Drwatchstrap Reviews 423

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the high-quality materials and craftsmanship that often exceed expectations. Many consumers also commend the staff and customer service for their professionalism, attentiveness, and helpful communication throughout the entire process, from initial inquiries to custom requests and delivery. People frequently mention the excellent service, noting the personalized approach and the perfect fit of custom-made straps. However, some customers also noted issues with sizing, where despite providing specific details, the bands did not fit. In some instances, customers encountered difficulties with product removal after installation.

What people talk about most

Product

People report positive experiences with product, praising the high quality and craftsmanship of the watch... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the customer service... See more

Service

Consumers find service to be positive, with many describing it as excellent, top-notch, and brilliant.... See more

Based on these reviews

Rated 5 out of 5 stars

My OEM strap wore out on my Tudor Bronze and I had a hard time finding a new one. It is not a common size. Dr. Watchstrap was able to custom make new straps almost identical to the original. They were... See more

Rated 5 out of 5 stars

I absolutely love my watch strap! Beautiful done, high quality materials and superb customer service. It arrived pretty quickly once we went over the details and agreed on the correct sizing and l... See more

Rated 5 out of 5 stars

Great service. Couldn't find a replacement strap for an older Baume et Mercier watch. These guys had me send in the specifications and created an almost identical match to the original. Was a little c... See more

Rated 5 out of 5 stars

Just received my new watch strap for a Jaeger LeCoultre Reverso Squadra. Beautiful strap well made. Dr Watch Strap couldn’t have been more helpful good communication and every detail sorted to make su... See more


Company details

  1. Watch Manufacturer
  2. Leather Goods Manufacturer

Written by the company

Buy custom handmade replacement leather watch bands & straps for Audemars Piguet, Blancpain, Breguet, Bvlgari, Breitling, Cartier, Chopard, Corum, Franck Muller, Glashutte, Graham, Hamilton, Hermes, Hublot, IWC, Jaeger LeCoultre, Omega, Oris, Panerai, Patek Philippe, Piaget, Rado, Richard Mille , Rolex, Tudor, Ulysse Nardin, Vacheron Constantin, Zenith and more. Customized high-end leather straps.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Quality

This company took the time to make sure they had all of the information needed to fashion a quality product at a reasonable price point. I chose a leather replacement band for a Tudor. The leather is of high quality, the stitch work is excellent, the strap fit perfectly and they provided all of tools and pins needed for the replacement process. Would buy from them again 10 out of 10.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I’ve ordered two straps over time. Very high quality products and excellent service.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

The watch strap was delivered on time…

The watch strap was delivered on time and exactly as ordered. Excellent service from start to finish. The quality of the strap is first class and it fits my Cartier watch perfectly.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

WARNING ⚠️ SCAM SELLER DO NOT BUY

Do not buy from these scam merchants, ordered & paid but after 1 month still no straps or email replies! States 1 to 2 weeks for delivery but its just a scam, this is why everyone slates made in China. Its scammers like this that gives us a bad name...

February 24, 2025
Unprompted review
Drwatchstrap logo

Reply from Drwatchstrap

Hi,Sir
We are genuinely sorry to hear about your experience, and we completely understand your frustration.
But could you please tell me your order number?I can't find your order.
We want to ensure this is addressed quickly and that you are fully satisfied with our service.

Please feel free to reach out to our customer support team directly at email/whatsapp so we can resolve this as quickly as possible.

We sincerely apologize again for the inconvenience and appreciate your patience.

Advertisement
Rated 5 out of 5 stars

I have purchased several straps from…

I have purchased several straps from Drwatchstrap and have been happy with them all. They take the time to ensure proper lug and buckle width. Communication is very thorough through the entire process.
Considering they are made to order, they are manufactured in a timely manner. Shipping is fast considering the distance.
Highly recommend Drwatchstrap.

February 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful strap for my watch

Ordered a beautiful strap for my watch. Easy communication and Summer was very friendly in the response. Second strap i ordered and it won't be the last.

Edwin

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

I just bought a double band for my…

I just bought a double band for my Hermes Cape cod watch and really love the quality. Customer service is great and Summer was very helpful as well.
It came very fast in a nice box with tools to replace.
Thank you!

December 26, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was in the market for a replacement…

I was in the market for a replacement watch strap for one of my watches.
I did not want to pay the exorbitant prices by going directly to the watch manufacturer.
I did quite a bit of research and decided to use the services of Drwatchstrap.
What appealed to me at first was that each watch strap they sold was custom made for the client. The pricing was also reasonable and fair.
Well the whole experience has been first class. The support staff were consistently hands on and treated me as a valuable client despite not having a buying history with the company.
The watch strap arrived in a timely manner. The quality of the materials used as well as the very obvious skills needed to produce this level of watch strap was very apparent.
I have a few watches and I have now found my go to company for watch strap replacements.
I cannot emphasize enough how much of a great buying experience this has been and recommend you give Drwatchstrap the opportunity. You will not be disappointed.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

High quality Velcro strap

I ordered the customized Velcro strap for my RM016, it is a very high quality strap, fits perfectly and wear comfortably! The customer service is great, they reply WhatsApp messages very quick. Highly recommend

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Master of watch straps

I couldn't find a replacement watch strap in my home country as the brand no longer retailed here. When I went online to search and saw the review for drwatchstrap, I decided to give it a try and am 200% satisfied! My watch strap was so complicated with metal connectors but Summer and team were so knowledgeable, asking me to take specific measurements and even send them pictures so they can confirm I didn't get it wrong. Even though the strap wasn't a perfect fit the first time, they were willing to make adjustments and resend back. I'm grateful they were so flexible and willing to help else I'd be stuck with a useless strapless watch. Very responsive team who really cares for their customers.

December 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. The staff was responsive over email, and when in doubt, they provided amazing detailed instructions with pictures on how to measure to ensure proper size, as the watch straps are made to order. The instruction video was also precise on how to replace the strap. The tools that were included made the switch smooth and easy.

September 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look