Edited: Issue resolved received funds after 16 days. I put300$ on my Duelbits account, played in sports had few winnings some losses, but I gained around 700$, I tried to withdraw 250 more than tw... See more
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Overall, great site, compared to other online gambling sites. Deposits and withdrawals work perfectly. Rewards are good as well, daily, weekly, and monthly rakeback. Cool blackjack games as well. Only... See more
Company replied
Had them ask me kyc just because i won some money which honestly is a shady practice for a crypto casino, but since in the end they approved it even tho im from restricted country have to be fair, the... See more
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About Duelbits.com
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3.3
Average
317 reviews
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Horrible company. WILL NOT PAY OUT
Horrible company. WILL NOT PAY OUT
Requested a $10 withdrawal via e-transfer and they managed to put a delay on it.
Requested the withdrawal on 12/12 and its now 12/16
they told me it would take a maximum of 24 hours.
Of course they wouldnt process it.
Money is lost they cant find it.
Also I sent my documents 3 weeks ago for verification. I specifically asked them if i was good to withdraw. The idiot told me yes, Ill have no problems.
Went to withdraw and they put my withdrawal on hold because they needed to verify my documents.
The HELL? What have they been doing.
2nd withdrawal, underwent "manual review" took 48 hours to settle
3rd withdrawal, underwent "manual review" took 48 hours to settle
Mind you, all withdrawals are under $500.
They will play all sorts of games and find different ways to delay your cashouts.
They have no problem accepting your funds tho, they're super quick on that.
December 16, 2024
Unprompted review
Reply from Duelbits.com
We sincerely apologize for any inconvenience and frustration caused during your recent withdrawal process. We understand how delays can be disappointing, and we truly value your feedback as it helps us improve our services.
After reviewing your case, we would like to inform you that all your withdrawals have been processed, and there are no pending transactions on your account. While we aim to ensure a seamless and timely process, certain withdrawals may require additional reviews, which can lead to delays. This is not our intention, and we are continuously working to make this process faster and more efficient for all our customers.
We also appreciate your patience and understanding as we prioritize security and compliance during manual reviews which are industry standards. Please rest assured that our goal is always to assist you promptly and fairly.
Lastly, we want to remind you that our communication channels are here to support and help you. We kindly request mutual respect in these interactions as we work together to resolve any concerns.
We truly hope to provide you with a better experience in the future. Should you have any further questions or need assistance, please don’t hesitate to contact us directly.
Misleading Bonus Policy and Unfair Treatment
I recently received a $1000 bonus from this bookmaker, which came with a wagering requirement of $10,000. I accepted the terms, confident I could meet the requirements. After wagering about $7000 and unfortunately losing around $5000 of my own money, I was suddenly banned from the bonus without any explanation.
I reached out to customer support for clarification, but I was given vague responses with no concrete reason for the ban. It feels extremely unfair to be cut off after committing so much time and money to meet their wagering requirements.
Bonuses should come with clear and transparent rules, and players should not be arbitrarily banned mid-promotion. This experience has left me deeply disappointed and skeptical of their business practices.
I strongly caution others against trusting their bonus offers. The lack of transparency and accountability is unacceptable.
December 3, 2024
Unprompted review
Reply from Duelbits.com
Thank you for your feedback. We understand your frustration and regret that your experience with our bonus offer did not meet your expectations.
After reviewing your account, we found activity that contravenes our promotional terms and conditions, which are in place to ensure fairness for all our players. As a result, the bonus was revoked in accordance with these terms.
We encourage all players to review our terms and conditions to ensure compliance with our policies. If you have further concerns, please feel free to contact our support team directly, and we’ll be happy to assist you further.
Kind regards,
VIP Bonus stolen by Duelbits - Do NOT play here If VIP
So I deposited $8k after doing a VIP transfer, then I was told I would receive a deposit bonus of 100% after I had wagered my $8k deposit 5x over. I wagered the deposit 5x over as required and was then told I had "Broken terms and conditions" despite the fact, I did everything as it should've been done. Highly frustrated and feel like I have been seriously misled and stolen from.
December 11, 2024
Unprompted review
Reply from Duelbits.com
Thank you for reaching out and sharing your concerns regarding your recent experience. We sincerely regret that you feel frustrated and misled, as this is never the intention of our team.
Unfortunately, as you have not provided additional details, we are unable to access your specific case to review and address the issue in full. However, we would like to remind you that our decisions are always based on our Terms of Service and the General Promotion Terms. If a bonus was denied, it was most likely due to a breach of the stated terms, which should have been clearly communicated to you at the time.
If you believe this was not the case, or if you have further questions or concerns, we are more than happy to assist you. Please contact us directly through our chat or email us at support@duelbits.com, and our team will gladly review the matter and provide any clarification needed.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Super website
November 30, 2024
Reply from Duelbits.com
We are glad you are enjoying being part of Duelbits. Thanks for the review.
Reply from Duelbits.com
We're so happy to hear you had a great experience! Thank you for sharing your positive feedback.
Deposited 250$ - Got Scammed!
I deposited 250$ and managed to run it up to 400$. When I tried to withdraw, I was asked to KYC, and upon doing so learned that my KYC had been put under manual review. I was told I would get a response in 24 hours. I waited 3 days, and had to contact them before getting told I was "banned". They did not tell me why, nor let me withdrawl or retry my KYC. I even asked them to just refund my original 250$ deposit, not even the 400$ I had won, but they also refused this. Horrible site, use something more trusted such as shuffle.com or stake.com
November 27, 2024
Unprompted review
Reply from Duelbits.com
We’re sorry to hear about your recent experience and understand how frustrating this situation must have been for you. Please know that we strive to provide the best possible service, and your feedback is invaluable in helping us improve.
