Dryyve Reviews 

I would not rent from Dryyve/Wheego again. I booked a station wagon, but at pickup the booked category was not provided. I ended up paying about €343 for additional insurance to get a suitable car. The counter staff were not friendly and I felt much more effort was put into selling extras than providing what I had booked.
The transfer from the airport was also too small for us and our luggage, so we had to squeeze in with luggage on our laps.
Finally, they charged a €199 traffic-fine deposit, supposedly refundable after 6 months. After more than 7 months I still had to chase them to get it back. The refund was eventually received.
The car itself was fine, but based on the overall experience I would not use this company again. Check every charge carefully and keep all your documents.

Rented a Citroen C5 Aircross from Dryyve / AUSTRAUTO GmbH at Vienna Airport, 10-11 September 2026. Booked through Booking.com. I returned the car early, at 17:16 against an agreed 18:00.

At pick-up I paid EUR 130.81 and bought their Super Collision Damage Waiver for EUR 98.34. The "Vehicle Condition" section of the rental agreement I signed was left entirely blank - no condition report, no photographs, no check-in mileage. Nothing recording the state of the car at handover or at return.

I was then sent an invoice for EUR 1,081.93. It contains:

1. Three separate damage excesses (EUR 199 + EUR 100 + EUR 453.12) for damage which their own DAT repair estimate places entirely on one corner of the vehicle - a single incident billed as three deductibles.

2. A EUR 199 "breach of contract fee for unlawful usage", with no explanation of what I am alleged to have done and no evidence supplied.

3. A EUR 453.12 charge for one wheel, while their own repair estimate lists zero parts cost for that wheel.

Their damage assessment report contains no date of accident, no claim number and no inspection date, and states "PHOTO NO.: 0".

My card was pre-authorised for EUR 560. EUR 430.81 has already been taken and a further EUR 651.12 is being demanded.

My signed contract states that charges are authorised only for amounts set out in a "Cost Table" provided before signing. I was never given one, and it is published nowhere on their website.

I have written to them requesting all supporting documentation and am awaiting a reply. I have also filed a formal complaint through Booking.com.

Advice to anyone renting here: film the car in full at pick-up and at return, and do not drive away without a signed vehicle condition report.

Unexpected charges whereby Dryvve wanted to charge us per km driven over a certain limit which barely got us to our villa and back! They were also the only company within Catania airport that we spoke to who were adamant we needed an International Drivers Permit. We used to have one but had not renewed it due to never being asked for it. Dryvee were going to charge us upwards of 350 euros per driver for not having an IDP! Would not recommend at all - luckily someone at another company came to our aid.

My advice is don’t use third party insurance, in the end you will have a normal and good experience using the Dryyve insurance on arrival. The staff are respectful and efficient.

Get extra fee 3 times without say or send any mail about it. 1000 euro + the original rant. In three times.
Just a scam company and neither they responded to our mails and neither booking. Just shame. Poor service. Don’t come near them.

We rented a car in Austria airport. Everything was kind of okay, there was "small problems" problems all the way. Long waiting time for to get the car, we didn't get to know if there was payed for vignette(for toll roads). Then there was damage on the car, which we didn't get to know and it was not standing on papers and it was to late to ask them. Luckily, when we should return, we got to know, that it was registred. And when we should park the car the places with time limit, vi couldn't, because of there was not park-watch in the car.

All that is ok, would give a 3-4 stars if the morning after returning the car I didn't get an invoice mail, that I have to pay 400 euro, because the cars telematic system recorded my speed and it was 162, 164, which is braking the signed contract. But on that recorded data I can se that it is not from my car. A total kilometer is deferent and I never been on that road. I don't know if it's a mistake or they're trying to scam me. But I am trying now 6 day to contact them by any way. No response......

