Dr. Jeff's Pets 

I have given my dogs dr. Jeff canine care for and year now, and the results was wonderfully. my dogs was up and getting around so good until lately the formula have change and the the jar and scoops are smaller but the price is still very expensive.

Dr Jeff Pets is a scam. Be careful although you meticulously order One thing they’ll scam you. Once they have your card number they keep charging you again and again and again this is from someone who knows so don’t order from them.

Over priced and not worth it. Olive oil is far better alternating with coconut oil.

This product almost killed my dog!
A few weeks after giving my dog this product she started vomiting and became severely dehydrated. Due to the high fat content in this product she developed a pancreatic issue. My vet asked me what in her diet had changed and I showed her the jar that contains this product. We immediately discontinued giving her the product and after spending over $1,000 in treatments she is finally healthy again. I called to ask for a refund of the unused product since I had two unopened jars. It was barely past the 60 days and they refused to refund any of the
cost. BUYER BEWARE!

I was so SO excited about trying my 2 pups on this product. I understand the pandemic delay in many aspects of the world. So yes, I took that into consideration. However, this order was placed safely after the holidays. I received a confirmation that the 3 jars I ordered shipped on January 4th, 2021. Mind you, the money back guarantee is a big selling factor for me bcs, I mean, if our pets don't like it, I think its fantastic that a company can offer that (given they stand by their guarantee)
It's now January 28th. I have not received my product. I went from excited, to understanding, to irritated, to frustrated... now I'm pissed. Especially since at first I was only offered a 10% discount for any future orders. Like, what?! Uh, ok I'm not ungrateful but that's the worst offer ever, especially since I don't even know if my dogs will like it considering the delivery speed is apparently on foot. They seem nice enough on the phone. But extremely inconsistent and not at all sure-footed in the product they are standing behind. The lack of education is astounding considering this is the only source for consumers. I've explained to more than one person that I get the SAME email tracking updates from usps. Again, I was offered another discount for my next order as a courtesy. There will be no next order. $15 is laughable considering the inconvenience this entire ordeal has caused me. I finally threw in the towel and asked them to just refund me. We'll see if I get a positive response. If not, My next step is BBB.
I have still gotten nowhere with customer service.

Took me 17 days to get product after ordered. Have another order in. Ordered 18 January and still has not left the plant on 21 January. Product is great... mailing time sucks.

So I have read the below reviews that have expressed dissatisfaction for exactly what I am giving this 2 star rating for.
1) The recent shipping mis-routing and extremely long arrival time.
2) Same product but different size. 4.67 oz down to 1.85 0z. Same price charged.
3) Communication. I am guessing that your customers were not notified of the size change for the same dollar amount charge because I sure was not. Also no notification of product delay recently and when I emailed customer service, I was given a tracking number. Nothing past that point. No update. Nothing!

What a shame. The product has really helped my dog with his itching but I will be discontinuing this product and finding another supplier that has a proven record of satisfaction.

Very very disappointed the product was good but the Your advertisement stinks the first one I bought cost close to $40 and it was 4.76 ounces went back into reorder and they had a deal where you can buy three didn’t notice that the size is 1.85 ounces which means I bought three for $104.50 I have a 100 pound fog. spent twice as much and I get less food. I can’t stand advertisements that get you and get your money I’m going to return it theres got to be some other companies out there that are just as good if not better. Shame on you greed

Very disappointed! I received my 2nd jar of canine care and it was so much smaller then the 1st one, for the same price! Called customer service was told things were "taken out" because they were harmful to dogs and it's more condensed now-are you kidding??? My dog has been getting something harmful to him?? Unbelivable! That answer and the smallness of the jar is a deal breaker for me-never again!

Read original review below and this edited version will make sense. Thank you for the quick response. My advice to Dr Jeff is to educate his support people about the change of concentration. My wife spoke with them twice and they basically read a script to her stating the ingredients are the same. They never mentioned a concentration and scoop size change. Other than that I would give 5 stars. My dogs teeth appear to stay cleaner and intestinal issues my one dog had also disappeared.

