Dr Sam's Reviews 

Products are amazing - so good for your skin, delivery is so slow though that’s what lets it down only slightly for me

Very thorough analysis of each product

Great customer service - a welcome gift code did not work on my order but they kindly posted the gift separately. Very quick and efficient!

I have been purchasing since 2022 from Dr Sam's and all I have to say is that the products I have bought literally changed my skin. The service is also exceptional.

Wonderful products and excellent customer service

Excellent products have tried other companies but always come back to Dr Sam, the customer service is also excellent always on hand to help and nothing is too much trouble, Thank You Dr Sam for excellent products.

I had signed up to Dr Sam's subscription service and found that two out of the three products were not suitable for my skin. I contacted their Customer Service and had the most wonderful support and advice in what products would be more beneficial. I felt really supported and valued as a customer. Excellent service. Many thanks!

Amazing products. Love all of them I have tried so far although the hand cream is to drying for me. I can honestly say I have never had so many compliments of my 53 year old me only looking 47-48 years old - I will take that! The cleanser in particular is great value and lasts months. I would love them to bring out a neck firming product and sure the demand would be out there. .

Fantastic products, simple line with simple yet effective ingredients. My skin has LOVED these products and just recently brought more to trial. Fantastic customer service, quick and prompt and super friendly. Can not recommend highly enough!

I’ve got a number of issues:
- subscription model tempts you to purchase, but if the product(s) don’t suit you there is no way to cancel. I’d advise anyone who isn’t sure to not be tempted and try smaller sizes first (if available)
- products are expensive even by comparison to mid-range premium brands, £50 for a tube of moisturiser is a lot
- packaging is wasteful and doesn’t seem to scale to size of product

Amazing customer service. I had a problem with the pump on my cleanser and they replaced it straight away. I’ve been using their products for almost a year now and I’m so happy, they’ve transformed my skin.

I’ve been using Dr Sam’s since mid December & have really noticed a brightness & freshness to my skin plus drastically reduced redness that has given me the confidence to go bare faced most days. I tried a slightly different product than my routine recommended - to give it a try. My skin instantly told me it didn’t like it & so I contacted the Customer Service Team who were amazing 5*. They listened to how my skin reacted & issued a refund immediately. They also amended my subscription. I’ll definitely be continuing with my Flawless Cleanser, Intense Moisturiser & Brightly Serum. My skin loves it.

Amazing customer service! I order Dr Sam’s products regularly. I have never experienced any issues until today when my order arrived damaged in transit. I contacted customer service and they helped me, they sent me a replacement order with no additional cost. I love their products and I will happily come back

A fab site! The products actually work, and have helped my skin no end! Although not cheap, products are good quality and only a little is used each time so they last a while!

Very speedy shipping, excellent service. Highly recommended ⭐️⭐️⭐️⭐️⭐️

It was my first purchase at Dr Sam’s and I needed some help with my order. The customer service was friendly, responded quickly and solved my problem. Thank you!

easy and fast checkout

Easy to find what I was looking for easy checkout and items arrived when stated thank you

I had a problem with a product not working properly. The team got on to it immediately. I received a replacement product very swiftly. Was very impressed with their helpfulness. Have been using Dr Sam's for 7 years and very satisfied with it.

My shopping experience is always super seamless when I visit the Dr Sam's website. I also get a number of notifications to update me on the stages of the shipping process so I know exactly when to expect my delivery. Of course it helps that the product itself is wonderful (Dr Sam's Moisturiser Intense)!

Brilliant products, particularly love the flawless moisturiser intense and flawless cleanser.