shower head. For a hands‑free setup, you may pair it with our hose & holder set 👉 https://drivse.com/collections/shop-all/products/shower-hose-holder 💙😊.
Installation was honestly kind of…
Installation was honestly kind of funny. I expected something complicated but nope two minutes and done.
May 22, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear the installation was quick and simple — it’s great to know everything was set up in just a couple of minutes 💙😊.
I have never opened the package
I have never opened the package. My apartment complex will not allow me to alter the shower head.
There is not a phone number to call and your drivse.com
says it is not valid when entered.
Please stop sending more items!
Please contact me at 775.746.5050 or through my email
March 30, 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
I haven’t used it yet
I haven’t used it yet because someone forgot to tell me that I needed to buy the attachments.
June 8, 2026
Unprompted review
Reply from Drivse
Hi Linda,
I’ve read your review and understand your concern about the shower hose & holder.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Writhing from Fiji islands 🏝 in the Pacific.
Writhing from Fiji islands 🏝 in the South Pacific. My experience with the Support Team and especially Jeanne was just superb and prompt.
From the ordering till the delivery the feedback and updates were on the dot.
Questions asked were responded to immediately and were detailed to the point.
Thank you once again Jeanne for all your support.
June 12, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to know the support team was able to assist promptly and provide clear updates throughout the process. It’s wonderful to hear everything went smoothly from ordering to delivery 💙😊.
Water pressure is not higher.
April 15, 2026
Unprompted review
Reply from Drivse
Hi Ann,
I’ve read your review and understand your concern regarding the low water pressure of your showerhead.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Shower head is the strongest I've had
Shower head is the strongest I've had . But after 4 months it developed pinhole leaks that were annoying.
June 11, 2026
Unprompted review
Reply from Drivse
Hi Jared,
I’ve read your review and understand your concern regarding the pinhole leaks of your showerhead.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Just wow 🤩!
Ok, at first I had a few trouble with my order submission. But the customer service team was phenomenal. Even though they have lots of people who are getting their attention ( questions, tracking or other), they were pretty quick to respond to my dilemma and very helpful. Can’t wait for my order to arrive now!
June 10, 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re glad the customer service team was able to assist quickly and resolve the issue with your order submission. It’s wonderful to know you felt supported and are excited for your order to arrive 💙😊.
Excellent shower head
Excellent shower head. Excellent customer service
June 11, 2026
Unprompted review
Reply from Drivse
Thank you for your kind words 🚿✨. We’re delighted to hear you’re enjoying the shower head and that the customer service team was able to assist you so well 💙😊.
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