Dubai First Reviews 

Do not go with this credit card with any case, they will offer fake offers like 1000 joining bonus. After activate the credit card, they will not reachable and not responding to our call.
They are completely providing fake offers and customer care encouraging these fake activities, not supporting customer.

By far the worst customer service and worst credit card ever, scammers and thieves. They charged me annual fees when I wanted to cancel while the card is free , the lady who picked the call had the worst tone and language, they don’t even deserve 1 star

customer care team very bad, they are pushing to do converting outstanding .But they offer small interest rate and after getting statement there is big surprise- double interest charging. Dont believe their offer.
They will hide something important point to inform us while converting time, after they are charging more interest.
maximum convert through application, its better than customer care executives

One of the worst banking and credit card experiences I have ever had. I was promised by their sales agent that this credit card was completely free, and I have proof of that conversation. After signing up, I was shocked to find charges that completely contradicted what was promised.

Their customer service is equally disappointing. I raised multiple complaints, but nobody followed up or provided any meaningful resolution. What is even more frustrating is that they closed the complaint on their own and marked it as "customer satisfied" without ever resolving the issue or obtaining my confirmation.

The entire process felt misleading from start to finish. Promises made during sales were not honored, complaints were ignored, and accountability was nowhere to be found. Even when escalating the issue, I found no genuine effort from supervisors or management to address the problem.

I strongly regret choosing Dubai First and would not recommend this credit card to anyone. My experience was filled with broken promises, poor customer service, lack of transparency, and unresolved complaints. Think very carefully before signing up and make sure you get every promise in writing.

Staff (call center) members provide only half-truths or misleading information just to meet their targets and close the deal. They promise anything during the sales process, but once the deal is closed, they become completely unresponsive. Even after repeated calls and messages, there is no proper response or follow-up. Overall, a very disappointing and pathetic experience with the staff.

The worst bank ever.
They sent a representative full of lies and false promises. When I tried to call and file a complaint, no one ever responded or got back to me. They just kept charging Riba (interest) while calling it something else.
It’s a real shame that a bank with the name of Abu Dhabi behaves like this — terrible service, deception, and zero accountability.
Stay away from this bank.

Very dishonest customer complain team and fradulent marketing scams.
At the time of applying for the Dubai First Low Rate (ended 9250) Card, I was clearly informed over the phone that the annual fee on my existing main card (4427) would be waived if I proceeded with the Low Rate Card application. Based on this assurance provided by your sales representative, I agreed to apply for the Low Rate Card.

However, I have now noticed that the annual fee has still been charged to my main card ending with 4427.

I requested your customer service team to review the recorded sales/application call, as this waiver commitment was communicated during the conversation. However, I was informed that the complaints team is a separate department and no action could be taken from their side.

They do not deserve even 1 star. Fraud and with many hidden charges. I strongly recommend not to take. Plus their customer support is very poor and you cannot connect to them easily, wait wait and wait; if you're that lucky you'll get connect. And they're not same as FAB. FAB doesn't support you with Dubai First credit card, They'll simply ask you to call Dubai first credit card and also, Dubai First doesn't have a physical office. And their customer protection from fraud and support is very weak and poor you'll lose your money easily.

They sell the credit card by giving wrong information. Even with the genuine employee.

Their representative Mr Mohammad Shoib came to me and gave false information about his credit card.
• I have been charged membership fees on the 1st month despite being told the card is free for life.
• The promised 1,000 AED bonus has never been credited to my account.
• Card was sold as a promotional 5% cashback on ANY spending which came to know only in few specific spends.
• The salesperson who handled my application is no longer responding.

DO NOT get into any deal with them!

My experience with Dubai First Credit Card customer service has been very poor. Reaching their support team is extremely difficult, and when you finally connect, the responses are unhelpful and unprofessional. Issues are not resolved on time, and there is no proper follow-up.

Bad customer service experience.
I’ve been following up since 11 December regarding an incorrect AECB update, but there has been no response or resolution from customer service. Being told that the report “cannot be corrected” despite clear discrepancies is extremely disappointing.

Accurate credit reporting is critical, and this experience reflects poor service and accountability.

I used the Dubai First credit card, and I had a very bad experience with this bank's credit card. Compared to other banks, this is the worst. When you close the credit card, you don’t receive any email notifying you that your card ending with this number has been canceled. You will only receive a notification that the card has been blocked. Other banks send proper emails. I called customer care and emailed, but I didn't receive any proper response. I visited the bank, but there was nothing they could do; you can't see the Dubai First branding, only FAB. The officer at FAB is not knowledgeable about Dubai First. Very bad experience with Dubai First credit card. 👎👎

SUCH LIARS !!!!
the agent Ameer called me for a credit card with a travel voucher if I spend 10000 aed in 2 months, he chased me everyday to subscribe it and I spend the 10000 aed, and then NOTHING, NO VOUCHER and the customer care is telling me that I did not reach the requirement that I did not even know !!!!!
only bullshit !!!!

Giving wrong information to customer and they are not making the statement clear to customers. Very very very sad and poor service.
Please don’t go to this bank.

I took the cash back card from bank's direct staff. He send his ID also. He told the card is without annual fee. But in my first statement itself i saw the annual fee and when i call the bank, they told we don't have any card without annual fee. I told them to take action against this staff and let me know the action you taken. But they told we will take action, but we can't disclose it with you. Then how can I understand the action which they taken.
I recommend, anyone not to go for any cards from this bank.

It’s nearly a skimmers bank no trust , fake promises , no actions

Difficult to reach out

Namely Mr. Parit , Mr Rajeev Singh worst ever communication I had , cheating , lying

Was completely a bad story not

recommending anyone to go for

False information by Dubai First representative. Not a genuine organisation to deal with. Hefty charges and for the wrong reasons. I don't want to know why the UAE financial institutions have not taken any actions from them.

I have fully paid my balance before the due date and has long stop using my credit card with them. And all of a sudden got an interest charge when my following statement was billed. Whats so screwed up with their policy is that you will need to pay two full payments for you not to be charged an interest rate. How can you even wait for a second payment if you have settled your balance ahead of time??

A non trustworthy bank where you have to pay for their internal staff mistake. They will block your card and don’t allow you to use for a certain period of time and request you to pay all the outstanding before proceeded with the cancellation. After that they did not cancel and force you to pay for another year of annual fee (again without unlock the card) before cancellation. This is how they earn your money. Use it with care!