Dryyve Reviews 

This company is a complete scam! They refuse to return the deposit and, despite having purchased full insurance and unlimited mileage, they charged me an additional fee immediately after I returned the car!

They also claim that they need to pay a traffic fine on my behalf, but when I asked them to provide proof of the fine, they simply ignored my messages.

Stay away from this company in Bergamo! I strongly advise against renting a car from them..

We rented a car in Palermo (Rental agreement RNT-14814) and were forced to purchase their highest, most expensive full-coverage insurance at the counter. When we returned the vehicle on time and without any damage, the staff confirmed everything was fine and mentioned no issues regarding the deposit.
To our surprise, they later withheld €320 from our deposit without any prior notice, explanation, or detailed invoice. The return report only vaguely noted "Cleaning" for normal, standard use over six days—no photos, no itemized breakdown, and no proof of actual costs.
Customer support has provided zero justification for this abusive charge. We have already initiated a chargeback with our bank and reported their practices to the European Consumer Centre (ECC-Net).
Completely dishonest practices and zero transparency. Avoid renting with Dryyve Italia.

When I rented a car at Salzburg airport everything it was great but I had to pay a deposit €199 for potential fines while driving in Austria. Which was refunded after a couple of months it's not a big deal I just want to mention this.

Dryyve car rent in Cagliari airport- scammers, awful experience, terrible customer service- they wanted to force me to buy extra insurance for 360 EUR although we have had paid before online.
In the end we lost 200 eur for car rental- no car and destroyed first vacation day! Avoid them !!!

Very good service, allowed me to return the car at 21:00 when my original return time was 17:00

Amazing! We were stuck without a car because the other company didn’t accept my license at the last minute and this company saved us!!!

SCAM! You will never get your deposit back.

esperienza pessima. non ho voluto spendere 450€ di assicurazione conoscendo il mio modo attento di guidare. Alla consegna della macchina e alla riconsegna nessuna constatazione congiunta dello stato della vettura. terminato il noleggio mi chiedono 700€ per danni alle ruote (ho guidato solo su superstrade e poi garage). Poi da una specie di scatola nera fotografano lievi sforamenti di velocità e mi addebitano altri 500€ per presunte multe ipotetiche e fermo amministrativo. totale 1589€ di addebito senza che io abbia rovinato nemmeno un tappino della ruota. esperienza pessima. ora inizia la battaglia legale perche purtroppo loro hanno in mano 1400€ di cauzione bloccato dalla mia carta di credito.

A terrible experience. I chose not to spend €450 on insurance, knowing I am a careful driver. There was no joint inspection of the vehicle's condition at either pickup or drop-off. After the rental ended, they demanded €700 for wheel damage (even though I had driven only on expressways and parked in a garage). Then, using data from a sort of "black box," they identified minor instances of speeding and charged me another €500 for hypothetical fines and administrative vehicle impoundment fees. The total charge came to €1,589, even though I hadn't damaged so much as a single valve cap. A terrible experience. Now a legal battle begins, because unfortunately, they are holding €1,400 of my security deposit, which has been blocked on my credit card.

Terrible experience.
08-Aug, my transit flight from middle east to Vienna was delayed for 3 hours. We booked a 9 seaters in this company Dryyve and the payment had already full paid. When we arrived to the airport, we were told that our booking was cancelled and the car was given to others. With no other choice, we, a group of 6 with 6 luggages was forced to accept a small 6 seaters, ending up passagers had to holding a 20 kg luggages on their legs for a 2 weeks road trip. And the money differences between 9 and 6 seaters were not returned. Please everyone avoid this company

Still waiting response of my claim
Milan rental office really bad with Carlo behaviour very horrible

Very disappointed

They will literally suck you dry for months with hidden fees. Beware.

Dryyve/Wheego/Austrauto GmbH: same company, best to avoid

Positives: Car as described, front desk person was nice
But then: hidden and/or fine print costs came as surprise as they were not presented at the time of online booking.

First they tried to charge almost $2000 deposit for the car (online booking said $250) and $200 deposit for possible traffic fines (six months holding period).

Car deposit was released after car was delivered, no problems there.

Charged extra $100 because there was little bit of dirt on floor mats (wet condition outdoors, never happened on any other car rental companies). Noticed this billing only when checking my credit card actions. There were no messaging from them saying they would charge extra. At the desk there was fine print about cleaning fee if not exactly same condition as when picked up. Fine, let it be. It would be nice to know this at the time of booking.

It is now well over 6 months and traffic fines deposit of $200 is still not returned. No answers to emails. No phone number to contact. If Online Booking firm won't get answers this case will be going forward to EU Consumer Protection Center.

Update: Got the deposit back six and half months later but no communication from Dryyve. Therefore added one star. With better communication there would be better review.

DRYYVE issued me an Invoice wuth a minor scratch + admin fee for € 200 with 2 photos. No damage report This came out of blue for us as we drove very little and only on tarmac roads . Up to the point of this invoice we were under impression to rent from WHEEGO

In addition I have no Check In or Check out report, and no damage report so the insurance company is refusing to process this.

DRYYVE has not replied to any of my emails and I have no other form of contact.

very disappointing, frustrating experience
DO NOT BE LURED BY THEIR LOW PRICE - they will get their money by another way

Amazing car, brand new. Amazing customer service by Veronica, easy to find and punctual shuttle.
However, you guys must amend the paperwork that says you are open around the clock as infact you close at 22:00
I could have missed on the good experience.
I would definitely use again

This company is absolutely to avoid - they use internal hidden GPS trackers to check your driving speed and if they think you drive to fast they fine you - even if there is no police fine at all. And they charge you more than 400 Euro for that.
Besides their cars are becoming very bad and dysfunctional. My last one had several issues and they don't even bother to apologize or offer some refund or compensation - it is really bad - they once were a good rental company but things have changed a lot in the last 12 month unfortunately - As a customer of many years, I am not going to use them anymore in the future.