Original review here...
So we made our first purchase of Canine Care and it was a 4.6 oz tub of the product. My wife said our 2 dogs teeth were looking better. She had gotten the subscription. Our next tub showed up and it was only 1.8 ounces but was the same 40 dollar price as the original. We called customer service and they were not interested in what we had to say. We gave them a break down per ounce price like they do at Costco so you can compare. Well the original was 8.40 per ounce and the second batch came in at over 21.00 dollars an ounce. Customer service is really bad and really didn't care. We are returning this item and according to other reviews may have to fight to get our refund. Time will tell.

Updated review: On Day 8 I received notification that this package was moving. Unfortunately it has now logged approximately 4 times the number of miles between origin and my location (approx. 130 miles) AND it has passed me twice from north to south. Best case, before I see the package, it will have travelled some 10 times the distance between origin and myself. Dr Jeff's needs to get their fulfilment act together!

Updated review: Day 7, status unchanged, "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER". Dr Jeff's needs to get their act together!

Updated review: Day 6, status unchanged, "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER". Dr Jeff's needs to get their act together!

Updated review: Day 5, status unchanged, "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER". Dr Jeff's needs to get their act together!

Updated review: Day 4 , status unchanged, "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER". Dr Jeff's needs to get their act together!

New review: This morning's report shows an unchanged status. The package is still on its way to the initial shipper. Your response indicating that I should contact your quality control or your customer service if I'm unhappy indicates that you have absolutely no control whatsoever over your shipping process. I would give you less Stars than one if possible based on this. I would also give you one or less on your regard for a rating system. Your lack of interest in my initial query suggested by your apparent canned response isuggests that you have no control on your customer fulfilment system and need to gain that control.

I may re-review dr Jeff's but right now I am completely unhappy with his extremely poor delivery of my product. A few days ago I received a message saying that a shipping label had been created. This was well over a week since I placed the order. The detailed tracking information (two days ago) repeated the same and subsequently said the package was enroute to the shipper. It has now shown that status for two days, even though the shipping warehouse is only about an hour away from my location.
Obviously, Dr Jeff's is much more interested in getting my money than delivering the product! A respectful business does not do business this way. If I like the product after finally receiving it i will probably buy again from Amazon but I will surely inspect the product quality before use.

An update to my original review:

11 January 2021 we received the original, 29 November 2020, order.

I sent the following timeline to customer support at Dr Jeff's Pet Food:
Order History

29 Nov 2020:

Order #1606692196593-S is billed for $209.97. A tracking #92612927005044000090661993 is provided with an estimated delivery between 7-14 Dec 2020. USPS has made a shipping label and awaits the package from your shipping partner Pitney Bowes.

12 Dec 2020:

After calls to your customer support line notifying you that there was a problem between the transfer of our order between your shipping partner and USPS I finally wrote multiple e-mail expressing our concern, finally receiving an acknowledgment of a problem and that you would be reshipping the order “immediately”.

16 Dec 2020:

Seeing no change in status I sent you another query. We received no reply.

19 Dec 2020:

A further inquiry was made. We received no reply.

19 - 22 Dec 2020:

During this time period I contacted you customer service department and was assured you were sending another shipment and that you were requesting the order be “expedited”.

22 Dec 2020:

We finally received acknowledgment that a reorder, #1606692196593-S-r1, had shipped and should arrive in “5-7 days”.

26 Dec 2020:

I notified you that USPS had made another shipping label on 22 Dec 2020 and were awaiting the package from your shipping partner, Pitney Bowes. The USPS tracking further showed that the order was at the Pitney Bowes facility in Atlanta, GA as of 28 Dec 2020.

30 - 31 Dec 2020

I made a number of calls to your customer support line requesting you find out why the order was languishing, once again, in Pitney Bowes facility and asking to speak with a manager. The manager spoke with my wife who has not been as involved in this issue as I. The manager provided a number and told my wife to call her…which I did on 30 Dec. I was told the manager was in a meeting but would return my call. She did not attempt to reach me on 30 Dec or 31 Dec.

Beware when Dr Jeff’s states you can return food by writing on the box “return to sender”. They will never acknowledge receipt and never refund your money. So sad a company has such poor customer service. And when you call they won’t speak to you because you disputed the charge. Such a joke

The greatest thing I have ever done for my dogs health! The difference in their health is amazing! No itching, ear infections, and lump has shrunk! Totally recommended!

