Drowsy Sleep Co Reviews 183

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious quality and how comfortable they are to wear. Many people report significant improvements in their sleep quality and find the products to be essential for their nightly routine. The user experience is frequently described as positive, with consumers appreciating the ease of use and the overall effectiveness of the items. However, some customers have expressed dissatisfaction with their orders and the delivery service. A few people reported issues with incomplete or incorrect orders, and some experienced delays in receiving their items. There were also mentions of concerns regarding delivery charges and perceived misleading discounts.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly the sleep masks. Many customers describe... See more

Quality

Consumers find quality to be positive, with many praising the luxurious silk, comfortable fit, and effective... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with unfulfilled or... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise quick shipping and... See more

User experience

People report positive experiences with the user experience. Many customers praise the comfort and... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered the mask in black. Arrived super quick and in a beautiful box. Exactly as described, padded and feels very luxurious and provides complete blackout. The only negative thing I have to say,... See more

Rated 5 out of 5 stars

I've purchased multiple sleep masks from Drowsy for myself and family members. Everyone loves them and now can't sleep without them or with anything else. They are so comfortable and block out so much... See more

Rated 5 out of 5 stars

Have purchased two Drowsy Sleep Masks and wouldn't use any other brand. The silk is luxurious. The mask is the perfect size, so comfortable you wouldn't know you are wearing it. I have just ordered... See more

Rated 5 out of 5 stars

I was gifted this by my husband, I hadn’t heard of them before and now I cannot recommend it enough! In the 4 weeks I’ve been using my eye mask, I’ve noticed an in incredible change in my skin, especi... See more


Company details

  1. Home & Garden

About Drowsy Sleep Co

Written by the company

We're obsessed with sleep because we've experienced firsthand what happens when you don't get enough of it.

We prioritise quality to create unmatched sleep products that make a real difference to our own rest, which is why we’re proud to share them with the world.

Since its launch, our flagship product, the award-winning Drowsy Sleep Mask, has earned praise from beauty editors and become a go-to for those seeking restorative rest.

Our mission is to make bedtime an irresistibly luxurious experience, helping you melt away the day's tensions and embrace the sleep you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Less lines and great sleep

Brought one for myself and since then I’ve brought them for my 5 best friends! It’s an expense but I can’t argue with the results. Less lines and great sleep!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

They shipped me not the eyelash…

They shipped me not the eyelash protecting ones on but the flat I’ve emailed soo many times no one replies they don’t care so I wore the one with the gold braid scratch the heck out oh my face the gold braid hurts I’ve reordered as I love the mask they are ruining their company by poor customer service not paying attention to their shipping so I don’t think they will be in business long I reordered as I love the mask I just got tricked by them melchor hines and I ordered 2 of the scratchy ones

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve tried several sleeps masks and…

I’ve tried several sleeps masks and Drowsy is by far the best. The only one that doesn’t let ANY light in. I cannot go a night without it. I use it when I fly. It’s amazing. I now order them as gifts for everyone lol. I’m so happy that they came out with eyelash protective masks and can’t wait to try mine.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

It’s like a pillow for your face

It’s like a pillow for your face. Can’t sleep without it now. Had one by Dr Neil Harris and this one is far superior! Fits perfectly, doesn’t lose its shape and fit. My neighbour also has a really bright motion sensor light and it helps me sleep through that. Just bought everyone the masks for Christmas presents xx

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t sleep without it!

I bought my first sleep mask years ago for myself and my husband. From the very first night, we both loved it—it made such a difference to our sleep. I recently lost mine on holiday and didn’t hesitate to buy another one. These masks are amazing, and once you’ve tried one, you’ll never want to sleep without it!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I can’t comment on the quality of the product as I never received it. I received an order confirmation email, but no order dispatch email for a few days so I contacted the company by replying to the email. It seems to work fine, no bounce back, it wasn’t a noreply email address. However, the email wasn’t being delivered. Then I emailed using the email on their website and they also didn’t respond. So I emailed another email address and this time I received a response. However, I was told they couldn’t find my order. So I provided them with the confirmation email. After a day they got back to say my address was wrong so the order couldn’t be processed. However, the address is correct. I can’t believe it took a week and a half for them to tell me, they should have told me themselves when the problem occurred. The product should have long arrived by now. Definitely will avoid this company, I expected good service given the price point. Now I have to wait even longer to get a mask from another company.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing sleep masks and pillow spray

