Drwatchstrap Reviews 423

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the high-quality materials and craftsmanship that often exceed expectations. Many consumers also commend the staff and customer service for their professionalism, attentiveness, and helpful communication throughout the entire process, from initial inquiries to custom requests and delivery. People frequently mention the excellent service, noting the personalized approach and the perfect fit of custom-made straps. However, some customers also noted issues with sizing, where despite providing specific details, the bands did not fit. In some instances, customers encountered difficulties with product removal after installation.

What people talk about most

Product

People report positive experiences with product, praising the high quality and craftsmanship of the watch... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the customer service... See more

Service

Consumers find service to be positive, with many describing it as excellent, top-notch, and brilliant.... See more

Based on these reviews

Rated 5 out of 5 stars

My OEM strap wore out on my Tudor Bronze and I had a hard time finding a new one. It is not a common size. Dr. Watchstrap was able to custom make new straps almost identical to the original. They were... See more

Rated 5 out of 5 stars

I absolutely love my watch strap! Beautiful done, high quality materials and superb customer service. It arrived pretty quickly once we went over the details and agreed on the correct sizing and l... See more

Rated 5 out of 5 stars

Great service. Couldn't find a replacement strap for an older Baume et Mercier watch. These guys had me send in the specifications and created an almost identical match to the original. Was a little c... See more

Rated 5 out of 5 stars

Just received my new watch strap for a Jaeger LeCoultre Reverso Squadra. Beautiful strap well made. Dr Watch Strap couldn’t have been more helpful good communication and every detail sorted to make su... See more


Company details

  1. Watch Manufacturer
  2. Leather Goods Manufacturer

Written by the company

Buy custom handmade replacement leather watch bands & straps for Audemars Piguet, Blancpain, Breguet, Bvlgari, Breitling, Cartier, Chopard, Corum, Franck Muller, Glashutte, Graham, Hamilton, Hermes, Hublot, IWC, Jaeger LeCoultre, Omega, Oris, Panerai, Patek Philippe, Piaget, Rado, Richard Mille , Rolex, Tudor, Ulysse Nardin, Vacheron Constantin, Zenith and more. Customized high-end leather straps.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

DON'T DO IT!!!!!!!

Firstly, I sent the measurements as requested. Should you really have to do that if you are ordering a standard sized strap? I thought that the size for the Cartier Tank watch was known when you select the watch size from their list.
Secondly, I had to send them photos of my original Cartier watch band next to a ruler so that they would accept the measurements that I sent them because they refused to believe me.
Thirdly, after all of this hassle I requested to cancel the order which they wouldn't do.
Fourthly, after 30 days of our last communication, still no watch band or any indication that the order had been shipped from China.
So....Here I am 40 days after the initial order and still no watch band because the factory 'forgot about the order'.
I so don't want this but they won't let me cancel the order.

May 16, 2025
Unprompted review
Drwatchstrap logo

Reply from Drwatchstrap

Hi,there.
Sorry to hear that,but we just want to make sure the strap is well fit,because there are many different sizes for the Tank watch,that is the reason why we keep to confirming the size with you.
Once we confirm the information with you, we can make the strap for you inmeedaitely.
So sorry for the inconvenience,but I wonder what is your order number?

Rated 5 out of 5 stars

Very Satisfied Customer…

I have purchased a number of straps from Drwatchstrap and have always been very pleased. They have a strap made to resemble a Jaquet Droz model that is black alligator with no stitching that I really like. Also, it's easy to customize with no stitching and as to length.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered an alligator strap for a new…

I ordered an alligator strap for a new rolex. The Dr. W team was responsive to my detailed inquiries and the finished product was easy to install and has been excellent / no problems since... at a fraction of the cost of other customer watch band providers.

