Dubarry of Ireland Reviews 401

Just so professional.
Everything arrived beautifully packaged and with care.
Very clearly Dubarry go the extra mile and their service and quality is worth every penny

A last minute gift - I called to check it was in stock, charming lady went to check the shelves in the warehouse and confirmed there was one left. I immediately ordered on the website but put in the wrong address - called Dubarry back and lady immediately intervened and changed the address on their system. Boots arrived the following day. Outstanding service that a lot of retailers could learn from. Thank you.

I was so stupid to recommend my hubbie to buy a bigger size outdoor boots (which I did and that was the right decision for me). Unfortunately they became too big after wearing them for a few weeks. Dubarry offered us to send some insoles and extra thick socks for free!
Thanks to Danielle from the customer service.

Men's Chelsea boots are great but my pair had some issues after 6 months. However Flory at the Sloan Square store had the issue resolved within a day. Great customer service.

Superb customer service. Prompt and personalised responses to emails. Quick and efficient delivery and returns service for a top quality item.
Highly recommended

I had lost a button off my Dubarry jacket. I made contact with the company and was sent, FOC two new buttons. Wonderful, efficient, personal customer service. Thank you.

Just the most wonderful customer service ever from Amber - thank you - you are fabulous. You went above and beyond to help me out to find replacement favourite boots, 🥾 am thrilled to bits! Have told my friends I’d ALWAYS recommend Dubarry

I really had great experience, the staff professional, and try to help me to choose the nice jacket , I will visit again

I have bought dubarry shoes for a number of years but I now find the quality is no longer there. My most recent pair pieces have fallen off the soles ,the lining has frayed and the black strip at the heel has worn away leaving bits of white showing.i can get the same kind of shoe on temu for 30 euro

Great customer service and wow - what boots!!! Expensive, sure, but so worth it and they will last for ages. Love this brand. 😍💚

Popped into their Edinburgh store and loved it. The place looks great, with a classy country vibe and really good quality gear. The staff were friendly and knew their stuff, which made the visit even better. Definitely worth a stop if you’re in the area.

I work for the RNLI and crew in Howth lifeboat station, when at sea on exercise' or no service' i wear my Dubarry boots all the time keeping my feet warm and dry at all time day or night.

Recently i contacted you about the souls wearing on my boots and you were very prompt with advice and were to get them repaired.

I spend a lot time at sea and would not hesitate in recommending your product. Thank you Dubarry great job.

Buyers should be aware that, at least on the Rest of World website, their returns policy forces you to return items at your own cost. Depending on your country this entails shipping fees of 20€ or more.

A few years ago, I received a pair of DuBarry Galway Ladies Country Boots as a birthday gift. Those boots were scrupulously cared for, and used only during the point-to-point season.

However, the soles have now split apart and, according to my local shoe repair service, cannot be mended. Dubarry are perfectly aware of this long-standing manufacturing fault; they can suggest a boot repairer directly linked to their products, but refuse either to pay for the repair or offer any kind of compensation.

Is this really acceptable for such an expensive item? Does anyone buy rugged country boots only to find that the soles rot due to a known manufacturing fault?

Updated to include the Dubarry response to my enquiry:

"All Dubarry products are purchased with a one year Warranty "

Is that warranty credible for a pair of boots costing almost £400? Clearly, these goods are not fit for purpose.

Save yourself from heartache and buy from a more honourable and trustworthy company.

Edited to respond to Dubarry reply: Of course you haven't received any photographs. In your email correspondence, you advised me not to bother with photographs; you told me it wouldn't make any difference. I paid £140 to have them repaired by the repair company you recommended and you didn't even offer to help with the cost! Dreadful attitude from a supposedly upmarket company.

Amazing customer service from the Cheltenham store, thank you so much for your help! The lovely lady I spoke with was helpful, knowledgable and lovely to deal with. Thank you!

Just about to throw three pairs of dubarry boots away! Husband and I have had them for some years but very lightly worn and all three pairs have disintegrating soles - no point in having fabulous leather uppers with man made soles that fall to pieces. No point in having them expensively repaired for it to happen again.

I ordered leather care kit with cleaner restorer and leather conditioner from Dubarry Australia. It seems to be a very old kit, the packaging box was very worn and looked old. The cleaner had completely separated into water and a thick gel. The conditioner has completely dried up and impossible to rub into the leather despite trying to to gently reheat some and remelt it, it’s just crumbly! Anyway I have an expensive kit that is unusable. I have contacted Dubarry Australia and they have not responded.

Following a 1 star and the above review Dubarry reached out to replace the product I purchased. I have now updated my review to reflect my satisfaction at the responsiveness of Dubarry.

I bought a pair of Durbarry Newport Gore-tex boots in 2017. I've used them strictly only when sailing, approximately 15 occasions per year. Last year both the inner gray and outer black soles started to loosen, and the black one falling apart.
When contacting Durbarry to see what could be done they referred me to a shoe repair shop in the Netherlands (I live in Sweden, bought them from a local dealership) where they could offer repair to the cost of €130 excluding shipping costs,, this with a one year warranty.
I did not take the bait.