Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
Company replied
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
Company replied
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
Company replied
Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback! We’re glad to hear everything went smoothly and quickly. We really appreciate you taking the time to leave a review!
Warm regards,
Rona
Dr.Online Assistant
Thank you it was good as a foreign…
Thank you it was good as a foreign visitor to talk to a Doctor and get the issue sorted
September 21, 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re glad we could make the process easy and convenient for you during your visit. We’re happy to hear that you were able to speak with a doctor and get your issue sorted. We appreciate you taking the time to leave a review!
Warm regards,
Rona
Dr.Online Assistant
Detailed history taken and I felt listened to
The gp was very thorough with their questions. I felt that she understood how distressing my condition was. The booking process was very simple.
September 21, 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Deirdre!
We’re pleased to hear that you felt listened to and understood during your consultation, and that the GP took the time to be thorough with her questions. We’re also glad you found the booking process simple and straightforward.
Kind regards,
Paulina Souto
Customer Service Representative
Nobody call me and I paid 45 euros for…
Nobody call me and I paid 45 euros for nothing, so how will I get my money back? 089 9410327
September 21, 2026
Reply from Dr.Online - Ireland
Thank you for your feedback, and please accept our sincere apologies for the difficulties you experienced.
We understand your frustration and are sorry that your experience did not meet your expectations. One of our Customer Service agents will get in touch with you directly to look into the situation and assist you further.
We apologise again for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
it was timely and efficient the doc was…
it was timely and efficient the doc was very kind and helpful ..
September 21, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that you found the service timely and efficient, and that the doctor was kind and helpful throughout your consultation.
We truly appreciate your kind words and are pleased that you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I live in very rural area
I live in very rural area, to consult about my health problems online is so easy/help me lot and perception is so quick. Thank you
September 21, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Didin!
We’re delighted to hear that accessing medical care online has made things easier for you, especially while living in a rural area. It’s great to know that you found the process convenient and received a prompt response.
We truly appreciate your kind words and are pleased that Dr. Online could be a helpful option for you.
Kind regards,
Paulina Souto
Customer Service Representative
Doctor Consultation
Doctor Consultation.
Ease of use, convenience and the ability to schedule the consultation.
I would let travel agents know of the program to assist visitors to Ireland.
September 20, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Gerry!
We’re delighted to hear that you appreciated the ease of use, convenience, and flexibility when scheduling your consultation. It’s wonderful to know that you would recommend Dr. Online to travel agents assisting visitors to Ireland.
We truly appreciate your recommendation and your trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
It was my first time ever to consult…
It was my first time ever to consult with Dr Online an amazing doctor talk to me , I recommend Dr Online to everyone who needs online consultation. Thank you
September 21, 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with Dr. Online, especially for your first consultation. We truly appreciate your trust and support! 😊
Warm regards,
Rona
Dr.Online Assistant
Very friendly and professional doctor…
Very friendly and professional doctor who listened to what i had to say and prescribed medication accordingly.
I wpuld highly recommend this service to anybody
September 20, 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your lovely review! We’re glad to hear that you felt listened to and well cared for during your consultation. We really appreciate your recommendation and are happy you had a positive experience with Dr. Online! 😊
Warm regards,
Rona
Dr.Online Assistant
Outstanding service
From the minute I booked a slot for a call everything went perfect doctor rang the time I was given a friendly professional doctor took the time to ask me all the questions that needed to be asked didn't rush the call prescription was in the chemist straight away because of this Im starting to feel much better today it's quick easy and affordable I would recommend online doc
September 19, 2026
Reply from Dr.Online - Ireland
Hello Patricia,
Thank you so much for sharing such detailed feedback. We’re delighted to hear that your consultation was smooth from start to finish and that you found the doctor friendly, professional and thorough. It’s especially great to know that your prescription was available promptly and that you’re already feeling better. We truly appreciate your recommendation and are pleased our service was convenient and affordable for you.
Kind regards,
Adriana Pereira
Customer Service Representative
Super convenient service.
September 20, 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Aideen,
Thank you for your lovely feedback. We’re pleased to hear that you found our service convenient and easy to use. We appreciate you taking the time to share your experience with us.
Kind regards,
Adriana Pereira
Customer Service Representative
The late night almost immediate…
The late night almost immediate consultation especially on Friday night was fantastic . It meant I could have a prescription ready in my local pharmacy the next morning.
September 18, 2026
Reply from Dr.Online - Ireland
Hello,
Thank you for your feedback. We’re very glad that our late-night availability and quick consultation helped you get the care you needed without delay. It’s great to know that everything was arranged in time for your local pharmacy the following morning.
Kind regards,
Adriana Pereira
Customer Service Representative
Good communication with the support team
I’ve not got a call and my appointment was marked as finished.
Updated: we’ve sorted it out next morning and after a few minutes call got my sick leave straight to my email.
September 20, 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry for the confusion regarding your appointment.
We have reviewed the matter and understand that there were difficulties with the telephone connection. We are pleased to see that the appointment was subsequently rescheduled.
We apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
very good experience
quick, got diagnosis, prescription and sick cert within minutes!
September 19, 2026
Reply from Dr.Online - Ireland
Hello,
Thank you for your great feedback! We’re delighted to hear that you found the service so quick and that you were able to receive the support and documentation you needed within minutes. We really appreciate you taking the time to share your experience.
Kind regards,
Adriana Pereira
Customer Service Representative
Excellent service
Excellent service - quick appointment - very pleasant doctor
September 19, 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello,
Thank you for your wonderful feedback. We’re pleased to hear that you were able to secure an appointment quickly and that you had such a pleasant experience with the doctor. We really appreciate you taking the time to share your experience.
Kind regards,
Adriana Pereira
Customer Service Representative
Identified the issue immediately and…
Identified the issue immediately and offered a solution to my issue that worked with the fact that I was travelling. Very helpful
September 19, 2026
Reply from Dr.Online - Ireland
Hello Rory,
Thank you for sharing your positive experience. We’re delighted to hear that our team was able to quickly understand your situation and provide a solution that suited you while travelling. We truly appreciate your kind feedback.
Kind regards,
Adriana Pereira
Customer Service Representative
Excellent service
September 18, 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Igor!
We’re delighted to hear that you had an excellent experience with our service. We truly appreciate your kind words and your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Jennifer!
We’re delighted to hear that you found the whole appointment process easy and straightforward. We truly appreciate your kind words and are pleased that you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I didn’t received any consultation in both appointments
I wait for 2 hours and 20 minutes to the videocall and no one answer. If the doctor is late or forgot the appointment it should be an easy way to refund or reschedule.
Update: I have now contacted Dr.Online’s customer support team directly regarding both appointments and both €45 payments. I have provided the booking details, payment evidence and screenshots showing that I was waiting online for the second consultation for over two hours. Dr.Online has confirmed that they are currently reviewing the situation, and I am now waiting for their response regarding the refunds.
September 19, 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We have reviewed the information provided in your review; however, unfortunately, the details currently available to us are not sufficient for us to locate your booking or the refund request.
Could you please provide further details through the contact request sent by Trustpilot? This will allow us to locate your booking, review what happened and check the status of your refund request.
We apologise for the inconvenience and look forward to being able to assist you further.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent service and advice very fast…
Excellent service and advice very fast and convienient.
September 19, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that you found our service fast and convenient, and that you were satisfied with the advice provided. We truly appreciate your kind words and are pleased to know you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.