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Grand Seiko Replacement Strap

This watch strap is a worthwhile upgrade. The material feels comfortable against my skin, and it genuinely enhances the look of my watch – a subtle but noticeable improvement. Fitting it was a breeze, no fuss at all. It feels well-made and durable; I'm confident it will hold up nicely. A great value for the price and a solid choice if you're looking to refresh your timepiece.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Customized double tour strap Hermès style

I had ordered a double tour strap like the Hermès ones for an other brand watch. I included the exact measurements and the strap was quickly made customized for me. Although not the cheapest, for me the price/quality is very good and shipment was fast. Because of the odd size I ordered there were quite a few mails from them to reassure that I ordered the right thing, but in the end everything was fine and fitting. Delivered with everything I needed to attach to my watch. Definitely a recommendation. Thank you

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and customer service

I recently ordered two watch straps for a Cartier watch. Despite providing all specific details of the model number and size the bands do not fit. The watch has a quick disconnect for easy interchanging bracelets, The shipment was delayed according to the representative due to the custom component necessary to achieve this. On installation the band was unable to be removed and a watchmaker couldnt even remove it.

I notified the company with no response. The quality is very poor and the cost was over $500.00 for both bands.
Im very unhappy with this company

May 1, 2025
Unprompted review
Drwatchstrap logo

Reply from Drwatchstrap

Hi,Daniel
Sorry for the late reply since we don't work on weekends.
We have also reply you via email.
If the straps can't work,you can send the straps back to us and we will refund you.But every strap we made for this watch has been tested before we shipped it out and can be matched without any problems.
So we ask for videos to check the problem.
Sometimes it is just the customer doesn't know how to install or take off the strap.
At first you said one side doesn't work ,then you said all of the staps can't work.But you never send us the video or picture.
Could you please send us the video?

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Rated 5 out of 5 stars

I recently ordered an alligator skin…

I recently ordered an alligator skin watch strap from Dr. Watchstrap for my Bulgari watch, and I couldn’t be more impressed. The craftsmanship is absolutely top-notch—the leather is beautiful, the stitching is flawless, and it fits the watch perfectly.

Not only did the strap elevate the entire look of my watch, but the quality and comfort are just outstanding. It feels like a true luxury upgrade that complements the elegance of the Bulgari design.

The ordering process was smooth, and the customer service was professional and responsive from start to finish. If you’re looking for a high-quality, handcrafted strap that really brings out the best in your timepiece, I highly recommend Dr. Watchstrap.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased a number of straps…

I have purchased a number of straps from DR watch straps.They are very high quality and the fit has been perfect.DR is my go to place for watch straps very pleased to have found them.
Best Doug

April 3, 2025
Unprompted review
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Rated 2 out of 5 stars

I ordered a canvas watch strap which…

I ordered a canvas watch strap which was vegan friendly and after 9 months the strap has cracked and I was told it's wear and tear. I would like to extend my disappointment to drwatchstrap as normal 12 months warranty applies to all products.
The company wanted me place another I order, I will not be using the company again.

July 22, 2024
Unprompted review
Drwatchstrap logo

Reply from Drwatchstrap

Hi,Girish.You spent a total of $79.95 in July 24 to get the canvas strap. You were very satisfied with the strap at that time.The strap started to wear out a little after 10 months of use. This is normal wear and tear. If you need it, we can offer you a discount price to buy a new strap. Please contact us for further information.

Rated 5 out of 5 stars

Great selection and choice

Great selection and choice - ordered with some hesitance, but the watch strap is excellent, it looks good, quality is good and the whole service around it was easy, friendly and trustworthy. Will certainly order the next one here again.

December 2, 2024
Unprompted review
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Rated 5 out of 5 stars

I have a Ulysse Nardin strap with a…

I have a Ulysse Nardin strap with a weird curved wood peice that fits into a groove in my watch. The first strap that I ordered was the incorrect fit to the watch. They requested I send one of my straps back to them so they can match it exactly. I was a bit skeptical as I am in the USA and they are in china. I am happy to say I just received my new band and the old band back and its an absolute perfect match. I cant thank them enough!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Affordable price, great quality, and excellent service!
I ordered a leather strap replacement for my Cartier watch. The quality was really good. They custom made the strap based on the watch, so it fit perfectly on the watch.
I especially like the customer service, very attentive, approachable, and detail oriented.

Definitely will recommend

January 17, 2025
Unprompted review

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