payit.ae Reviews 25

Worst experience ever. I dont recommend. To be safe, don't use the app just withdraw your money or else it float for more than 1 month like i did

I transfer to my other bank as payit/ratibi was my salary card. it floated for more than 1 month. everytime i call "its under investigation, another emails has been sent, we will check what happened, we don't have this in our hands". So many excuses because they never wanted to fix the issue. It not even a small amount. I have to work for that salary. Now another issue as occured. It say failed transaction but deducted to my account. Now i have to call again to have my money.

If I can rate it 0, I would. Poor customer service. Poor service. On top of that they don't have a physical office you can go to for complaints.

Dont fall for pay it. They are scammers. They will not give money back. Be carefuk

I GOT SCAMED BY PAY IT!!! I send 1550 aed to my family back home . Instead of deducting exact amount they deduct 3100 on my bank and it was on my bank statement.! But my family recve only 1550! Dont use this app

I had been having issues with payit customer service since February 16 2025. My money is on hold since then and I have been trying to get in contact with them. When ever I contact them they say by today evening or tomorrow. Last Wednesday when I called customer service, the lady was so rude to me and said, " if you are so dissatisfied then go and complain in Central Bank of UAE. No one stopping you." I still haven't received my money from them.

Very very bad service I wouldn't suggest payit or Fab
Because I apply physical card on 11 Feb 2026 but still not received
I call 4 times to costumer care and 3 times mails but still not received card fees already consumed give me my money back 26.25 aed😡
Guys don't try to use this waste money+time (I suggest Botim or dupay very good service)

We call the costumer hotline but its to difficult to talk the call center agent.
Because we didn’t open our pay it.

Multiple attempts to contact Payit FAB with no response so far.
Hoping this gets noticed and resolved soon.
#Payit #FABBank #SupportNeeded #UAE

The only good thing about payit is the debit card colors, nothing more, no phone service no email service no live service, even login in with my phone no says it doesn't exist, what a shame. I wonder how can still advertise about this product.
Better to spend this on your poor customer service, or the service that does no exist.

Very poor experience with Payit from FAB Bank.
Customer care is extremely unhelpful—no proper assistance, no clear communication, and no real effort to resolve issues. I contacted support multiple times and received no useful guidance or resolution. Overall, a very frustrating and disappointing experience. Would not recommend.

Very poor customer service experience with Payit. The support team is unresponsive and fails to provide proper solutions to problems. Issues remain unresolved for a long time, and there are no proper updates or clear communication regarding complaints. Overall, a disappointing service with a lack of professionalism and accountability.

Just Horrible!
I tried to top up my Payit wallet for the first time using the bank transfer option, the amount was deducted from my other bank but was never credited to my Payit wallet. I tried to contact the customer service many times, Horrible, rude responses is all i get. I tried to send many emails, 0 response.
money is still lost and untraceable.

Stay away from this "bank"

Payit application is the worst! Very poor and irresponsible customer service. They never respond properly. Don’t use this useless app ever!

Not trusteble 1 October I transfer money from my payit to in my personal saving account showing error and suddenly amount showing zero and also not transfer in my other account when I try to cal First Abu Dhabi bank also zero response I try to cal payit agent zero response I send email with my mobile number zero response I am getting angry now my fully amount missing payit not replying me.

The balance in my Payit account has disappeared from my account since last 15 days. I am trying to email but am not getting any respone This is a very crazy service. Customer service please contact me 0525615177

Very bad service and there is no response..from last 7-8 days is over By raising request on return of cheque untill now I have not received any calls back also upon that IAM trying to connect with the agent continuously no Call will be connected Just waste of call and money I really wants to discontinue service of pay it I agree this is my mistake that I have deposited cheque wrongly 🙏🥺

VERY VERY POOR CUSTOMER SERVICE. I HAVE BEEN WAITING FOR MORE THAN 40 MINUTES TO JUST TO TALK TO A REPRESENTATIVE.

Last monday i did transaction through payit wallet. But, they showing the transaction will be failed. Then, they hold my money and didn't give moneyback.. If i try to customer care. They are poor services. They are not attending calls.. They are not giving the customer's time value.. I faced same kind of issues last April.. Since april they hold my money. I have same kind of incidence 3 times.. I already send lot of mails related to those issues. But, their response is very cheap.. They are not responding to the customer's properly. If your are not giving my money. I will move on legally. I face worst experience ever.

If I could give a rate for a negative I will give them negative rate, I have sent a money however the transaction was failed, but still they deducted the money from my account and it says the money has been reflected even thought it’s not.. I’ve been sending multiple emails and follow up to get my money back, but until now I haven’t receive my money..

Very poor and bad customer service

Payit isn't competitive! Rates for remittance are always very low compared to lulu and botim