Absolutely disgusting. Cut off their telephone and live chat function, everything needs to be sorted via emails which are never responded to. Deposited thousands and when going to withdraw £300... See more
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See what reviewers are saying
Decided to keep telling me 1 working dsy for withdrawal now going into 3 working days snd still waiting for it to be processed!!! Quick enough to take money snd send texts offering bonus but won'... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Never really had a issue before, stayed off for a few months and now Im back cant get my withdrawal and all sites are down! After trying to contact drslots and partnering companies I haven't had a r... See more
Company details
Contact info
Intouch Games Ltd Fountain House, Great Cornbow, B63 3BL, Halesowen, United Kingdom
- 01384886435
- complaints@mfortune.co.uk
- drslot.co.uk
You should know
1.4
Bad
194 reviews
No recent history of asking for reviews
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Avoid this casino and sister sites!!!
Avoid this casino and its sister sites u wont get paid out u have to wait ages they do every thing in there power to stop you getting your winnings its honestly the worst casino brand ive ever seen and should be closed down
May 4, 2020
Unprompted review
Reply from Drslot
Hi Jordan,
We are sorry to hear you are unhappy, we do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Still no payment received from these…
Still no payment received from these people for my win of £500
May 4, 2020
Unprompted review
Reply from Drslot
Hi Sonni
We are sorry to hear of this.
We do advise that it does take 3-4 working days from the day you requested the withdrawal to go through to our processing team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Once received the withdrawal will then be processed within 1-2 working days for depositing players and 7 working days for non-depositing players.
Please keep in mind that weekends and bank holidays are not classed as working days, unfortunately.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 884468.
All the best,
Dr Slot
I thaught I would try my luck last night
I thaught I would try my luck last night I put some money on to have a go. How are you supposed to get your winnings I got up to £60.00 at one point tried to withdraw it was all in my bonus with this wagering thing.i would leave alone they should be reported avoid at all cost. I am just waiting to delete my account never again
May 2, 2020
Unprompted review
Reply from Drslot
Hi Mark,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits. Should you require any assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Would be zero
Would be zero. Awful site. Withdrawals are a nightmare. All the positive reviews must be from employees.! I urge you not to use this company or any sister company. Sooner they are closed the better.
April 25, 2020
Unprompted review
Reply from Drslot
Hi Wes,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
They are scammers liers they all…
They are scammers liers they all deserve to go to hell little fools suck your marj
April 24, 2020
Unprompted review
Reply from Drslot
Hi Jj,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
Rolling Bonus Wagering Requirements... Really?
Dr Slot for some reason (I know the sister casinos in the Intouch group don't do this) apply a rolling wagering requirement for bonus credit i.e say you deposit a tenner and get some free spins the normal 40x wagering requirement rolls over to any other bonus credit you get as part of any other deposits!!! So for the sake of my recent £5 deposit I made winnings of £50 odd and when I tried to withdraw I still had a wagering requirement of £5500... For a fivers deposit. When I contacted them that's when they explained I need to contact customer service to have them "reset" my bonus wager before playing... When I asked them to pinpoint where in their T&Cs this was stated they then sent me a different link to the one most visible on their website which did contain this wording... I have gathered all this evidence and have contacted the gambling commision.. I have now lost out on winnings on 3 occasions now because of these tactics. Avoid.
Edit: I understand there is no wagering on players own deposits.... It is the "rolling over" of the bonus wagering balance I'm referring to which astronomically reduces your chances of winning. Like I said mine was sitting at 5500grand and it wasn't until I contacted customer service they advised I need to manually have this reset...
April 18, 2020
Unprompted review
Reply from Drslot
Hi Rhys,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits.
Please see the terms and conditions below;
https://www.drslot.co.uk/our-terms/terms-and-conditions/
Should you require any assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Do not use!!
Do not use!!
Rubbish customer services. Crap on withdrawals - Sent my id in and now they are saying they want more stuff. Like proof my phone bill paid and then bank statements showing I paid it.
And dr slots don’t bother adding your rubbish response as below that don’t even address what people are saying!!
Please use a different company!! DO NOT USE!!
April 16, 2020
Unprompted review
Reply from Drslot
Hi Louise,
We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person.
All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 884468.
Best wishes,
Dr Slot
After reading other peoples reviews if…
After reading other peoples reviews if im honest I wasn't 100% certain that I would get the winnings but I did, I sent all the needed documents to get it an it was in my bank within a few days! I'm impressed with the customer service aswel, very helpful! Thankyou, will definitely be using Dr Slot again!
April 14, 2020
Unprompted review
Reply from Drslot
Hi Miss,
Thank you for your 5* review and your kind words, we certainly appreciate your review. Congratulations on your winnings!
We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
DO NOT USE
DO NOT USE. Requested a withdrawal at the beginning of March still haven't received it. I have sent them my passport and bank statement and they confirmed they received it. However...
As I used my O2 to deposit they would not send me my winnings of around £300 until I paid my phone bill. My phone bill however comes out direct debit every month and as I had just paid my recent bill my next bill still isn't due. They said I have to wait until my bill comes out (a month later) send proof that I've paid( my bank statement) and then call them to request it again.
It's completely ridiculous. I won the money fair and square but yet I am still to receive it. I will not be using them again and will use SKY VEGAS who put your winnings into your bank the NEXT WORKING DAY without sending any ID!!!
DR SLOT are quick to take your money but somehow are unable to pay you any winnings!
