I bought a brand-new DSC cricket bat…
I bought a brand-new DSC cricket bat which suffered a major structural handle fracture on its very first session.
I contacted customer support to claim statutory warranty. Overseas support passed me around, and their Australian distributor Laxman (Dom Ventas) reached out on WhatsApp only to state "there is no DSC Australia" and refused to honor the warranty or provide a replacement.
Neither party will take accountability or provide a written resolution for a defective product under Australian Consumer Law.
A formal dispute has been submitted to Consumer Affairs Victoria (Ref: C2026/08/001294). Extremely poor customer service and quality control—buyer beware.








