Duel Reviews 112

Reply from Duel

Mar 14, 2026

This is simply untrue.

RTP information is on full display within slots for the providers that offer it, which includes Pragmatic, and is included on Sweet Bonanza 1000 & Sweet Bonanza Xmas. Press the "i" icon and then click the green arrow 3 times, it's in the same place it's always been.

3rd party slots like the ones you mentioned aren't from Duel, they come directly from the slots providers themselves. The only difference between them on Duel and any other site is that Duel requests the highest RTP versions of those slots from the providers & also pays 50% of the house edge in instant rakeback.

Duel has no way to control a 3rd party integration and any outcomes come from the slot provider directly, not from Duel.

When you make the decision to gamble on a 3rd party slot, you should know that it's the least favorable form of gambling (for any player) available on Duel due to the higher house edge. Gambling on house games that have 100% RTP gives you much better chances in the long term. But even in those games, you are still gambling and there is no guarantee of winning.

If you need help finding the RTP on a slot where the provider displays it, just reach out to Duel's 24/7 support team and they'll be happy to help. https://duel.com/#help

- Clayton

Reply from Duel

Mar 8, 2026

Win rates can depend on what settings you're playing, if you're trying to hit a 1000000x multiplier then your chances of winning are a lot lower than on a 50/50 bet. Without knowing your account name or the context, I can't check the situation you're referring to, but in any game there's always a chance to go on a losing or winning streak.

When you gamble, you're never guaranteed to win, even on 100% RTP you can still lose multiple bets in a row or win multiple bets in a row, which is why martingale betting is not the legitimate 'free money' strategy that many people think it is, otherwise everyone would be using it.

All of the original games on Duel are provably fair, you can use the PF data from your bet and run it here or in any 3rd party site to prove to yourself that all bets you place on Duel are 100% fair. https://duel.com/fairness

If you need any help with that feel free to ask Duel's support team and they'll run you through it. https://duel.com/#help

- Clayton

Reply from Duel

Mar 1, 2026

I took a look at your support ticket and it was explained to you that you used a username and password combination that you used previously on other sites that had been involved in data breaches from those sites, I can see your username has leaked details - go check it out for yourself: https://breachdirectory.org/

Duel offers security features such as 2FA which you chose not to enable on your account, if you had 2FA enabled, or had used secure details to sign up, this wouldn't have been possible.

The funds were tipped to another account and then instantly withdrawn from the site, the other account involved was banned. This was also covered in your support ticket but there's nothing anyone can do to reverse a crypto withdrawal that was already sent on the blockchain.

All of this was done before you opened a support ticket. If you have any more questions feel free to ask.

- Clayton

Reply from Duel

Feb 26, 2026

All of the current slots on Duel come from 3rd party providers, Duel has no control over them other than requesting the highest RTP variant of each slot from the slot provider. Duel also gives 50% of the house edge back to the user in instantly claimable rakeback.

When you make the decision to gamble, you're doing so knowing that losing is a risk you take. Winning is never guaranteed.

Gambling on Duel Originals allows you to prove the results are 100% fair and eliminates the "house always wins" aspect of gambling. But you are still gambling, and can still lose. You can prove that the Originals are fair yourself, you don't need to trust Duel.

You were likely given a welfare ban if you were making it clear that you're not enjoying gambling anymore or that you've lost more than you can afford to, you would have been able to withdraw any funds that remained on your account with no issues but would not have been able to continue gambling on your account.

- Clayton

Reply from Duel

Feb 26, 2026

Blackjack is the same on Duel as it is on most other reputable large online casinos. With the difference being Duel pays the house edge back to the users in rakeback, making it 0% house edge.

With blackjack there is a skill aspect, meaning if you're not playing perfect blackjack you'll naturally be losing slightly more than that, which is where the referral amount on Duel's house blackjack comes from and why it's possible to have referral commission paid on a 0% house edge game.

Duel's house games are all provably fair, you can check that using the page here https://duel.com/fairness or any 3rd party site that you like. Meaning if you did lose 10 hands in a row (which is possible) it was all fair.

- Clayton

Reply from Duel

Feb 22, 2026

Provably fair systems weren't introduced to 'mask' anything - quite the opposite, they were introduced to publicly show the code used to calculate the bet results so that you could prove your results are fair. https://duel.com/fairness

Your claims show how much knowledge you have on the topic. The owner of Duel is publicly doxed and has been for a long time. Your personal experience of losing more on Duel than on other sites does not mean that the 100% RTP is false. When gambling, you aren't always guaranteed to win, even on 100% RTP games it simply means that there's no house edge so the house doesn't "always win" as you said.
If you want to massively simplify it, look at it like flipping a coin, you can still lose or win more when picking heads or tails, you won't always be exactly even because the odds are 50/50.

