My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
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I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a small issue with an order and…
I had a small issue with an order and support went above and beyond to resolve it to my satisfaction. Thank you to Vikram and Jake for keeping me informed during the process and thank you to the owners and management for placing such emphasis on customer satisfaction.
May 28, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our support staff were able to support you so well, and we'll be sure to pass along your appreciation to them. It's incredibly rewarding to know that our emphasis on customer satisfaction made a difference. We truly value your support and look forward to serving you again!
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extremely fast post and great product.
May 26, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you were impressed with the speed of delivery and the quality of the product.
Your feedback means a lot to us, and we're so glad we could meet your expectations. If you ever need anything or have any questions, feel free to reach out—we’re always here to help.
Thanks again for your support!
Outstanding service and prices I highly…
Outstanding service and prices I highly recommend Droix. To anyone who's in the market for a Windows handheld. Moving forward this is my go-to place to buy.
Thank you Droix!!
May 8, 2025
Reply from DROIX Global
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you were impressed with our service and pricing. It truly means a lot to know that we've earned your trust and recommendation.
We're excited to be your go-to destination for Windows handhelds and look forward to serving you again in the future!
Thanks again for choosing DROIX– we appreciate your support!
As usuall no problems ,great costumer…
As usuall no problems ,great costumer service! Recommend for everyone!
May 1, 2025
Reply from DROIX Global
Thank you so much for the wonderful 5-star review! We're thrilled to hear that everything went smoothly and that you’re happy with our customer service. Your continued support means a lot to us. We truly appreciate your recommendation and look forward to serving you again soon!
Reply from DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear you were happy with the pricing, fast delivery, and that everything is working perfectly. Your support means a lot to us. We look forward to serving you again—thank you for choosing DROIX!
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sending very fast and excellent…
sending very fast and excellent communication. GPD WIN MAX 2 2025 is a very good machine. thanks
May 1, 2025
Reply from DROIX Global
Thank you for the great review! We're thrilled to hear that you were happy with the fast shipping and our communication. We're also glad you're enjoying the GPD WIN MAX 2 2025—it's an impressive device, and we're glad it’s meeting your expectations. Thanks again for your support!
The delivery was great customer service…
The delivery was great customer service great too , the device is working without issues , the only thing I noticed is the fan doing a strange noise , but maybe it's normal plus if it has problems you still have a 2 year warranty for gpd devices . And from what I read it covers almost anything , obviously if You damage it or change the original software you can't ask for warranty, but as long as you keep everything original on the device , the software and hardware problems are covered Wich is a great thing in my opinion.
May 8, 2025
Unprompted review
Reply from DROIX Global
Thank you for your kind and thorough review! We’re glad to hear that the delivery and customer service met your expectations and that your device is running smoothly overall. Regarding the fan noise, it's possible that it's within normal operating behavior, but please don’t hesitate to reach out if it becomes concerning—we’re here to help. We're also happy you value the 2-year warranty and its coverage. Your feedback is greatly appreciated, and we're always here to support you!
Very good product
Very good product, very good quality. The delivery takes very few days.
During the registration, the procedure of the internet site made errors between billing and delivery address: i made assistance and Droix corrects the two addresses. With a friend working in FedEx we intercept the delivery and I got the pc, and the address was exact.
May 1, 2025
Reply from DROIX Global
Thank you for your 5-star review! We're glad to hear you’re satisfied with the quality of the product and the quick delivery. We appreciate your patience during the registration process and are happy we could help resolve the address issue promptly. It’s great to know everything worked out smoothly in the end. If you need any further assistance, we're always here to help!
Reply from DROIX Global
Thank you so much for your kind 5-star review! We’re thrilled to hear you had a great experience with our quick shipping and Discord support. We strive to provide the best service possible, and your feedback means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for your support!"
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Overall Great Service
Had to follow up on shipping after a a few days of placing my order but I received prompt responses and had the issue fixed the very next day. Incredibly good customer service and shipping was fast once it started, no issues with customs, no issues with delivery. Absolutely recommend buying gpd devices here..
April 24, 2025
Unprompted review
Reply from DROIX Global
Thank you for the fantastic 5-star review and for sharing your experience! We truly appreciate your patience during the initial shipping follow-up and are glad our team could resolve it promptly for you. It's great to hear that everything went smoothly afterward — from fast shipping to hassle-free customs and delivery.
We're especially grateful for your recommendation and are delighted you're happy with your GPD device. If you ever need any support or advice in the future, don't hesitate to reach out — we're always here to help!
Fabulous company
Fabulous company. Customer service was top-notch! I would buy again from the company
April 23, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your amazing 5-star review! We're thrilled to hear you had a great experience and that our customer service stood out. It truly means a lot to us. We look forward to serving you again in the future!
Reply from DROIX Global
Thank you so much for the 5-star review! We're really glad to hear you were happy with our communication — it's something we take pride in. If there's anything else we can help with, just let us know. Thanks again for your support!
The customer service was excellent.
April 2, 2025
Reply from DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear that you had an excellent experience with our customer service team. Providing knowledgeable and friendly support is something we take great pride in, so your kind words mean a lot to us.
