Dr Sam's Reviews 

I had a good experience shopping, my only issue is it takes a long time to receive the package. I am still waiting. I understand that I am in the USA

Smooth checkout experience, easy to update my subscription. The customer service team is also quick to respond when you need to reach out!

Been a long standing customer for years- I recently moved from the UK to Germany and played my first order to my new home address. For some reason, the final shipping address was listed again as my London address which I saw immediately- I wasn’t able to cancel the order on my end so quickly emailed customer service. Full working day over, get an email my order is shipped. Again, wrong address. I’m yet to hear back but the fact I can’t cancel my order right after placing it and such poor response times for urgent issues aren’t the standard I was expecting.

Great products and very reactive customer service ! Would absolutely recommend !!

I had a complicated issue regarding my order and applying multiple rewards/discounts. Samantha was incredibly patient, professional, and proactive in finding a solution. She took the time to understand the situation and even suggested a way to ensure I got the best possible value. It’s rare to find such personalized and helpful service—Samantha is a credit to the Dr Sam Bunting team! I’m so excited to receive my products.

Great customer service !
I am super delighted with their help regarding the broken pump of my cleanser.
They answered rapidly and were lovely.
I also got sent a new one without any hesitations.
Great experience overall ☺️(and 10/10 products as well) highly recommend.

The products are so great and truly work. Also love the loyalty scheme and discounts available.

A couple of years ago I started, and never went back to another brand! I trust the brand, because my skin loves it. I have sensitive dry skin , I use to get reactions from other brands, but since i found Dr Sams, i got hooked instantly. I use the cleanser, the moisturisers, the spf , the tinted spf, the nightly & brightly serum and I LOVE ALL OF IT ♥️my skin has never felt better + the customer service is always helpful when I need them.

Brilliant products

Delivery was fast and communication was excellent. Very happy with the products so far, especially the neutralising gel which is very effective at calming acne prone skin.

Living in Australia, I appreciate how quickly orders are processed, dispatched and delivered.

Royal Mail left the package when I wasn't at home, and the package went missing.

I contacted them as I was away in the moment it was mistakenly delivered, explained what happened and the customer service listened.

The products= 10/10
Customer service= 1000/1000!

I had an issue with a "flawless neutralising gel", which seemed off in its color/texture. Immediately got a response from the Customer Care team and a new product to replace the old one. Very positive experience! Also - loving the products.

Best customer service. My parcel was sent to the wrong address and in no time they sorted it for me.

I’ve move to using Dr Sam’s in the last year and am obsessed! The cleanser makes my skin feel amazing and I love the very simple routine with the serums and moisturiser! The tinted SPF is also lovely, is super light and give a new fresh finish!

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really do mean prizes! I would highly recommend checking it out.

The flawless cleanser and brightly serum are excellent products. When my flawless cleanser was damaged in transit, the support team were quick to sort the issue.

Communication for despatch good and ability to change dates easy.

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free sample and with second order mini size of retinol serum to try. Definitely recommend.

Products are amazing - so good for your skin, delivery is so slow though that’s what lets it down only slightly for me