Amazing sleep masks and pillow spray. This is the best sleep mask I’ve ever used and has helped me sleep so well since I got them. They are expensive but great quality and worth it for the relaxation and sleep!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I really like this company’s products

I really like this company’s products. I purchased one sleep mask from them and have benefitted so much from it that I bought another mask from them. Their shipping is fast and their customer experience feels personalized.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love my drowsy sleep mask

I love my drowsy sleep mask. I devastatingly left mine in a hotel and just ordered my second one because I love it so much. I’ve tried several other sleep masks but the straps go behind my ears and I end up taking it off in my sleep. With drowsy I leave it on all night. It’s so comfortable.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

I found these masks on an Instagram ad…

I found these masks on an Instagram ad and figured, what do I have to lose? My husband bought me one for my birthday and I loved it so much I have bought more to have so I can rotate them out. I love them and love that I can have a full nights sleep in complete darkness. The band also goes around my ears and blocks out some sound. So I feel like I’m really out! I have also noticed my family inherited forehead wrinkle has diminished and I just feel better when I wake up. I love this mask! My ONLY complaint is that I wish they sold the detergent on their US website. Other than that, great product, no notes!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Beautiful product, super quality, so comfortable to wear, I loved mine so much have bought for friends and family - fabulous for long haul flights. Great service, highly recommended

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Discount codes a bit of a con

My wife wanted one of their masks as a birthday present. I was already prepared for a silly price so was pleased when I was offered a 15% discount for signing up to whatever.
I headed to the checkout with my choice of mask and entered my details. The silly high price was shown but shipping was free, result I thought. I added the discount code emailed to me and suddenly shipping was no longer free! So whilst there was still a little money off there was nowhere near the same amount off that there should have been due to the reinstatement of a delivery cost… a pretty poor and quite cynical move. But for the fact that this was a present that my wife had asked for I’d have cancelled the order. Overpriced items and underhanded marketing. I won’t be a returning customer and I don’t recommend them as a principalled company.

In response to the company response… MANY retailers offer free delivery of much larger goods than that of my purchase for far less than the £58 I would have been charged before the free delivery charge was sneakily put up to £4.95 after the discount code was entered. It’s either a discount or it’s not! I think your delivery charge threshold is set far too high and that your so called ‘discount’ is quite misleading.

September 15, 2025
Unprompted review
Drowsy Sleep Co logo

Reply from Drowsy Sleep Co

Hi Mr Mac,
Thank you for sharing your experience. We’re sorry to hear about the frustration with our discount code and shipping process—it’s never our intention to create confusion or leave our customers feeling misled. We are able to offer free shipping above a certain threshold - but will take on board your comments.
If you reach out to us directly at hello@drowsysleepco.com , we can see what we can do to make this right for you. We appreciate your honest feedback.
Kind regards,
Olly - Drowsy Founder

Rated 3 out of 5 stars

Very good but expensive

One mask arrived open which wasn't ideal but still had tags. Disappointing for the cost but not the end of the world, and saves plastic I guess. They are a little short for people with big heads so they only just attached round the back of my head. An XL version would be helpful but they stay on all night.

After the negatives, I can honestly say they've improved my sleep. They're super comfortable compared with cheaper masks I've orderd and also retain their shape and cushioning after washing. Cheaper ones did not.

Overall, happy but pricy. Ask me again in 3 months if they're still in good shape and I'm still sleeping like a baby...

August 29, 2025
Rated 5 out of 5 stars

Fantastic sleep mask that fits really well…

Fantastic sleep mask that fits really well around my face, I bought the one with padding around the eyes so there is no pressure on my eyelashes and it's absolutely perfect. I have been sleeping so well with it! Also a great customer service, I had a question and was assisted very well.

August 28, 2025

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