Re bonuses, that's simple - they're a predatory marketing tactic used by casinos to hook players in and keep them gambling on their sites. On average, playing on a casino with a higher house edge and bonuses will lose you more than playing on a lower house edge with no bonuses. https://duel.com/about/why-bonuses-suck

The reason Duel maintains "the 100% RTP narrative" is because it's true.

- Clayton

Reply from Duel

Feb 19, 2026

Given how many bad actors there are in the gambling space, it's a good idea to not immediately trust everything you see.
Duel doesn't ask you to blindly trust that the games are fair and RTP is as advertised. Every line of code involved in generating your result is fully public, and can be audited by anyone.

I know that the code alone can be difficult to understand, which is why we've also added documents that explain exactly how the system works, along with instructions to help you verify any results using third party sites. You can find the documents here: https://help.duel.com/en/collections/18464073-provably-fair-scrolls
There is no trust involved.

If you have any questions about the provably fair system or documents, let us know here - https://duel.com/#help

- Birate

Reply from Duel

Feb 19, 2026

Everyone can check their full betting history at any time through their profile: https://duel.com/transactions/bets-casino

Stating that Duel rigs and scams because of advertising makes no sense, Duel was the sponsor of Misfits before the Tate brothers took over, but even if that wasn't the case your bias towards influencers doesn't affect the fact that all of Duel's house games are 100% provably fair, no need to take my word for it, go prove it for yourself - https://duel.com/fairness

You can use Duel's system or any 3rd party you like. If you need help with that, feel free to ask Duel's on-site support team. https://duel.com/#help

- Clayton

Reply from Duel

Feb 10, 2026

Your account was flagged for review by our match betting team for creating multiple accounts to bypass limits.
The review was completed within 24 hours of you first opening a support ticket, after which you were allowed to withdraw.

Let us know if you have any more questions regarding the case - https://duel.com/#help

- Birate

Reply from Duel

Feb 9, 2026

You can read much the same in some of Duel's other negative reviews and our responses to them - gambling is not a guaranteed way to make money.

Going to a casino with the expectation that you'll win money defeats the point of gambling, you could win for sure, but you can also lose. If you do end up losing, it doesn't then mean that whatever casino you lost on is a scam or rigged.

Duel's blackjack is 0% house edge and provably fair, meaning it's an equal playing field between you and the house, there's no house edge to guarantee that 'the house always wins' like almost every other site has - you can prove that the games are all fair using the provably fair system, or any 3rd party site if you'd prefer: https://duel.com/fairness

You should only ever gamble for fun and only with money you can afford to lose. If you win, great, but don't expect to win every time you gamble. If you ever need a break or if you want help with anything I mentioned above, reach out to Duel's support team: https://duel.com/#help

- Clayton

Reply from Duel

Feb 9, 2026

Gambling isn't a guaranteed way to make money, you shouldn't treat it as such.
Duel's originals are all provably fair, and the source code is fully public so you won't need to take our word for the fairness, you're free to review the code and let us know if you spot any issues - or reach out to support if you'd like a more in-depth explanation on how everything works.

Slots are the same on Duel as you'd find elsewhere. Casinos don't have a slider to tweak RTP values, the only possible difference between sites is which RTP variant they use. Duel - like most other large casinos - use the highest RTP's available. (this can be confirmed in the rules of each slot)

Losing money as a result of gambling doesn't mean a site is rigged.

-Birate

Reply from Duel

Feb 8, 2026

I can see you're leaving multiple 1 star reviews on the page. That won't change the fact that Duel doesn't scam anyone, all of the house games, including blackjack, are provably fair using the fairness system https://duel.com/fairness - if you don't trust the fairness tool on Duel, you can use any 3rd party one to verify the exact same thing.

Not only that, but it's not just your bets you can check, as long as the other person has rotated their seed, you can check any bet made on the site is fair because they're all publicly available.

If you need help with understanding or running through those checks, reach out to Duel's onsite support who will help you https://duel.com/#help

Having said all that, even on a 0% house edge game, you are still gambling and it's very possible to go on large losing or winning streaks. 100% RTP simply means that there's no house edge, and that you're playing on a completely even playing field where you're not paying just to play the game. Again, Duel's support team will be happy to discuss this in depth with you.

- Clayton