On another note... Their slots have very poor bonus wins, when you do get the bonus its based on your stake per LINE not your total stake! Therefore if you get onto the bonus and get any multipliers it's basically worth nothing! Their pay/win lines are silly too (most of them have to be in a straight line horizontal) I don't think I've ever seen such poor slots anywhere.
It's actually hurt my feelings and I wish I hadn't of gave them my money. Will definitely stick to SKY VEGAS from now on!
April 4, 2020
Unprompted review
Reply from Drslot
Hi Elle,
We are sorry to hear you feel this way, We do advise 3-4 working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
In regards to your comments relating to our games, we do outline all details of payouts etc within each specific game, we're sorry that the payouts have not met your expectations on this occasion.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
DO NOT use this site I made a…
DO NOT use this site I made a withdrawal of 2000£ and they are trying to say I entered the wrong bank details in when I literally ready the numbers of off my card. Absolute scam I’ve contacted IBAS and hopefully they will do something pathetic excuse of a gambling site 😡
March 30, 2020
Unprompted review
Reply from Drslot
Hi Reece,
Thanks for your review. We're sorry to hear you're having difficulties with your withdrawal. When requesting a withdrawal, the player is asked to enter their account number and sort code, unfortunately we have no control over the details entered. If incorrect details are entered we are advised to allow 10 working days for the funds to be returned to us via your bank, once returned we will send an update SMS, you can then re-request your withdrawal. There is a very small possibility that the funds have cleared into an active bank account, we would then regretfully be unable to retrieve the funds. In relation to your scam comment, we can assure this is not the case and are licensed with the UK Gambling Commission, our license number can be found at the bottom of our website at www.drslot.co.uk.
All the best,
Dr Slot
Fing Scam.
Do not, I repeat, DO NOT deposit to this site. It's a joke of a site. Literally scam. Won 140 pounds, tried withdrawing, said it'll come in 3-4 days, guess what? After 4 days nothing came up! Contacted customer service to be bugged by their "T&C" that are scam as well. They even asked me what was the last game that I played, like what? How is that security and how is it that you can't see what I did play? Told me I can only withdraw 50 if I'm not a depositor, but I did deposit + when I tried withdrawing there was no prompt about it, because all of the cash should've been withdrawable. After explaining that started asking for a valid driver license or I.D. to withdraw the money. Fing joke. Don't play, Don't deposit, even if you'll win, you won't get anything out of it. Disgusting.
March 22, 2020
Unprompted review
Reply from Drslot
Hi Rovero,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.drslot.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Love Dr Slot best slot app ever xx
March 17, 2020
Unprompted review
Reply from Drslot
Hi Rhea,
Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes,
Dr Slot
Do not use this company
Do not use this company! Had £800 ready to withdraw and they just delayed and delayed paying it asking for more and more i.d and bank statements even after everything was provided just more excuses! A joke of A company where staff just give back generic replys, will be taking them to ibas over this as i can see it has happend to A lot of people!
March 14, 2020
Unprompted review
Reply from Drslot
Hi Kenny,
We are sorry to hear you are unhappy, we do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Reply from Drslot
Hi Barry,
Thank you for your feedback and your 5*review! We are delighted to hear you are enjoying our games and bonus. We do hope they prove lucky for you.
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes,
Dr Slot
Don’t use this site
Don’t use this site. They never pay out your winnings. Won a £200 and never saw it.
March 10, 2020
Unprompted review
Reply from Drslot
Hi Darren,
Sorry to hear you are unhappy.
Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Dr slot casino is a casino I use on…
Dr slot casino is a casino I use on regular basis my only 2 issues that I would say would bring you a lot more customers and myself using you more would be if u added my favourite a Dr slot bingo site also if our payouts were quicker this would all so be a good improvement
March 10, 2020
Unprompted review
Reply from Drslot
Hi Gwen,
Thank you for your kind words, we certainly appreciate your review.
We do advise that it does take 3-4 working days from the day you requested the withdrawal to go through to our processing team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Once received the withdrawal will then be processed within 1-2 working days for depositing players and 7 working days for non-depositing players.
Please keep in mind that weekends and bank holidays are not classed as working days, unfortunately.
We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best, Dr Slot
Great app always good fun
March 2, 2020
Unprompted review
Reply from Drslot
Hi Steven,
Thank you for your feedback and your 5*review!
We love to see you are enjoying our games!
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes,
Dr Slot
Absolute joke- I'm confused as to why…
Absolute joke- I'm confused as to why sites like this are still allowed to run. Won over £300, followed all the wagering requirements... they then say they can only pay £50. That was months ago. Gave them my bank transfer details. Still waiting on the £50. Scam artists. Dont waste your money or time on these cowboys. Live chat cuts you off mid sentence.... conveniently. Please dont tell me to contact you on your premium number either. Pathetic (laughing here at all the fake reviews saying fantastic ... friends and employees CLEARLY) Too funny. Get a real job.
Edit... I'm still waiting on the imaginary £50 winnings!!!! Was told 3-4 days, so is that months now? Haha. Scam
February 26, 2020
Unprompted review
Reply from Drslot
Hi Karen,
We are sorry to hear you are disappointed.
All are reviews come from real players- Just like you, so we are sad to hear that you don't feel they are genuine.
We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits.
Please see the terms and conditions below.
https://www.drslot.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, this is a UK landline number and is not charged at premium rate or you can request help from within your game menu.
All the best,
Dr Slot
Reply from Drslot
Hi Kay,
Thank you for your feedback and your 5*review!
We love to see you are enjoying our games!
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes, Dr Slot
Great games some great wins
February 25, 2020
Unprompted review
Reply from Drslot
Hi Kirsty,
Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings!
We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
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