Don't use Dryyve

rented a Fiat Scudo from Dryyve at Vienna Airport from 04/09/2026 to 05/09/2026.
After returning the vehicle, I received a charge for minor damage. I strongly dispute this charge because the documentation provided by Dryyve does not clearly demonstrate that the alleged damage was caused during my rental period.
What concerns me most is that their own Check-in Protocol records a dent on the left rear door with a previous date of 16/07/2026, several weeks before my rental. The same protocol also mentions an “Underbody Damage” at check-in, but the photographs provided do not clearly show identifiable new damage or establish that it occurred during my rental.
I also purchased the full insurance/protection package for the rental.
I contacted Dryyve and asked them to review the documentation and provide clear evidence that the damage was caused during my rental. I believe customers should not be charged for damage unless there is clear evidence that they are responsible for it.

My advice to anyone renting from Dryyve: take detailed photos and videos of the entire vehicle before driving away, including the underside and areas that may not be immediately visible, and keep all condition reports and rental documents.

I am sharing my experience so that other customers can pay particular attention to the vehicle inspection and damage documentation before accepting the car.

AVOID. Credit charged for various extra items months after rental finished. Charged for scratch that was already on car which was never flagged on return. Charged for cross border travel even avoid paying this when collecting car. Charged for cleaning car which is a first for any rental company. BEWARE.

be aware that they will try all the tricks to get extra payments, fuel tank 6/8 full, SCDW is not full insurance and they still block funds from card, rates are double than what the carjet site stated. Mileage is never unlimited and charge per extra Km is not what stated but add 22% VAT making it exorbitant. stay away

I rented a car in Salzburg last winter. The company charged EUR 200 as a deposit for traffic fines. They are supposed to return the deposit after 6 months! Which is long enough. But no money is being returned and they do not respond to emails.

I rented a car from Dryyve at Milan Bergamo Airport on June 24th and paid a deposit of €396. To this day, my deposit has not been refunded.
When I called the Bergamo office, they told me to send an email to the customer service. I have sent 5 emails so far and have received zero response. This is completely unacceptable behavior and a terrible customer experience.
Avoid this company at all costs. I am still waiting for my money back!

Very disappointing experience – €428.60 charged without documentation

I rented a car through DoYouItaly in Milan from 21 to 24 August 2026. The rental company was DRYYVE Italy – Wheego.

When I returned the car, the staff pointed out a very small chip in the front windshield, approximately the size of a pinhead. I accepted that there might be a charge related to the damage, especially as I had purchased additional insurance.

However, on 25 August, €428.60 was charged to my credit card, and this is where the real problem started.

Despite repeated requests, I have still not received any Damage Report, photographs of the damage, repair invoice/estimate or detailed explanation of how €428.60 was calculated.

I contacted D RYYVE by email, WhatsApp and telephone. Each time I was redirected to another contact channel. I followed their instructions, but received no documentation and no meaningful response.

I also contacted DoYouItaly and submitted a formal complaint. DoYouItaly confirmed that the Rental Company’s Damage Report is required to submit my insurance claim. However, D RYYVE has not provided this document, leaving me unable to complete my insurance claim.

What is particularly frustrating is that the money was taken from my card immediately, but obtaining the documents supporting the charge seems impossible.

My complaint is still unresolved. I would strongly recommend that D RYYVE improve its communication with customers and, above all, provide proper documentation when charging significant amounts for vehicle damage.

I hope this matter will still be resolved, but based on my experience so far, I cannot recommend D RYYVE.

If I could rate these minus I would.

I have used rental companies all over Europe (and beyond) and never been treated this way.

I booked to hire a car from Milan Airport. I should have known they were dodgy when they took me to a rental place far beyond the airport grounds (a 10-minute drive) in a small village. They seemed shady from the start but it was late and I just wanted to get to the hotel.

On the return, they tried to say I'd gone over the mileage but I could prove I had only driven to the hotel for an event and then driven the car back to the airport. They claimed that I caused damage to the car, which I didn't, and got aggressive with me. The female customer service agent was one of the most unpleasant people I've ever had to deal with, bullying me, practically spitting in my face and basically they forced me into paying for things that weren't my fault.

Do not hire from them, it was a dreadful experience. They're criminals.

Dryyve keeps deposit in case of speed tickets etc. My deposit was (is still) 600 € and after 6.5 months I still haven’t got the money back. Do not bother to email them… no reply.