Avoid this company ....there are many hidden charges....which they take after the rental period from your security deposit...they don't explain these or reply to emails.

People are always friendly at the desk! Easy processes lead to quick pick up and return

NEVER, EVER RENT FROM SICILY BY CAR / DRYYVE / AUSTRAUTO AT VIENNA AIRPORT!

Do not allow yourself to be deceived by the slightly cheaper advertised price. Whatever you think you are saving at the beginning could turn into a shocking bill afterwards.

I rented under the Sicily by Car/Dryyve operation at Vienna Airport, but the invoice was later issued by AUSTRAUTO GmbH. After the rental, I received an unbelievable invoice for €1,101.80!

This included:

€693 described as a “Traffic Fines Deposit”
€199 for an alleged “Breach of contract”
Various other charges for “SMART”, cross-border travel and motorway cover

The most outrageous point is that the €693 is described on their own invoice as a DEPOSIT—not an actual fine. I was not supplied with an official police fine, an authority reference number or proper independent evidence, yet the invoice shows the full €1,101.80 as paid and the balance as zero.

They supplied selected screenshots from their own GPS tracking system showing alleged speed readings. These screenshots are not official police speeding tickets. They do not properly establish how long each reading lasted, whether the GPS was accurate, the actual legal speed limit at every location or whether any Austrian authority recorded an offence.

Nevertheless, they appear to have used these selected GPS readings to impose a private €199 contractual charge, while also retaining or charging an enormous €693 “traffic fines deposit”.

My warning could not be stronger:

NEVER, EVER RENT FROM SICILY BY CAR, DRYYVE OR AUSTRAUTO AT VIENNA AIRPORT.

Do not let a slightly cheaper headline price persuade you. Pay a little more and use a reputable, transparent rental company. What appears cheaper when you book can become far more expensive afterwards through deposits, unexpected contractual penalties and unclear additional charges.

The names involved also make the situation unnecessarily confusing: the rental is associated with Sicily by Car/Dryyve, while the invoice comes from AUSTRAUTO GmbH. Customers should know clearly who they are contracting with and who may charge their card.

I have formally disputed the full €1,101.80 and demanded the original contract, applicable cost table, complete raw GPS records, proper evidence for every charge and the immediate return of the €693 deposit unless they can produce a genuine official fine.

This has caused enormous stress and is easily one of the worst car-rental experiences I have ever had.

STAY AWAY. A slightly cheaper rental price is simply not worth the risk of receiving a four-figure invoice afterwards.

I strongly recommend that customers think twice before renting from this company. My experience was extremely disappointing and, in several respects, felt misleading
First of all, I booked a specific vehicle, but when I arrived to collect the car, I was not given the vehicle I had actually booked. Instead, I was given a different vehicle. This was not what I expected when making the reservation, and I believe customers should be clearly informed and offered a reasonable alternative when the booked vehicle is unavailable.
The next major issue was the lack of transparency regarding additional charges. I was not clearly informed beforehand that I could be charged separately for alleged speeding or what they considered “improper use” of the vehicle. If these conditions exist, they should be clearly explained before the customer accepts the vehicle.
The insurance situation was also extremely confusing. I had already paid for insurance when making my reservation, but when I collected the vehicle, the rental company also charged/required additional insurance or protection directly. The distinction between the two was not explained clearly enough, leaving me with the impression that I was effectively paying for insurance twice.
Furthermore, the company retained approximately 250€ as a security amount for alleged improper use of the vehicle and told me that this money could only be returned after approximately six months, provided that no speeding ticket or related claim was received.
In my case, the alleged speeding issue was also very questionable. The vehicle’s permitted speed was around 150 km/h, and I was accused of improper use because the vehicle had reportedly reached around 160 km/h. If the company has a strict policy regarding this, it should be clearly communicated to customers before they take possession of the vehicle.
I understand that rental companies need rules and may charge customers for legitimate violations. My concern is the lack of transparency, the unexpected charges, the unclear insurance arrangements, and the fact that I did not receive the vehicle I originally booked.
Taken together, the entire experience felt unnecessarily complicated and misleading.
I personally would not rent from this company again. I strongly recommend customers carefully check the exact vehicle, insurance coverage, deposit conditions, speeding policies, and every possible additional charge before accepting the car.
Very disappointing experience. I cannot recommend this rental company.

★☆☆☆☆ Disappointing and Unfair Additional Charges

I recently rented a car from Dryyve during a trip to Sardinia. The rental process itself was straightforward, and I returned the car in good condition with no issues reported at the time.

However, after returning home, I was surprised to discover that Dryyve had charged an additional €280 to my credit card because I had taken the car on the ferry from Portovesme to Carloforte.

I immediately contacted the company and asked them to show me where this restriction or charge was clearly stated in the rental agreement and terms and conditions. Unfortunately, I have not received a satisfactory response, nor have they provided any evidence that I was properly informed of this fee when collecting the vehicle.

Charging customers such a significant amount without clear and transparent communication is unacceptable. As a result, I have now asked my bank to investigate the transaction and attempt to recover the money.

Based on my experience, I would advise anyone renting from Dryyve to carefully check all terms and conditions and obtain written confirmation regarding ferry travel before booking. Transparency and fair treatment of customers appear to be lacking.

Would not rent from this company again.