My Maltese,Dallas, absolutely refused to go near his food bowl and looked at me as though I had betrayed him.
He had been loving Dr Marty's for several months when I noticed a decline in the quality of the food. It seemed to have large particles of fiber, so I thought we would try DR Jeff's, well it smelled strong of spinach and fish??? What ever it is, I will be sending back all but that one serving, and by the way, the next order of DR MARTY'S was perfect, the best quality we ever got. Glad we purchased 6 bags this time. It looks and smells like fresh browned beef. Dallas trusts me and his food dish again.

I'm pleased with this product, my dogs have cleaner teeth and shinny coats , better stool . They enjoy the playing so energy is important. Thanks Dr. Jeff!!

My rating for the product is actually ZERO but that would not be counted. This product has so many dangerous ingredients it caused a dermatitis rash and an autoimmune problem for my Samuel. The Vet had to give my baby an antibiotics injection and put him on a 2 week regimen of oral antibiotics.

I'll start with reviewing the product. I ordered nine tubs of the daily canine care because I wanted to have a longer time to try out the product with a guarantee of money back. I was strictly interested in it for the dental benefits for my four dogs. I took before pictures of their teeth so I would have something to compare to and after a couple months saw no improvement. I really wanted this product to work. I also didn't see any other changes but my dogs are on very healthy diets and lots of exercise. They also seemed to gain some weight , although that may not be the fault of the product. Just an observation.

The second part of my review is the customer service. From the initial order , there were mistakes. Depending on who, in customer service, I spoke with , some were competent , some not. A little over a week before I decided to get my money back, I sent an email in asking for some support. One of the questions I asked them was how long it normally takes to see improvement with the teeth. I never got a response to that email. It doesn't matter, I think two months was enough to see it didn't work for my dogs. Now when it came to the refund, the first email I received said I wasn't within the time frame to return it(it was within my 90 day money back window because I ordered 9 tubs), then I received a second email same day, saying I would have my refund within a couple days. I received all but $52 of my refund. So I called about it today. The first person I spoke with said that I didn't have any more refund coming because I didn't send more tubs back. I had mailed back the 4 and 1/2 tubs I had remaining. I explained to that gal that the 100% money back guarantee didn't say anything about returning product , it just said 100% of your money back if you are not satisfied. She put me on hold, saying she was going to speak to a supervisor, I stayed on hold for an hour and finally hung up. Then I called right back and got a different gal. It was a totally different conversation and after being on hold for a few minutes while she spoke with her supervisor , she came back and said the rest of my money would be refunded within a couple of days.
I am not saying this product may or may not work for your dogs. By the reviews, apparently it's been beneficial for some dogs. I just suggest if you order something to make sure you have all of your p's and q's in order and have a copy of the guarantee, in case you need to return it, and if somebody tells you no if return it, keep trying, if you know you're in the right.
UPDATE 10/21/20
In response to your response, your standard return policy is 60 days if you ordered six tubs. When I ordered the six tubs it offered me three more tubs at a cheaper rate and with another 30-day extension of your return policy, making it a 90-day return policy. Or at least that's what you claimed when you made the offer with the extra three tubs and that is what one of your customer service people assured me of when I double checked on it. That is why I ordered the additional three tubs. Also I still have not received the final $52.75 that is still owed to me. When I spoke with your representative on the 14th of October I was assured I would have that within 1 to 3 days.
UPDATE 10/23/20 I received the rest of my refund.

My dogs are all doing great ,so happy I use dr Jeff

My toy poodle had a bad accident fracturing all of the bones in his right paw. It has been a long journey healing. After an injury, arthritis is almost inevitable so I started researching supplements to help him strengthen that paw .
It took a little experimenting to get him used to having a powder in his dry food We started wetting the food just a little and sprinkling the powder on top then dripping a little bit more water on it. He now does a great job of cleaning it up.
I believe this is helping prevent serious complications with his healing. He is 10 years old but you would never know it and he jumps down from the sofa showing no pain.