I rented a car in Torino Airport, they made me sign the contract before seeing the vehicle, with no photos of damage.
The guy that delivered the car was smoking and made a damage in the door of the car. At the end they made me pay about 700€ for that almost invisible damage that is difficult to spot both on the videos and photos that I made and also they have made and inspite all the cigarette buts that are seen on the videos He claims not to have smoke by the car. This reaction makes me think that this might be a scheme to charge tired drivers that arrive to the airport and earn extra fees. I have made several claims and decided to go to EEC Consumer Support.

Summary: If you want to pick up a rental car for which you have a prepaid voucher including full insurance coverage, stay away from Dryyve!

Here is our experience:
We arrived at Palermo Airport on the Italian island Sicily in time and called Dryyve to request their shuttle bus. This worked fine. After a 10-minutes ride covering the nine kilometres to their office, we arrived there.
Besides the shuttle bus driver, there were four employees in the office. We had their full attention, as we were their only customers - and remained so for the next two hours. We presented our voucher, the driving licence, the credit card and passport, all
in the name of the primary driver of the reserved car.
We have rented quite a number of cars over the past few decades on five different continents, but Dryyve gave us a completely new experience.

The problem started as follows: Dryyve claimed that my first name did not appear in THEIR computer system! Instead, the system contained only two academic titles, which also appear on my Unicredit Bank Austria credit card and on the voucher. We suggested simply entering my three-letter first name into their computer and, if necessary, deleting anything else that might been entered in the corresponding field. That should not have been particularly difficult.

Instead, this triggered a lengthy discussion. Fortunately, my wife is fluent in Italian, so there was no possibility of pretending that they didn't understand our English. They gave us vague and contradictory explanations, blamed to booking agent,
and claimed that the first-name field in THEIR computer system could only be changed by the booking agent. We called the agent in Munich, Germany. He spoke to the employees in Dryyve's office, sent them an additional email, and tried everything he could to resolve the issue - all without any effect. Of course, Dryyve then offered to set up a new rental contract for three times the original price. No thanks!

We insisted to be brought back to the airport.
Meanwhile, our friends checked train and bus connections and arranged another rental car. As a last resort, our friends offered to pick us up from the airport.

Once again: Stay away from Dryyve if you really need a rental car.

I would like to put -100 stars!!!
Absolutely terrible experience. I would strongly advise everyone to avoid this car rental company.

I returned the car on January 26, 2026, and since then I have been waiting for my deposit to be refunded. We are now in September, and I still have not received my money back.

What makes the situation even worse is the complete lack of communication. I have called several times and sent multiple emails, but nobody provides a proper answer or takes responsibility for resolving the issue. Being ignored for months after a company has taken your deposit is simply unacceptable.

Keeping a customer’s money for more than seven months without a clear explanation or refund is extremely unprofessional and raises serious concerns about the way this company treats its customers.

I have rented cars in many different countries and have never experienced anything like this before. Returning the car was apparently easy — getting my own money back has become impossible.

I am extremely disappointed and frustrated. I would never rent from this company again and strongly recommend that anyone considering booking with them think twice. Be very careful when leaving a deposit with this company, because you may end up spending months chasing your own money and being completely ignored.

One of the worst customer service experiences I have ever had.

SCANDAL!! I booked a car for 24 hours for 28 euros, but with hidden costs, it ended up costing an additional 175 euros.blääääääää

I have had my credit card charged an unexpected additional charge a month after we used dryyve in Austria (Salzburg Airport). I have emailed them 3 times to request an explanation for what these additional charges are for, and received no response. I have now opened a dispute claim against dryyve with my credit card company. Avoid them at all costs and go with a 'reputable' car hire company, or at least one that provides some basic level of customer service.
The fact that they don't even respond to negative reviews to defend their actions highlights the level of contempt they hold for their customers.
Avoid, avoid, avoid, unless you enjoy being hit with additional stealth charges, weeks after the rental period has ended

Dryyve is withholding my Traffic Fine Deposit for over 6 months without explanation and ignoring all email communications regarding Reservation No. 5HJE4A,

Unacceptable customer service