If you ever need assistance in the future or have any questions, we're just a message away.
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Good customer support
I had a problem with FedEx, and they solved it in no time, amazing support
April 15, 2025
Unprompted review
Reply from DROIX Global
Thank you for the fantastic 5-star review! We're really pleased to hear that our support team was able to resolve the FedEx issue quickly for you. Situations like that can be frustrating, so we're glad we could step in and make things right without delay.
Your kind words about our support mean a lot to us—we’re always here to help whenever you need.
I was lied to several times about what…
I was lied to several times about what time my item would arrive. Also, the power adapter used in Europe was sent in my package and I live in the US. I told the company and they ignored me an never sent correct item.
April 7, 2025
Reply from DROIX Global
Thank you for your feedback, and I’m truly sorry to hear about the experience you've had with your recent order.
We sincerely apologize for the confusion and frustration caused by the delays in your delivery. The item you ordered was unfortunately on back-order at the time, and as we rely on stock availability from the manufacturer, this impacted the shipment timeline. Please know that it is always our intention to keep customers updated with any changes in item availability and delivery estimates.
Regarding the power adapter issue, we regret that the incorrect (European) adapter was included in your package. This was certainly not our intention, especially given your delivery address in the U.S. Our support team has since reached out with an offer of compensation to help cover the replacement charger, and we hope this helps make things right.
We truly value your business and would appreciate the opportunity to restore your confidence in us. If you have any further questions or concerns, please don’t hesitate to reach out to our support team at support@droix.net. We’re here to help.
GPD4 is a good buy, as for the portable monitor, it is only for selected devices.
When i first bought the device in March, the monitor autorotate and/or the touch screen has been failing once the device powers off due to a hibernation. This was a problem that annoyed me till no end. However, in June, i think some updates has been passed through and the auto rotate and the touch screen functions actually have started to work consistently when i start the computer after exiting hibernation mode.
this device keyboard is well designed, which means you can actually type really smoothly on the small device.
The droix monitor works fine along with the gpd4. However, the main reason i bought it was because i wanted to view things on my phone with a larger screen.
Sadly, my phone was not supported. Do contact DROIX to find out which devices are compatible with the portable screen before you make your purchase
March 26, 2025
Reply from DROIX Global
Thank you for updating your review and sharing your experience with us!
We’re glad to hear that the recent updates have improved the auto-rotate and touch screen functionality—it's great news that your device is now working more consistently after hibernation. Also, we’re happy to know you're enjoying the keyboard design and smooth typing experience on your GPD device.
We appreciate your feedback about the DROIX monitor. It's good to hear it works well with the GPD4, though we're sorry to learn your phone wasn't compatible. You're absolutely right—checking compatibility before purchase is important, and we encourage all our customers to reach out if they have questions about supported devices. Our team is always here to help.
Thanks again for taking the time to update your review. If you ever need further assistance, feel free to reach out!
Product was slightly defective
Product was slightly defective, barely any updates, support frequently ghosted.
March 25, 2025
Reply from DROIX Global
Thank you for your feedback, and we're truly sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the product and the communication gaps you've encountered.
We want to clarify that we have not received any reports or messages from you regarding the issues mentioned. After seeing your review, our support team did reach out to request additional details so we could assist further. If you haven’t seen our message, please kindly check your SPAM or JUNK folder, as sometimes emails may be filtered there.
We genuinely want to make things right and would be happy to help resolve any issues you’re facing with the product. Please feel free to get in touch with us directly at support—we're here and ready to assist you.
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Amazingly fast dispatch and shipping…
Amazingly fast dispatch and shipping with DHL. Refurbished item was in absolutely perfect condition. Warranty and support through discord makes this the only place I will consider to purchase my handhelds and mini PCs in the future
March 31, 2025
Reply from DROIX Global
Thank you so much for the glowing 5-star review! We're thrilled to hear that your order arrived quickly and that the refurbished item exceeded your expectations. We take great care in our refurbishing process, so it's fantastic to know it felt like new to you.
It’s also great to hear our Discord support and warranty gave you the confidence to keep coming back—that truly means the world to us. We look forward to helping you find your next handheld or mini PC!
Thanks again for your trust and support.
DROIX Team
I got my package in one piece
I got my package in one piece, thats all I could ask for.
March 25, 2025
Reply from DROIX Global
Thank you for the 5-star review! We're glad to hear your package arrived safe and sound—just as it should.
If there's anything more we can help with or if you have any questions about your new device, feel free to reach out anytime. Enjoy!
Great communication and punctual service.
While I unfortunately had to wait for my order to process due to it being back ordered, the team was great. They had great communication throughout the whole process and even offered alternative devices if I didn't want to wait. Once I made my decision they got my device shipped the following morning.
March 10, 2025
Reply from DROIX Global
Thank you so much for the 5-star review and for your patience while your order was on backorder. We're really glad to hear that our team’s communication and support made the wait a smoother experience for you.
We always aim to be transparent and proactive, so it’s great to know that offering alternatives and staying in touch helped you feel confident in your decision. We're happy we could get your device shipped out quickly once everything was confirmed!
If you have any questions down the line or need support with your new device, we’re just a message away.
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