Unfortunately, without specific account details or further information, we’re unable to investigate your case directly. We want to assure you, however, that all decisions regarding account actions, including KYC processes, are based on our Terms of Service and compliance requirements. If your account was flagged or actioned, it would have been in accordance with these guidelines, and any issues should have been clearly communicated to you.
We understand your concerns and are here to assist. If you would like us to look into your case further, please don’t hesitate to reach out to us via chat or at support@duelbits.com. Our team will be happy to review your account and clarify any misunderstandings.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
One of the best online casinos out…
One of the best online casinos out there!
Nick:duelgirl
November 29, 2024
Unprompted review
Reply from Duelbits.com
We're thrilled to hear you had such a positive experience! Thank you for your kind words and for choosing us.
Duelbits stole $1000 - SCAM!!!
Played $1000 welcome bonus. Made approximately 20-30 bets on football. Spent a lot of time wagering, when it was completed I received a message that I had broken some rule. I have only made regular bets.
I am sure they will answer with some sort of excuse, but they still have stolen my money, and customer service won’t give me what they promised me.
STAY AWAY
Edit: if duelbits is in fact willing to fix their "mistake", I am willing to make a new review
November 25, 2024
Unprompted review
Reply from Duelbits.com
We’re sorry to hear about your experience and any frustration this may have caused. We take such matters seriously and want to ensure every customer is treated fairly.
We have already reached out to you directly to address and resolve this situation. Please check our response so we can review the details together and ensure this is sorted promptly.
We value your feedback and hope to make things right for you.
Reply from Duelbits.com
Your positive feedback is greatly appreciated! We're so glad to know you had an excellent experience. Thanks for choosing us – we can’t wait to exceed your expectations again.
Rigged to death worse than rollbit or…
Rigged to death worse than rollbit or stake house blackjack is rigged the stated rtp is fake ... you've been warned :) (UPDATE) apparently I have to send more info OR they will.remove my review OK here u go house blackjack is rigged its mathematically impossible what the house gets.... the rtp is fake they alter it for their streamers and what's stated on the site is false they r offshore for a reason so they can operate in this way stay well clear they are criminals they use people like mcgreggor and drake to implant false sense of security in their players but make no mistake they r thieves too bieng paid a million a month to promote this dogshizzle to you ....how can they afford to pay them this much you ask ? Well it's rigged and your losing they're winning I depo 16 times here n won not once lol coincidence? Nope I play all casinos and this one along side rollbit and stake is a literal criminal organisation stay away also if you make a small review and don't read you emails this dog company will dispute it and then trust pilot will remove it I wonder how many legit reviews they got removed due to people just saying its a scam anyway you have been warned stay away from all.untegulated offshore casino they are there for a reason they r crooks
October 13, 2024
Unprompted review
Reply from Duelbits.com
We are sorry you feel this way and would love to get another chance to prove you wrong.
We take feedback seriously and strive to ensure our players have a positive experience. We'd like to assure you that all our games undergo rigorous testing and auditing processes to ensure fairness and adhere to industry standards.
The nature of slots and casino games is that they are inherently games of chance, and outcomes are determined by random number generators. If you have encountered any issues or if there’s something specific that has led to your dissatisfaction, we would appreciate it if you could share more details with us. This way, we can address your concerns directly and work towards a resolution.
We value our community and want to make sure that every player feels confident and satisfied with their experience here. Please feel free to reach out to our support team at any time.
We’re here to help and are eager to resolve any issues you may have encountered.
THEIR TRICKS WILL RIP YOU OFF
Firstly in the case of the live blackjack games, if you play you wont be playing with real players. Everyone plays against the book in a way that gives the dealer 20 or 21 for 6 rounds in a row. This casino doesnt have money to pay out players, but they have tricks to rip you off your money. The second trick i saw with their blackjack is when you place the right bet behind a player, the dealer freezes like a deer in headlights, i suspect they’re changing the hand you’ll get just so you lose.
Secondly, the live baccarat table is rigged too. If the player or banker has real money they will give the player the high card. I noticed the dealer didnt play the second card of the big game even though the banker who i bet on was only a 3 away from 8 which means you’d win. But they dont play by the rules.
In conclusion, dont deposit your money on this website, you will be robbed. Guaranteed, its unfair and it sucks. They need money too so they wont be paying you out any of theirs. The gambling commission should have their license revoked. Absolute gross misconduct!!
August 29, 2024
Unprompted review
Reply from Duelbits.com
We are sorry you feel this way and would love to get another chance to prove you wrong.
All our games are rigorously tested and certified by our license-holder to ensure fairness and accuracy. While the RTP is theoretical, it’s backed by tens of thousands of winning hands every month. We have many players who enjoy and thrive in our Live Games daily, with very few complaints—though we always take every concern seriously.
If you have any questions or disputes regarding specific games or hands, our customer support team is ready to assist. Should you notice anything unusual, feel free to record or screenshot the activity, and we’ll gladly clarify the situation.
Your trust is incredibly important to us, and we are here to help. Please reach out to us directly so we can assist you further.
DuelBits Takes Your Milestone Rewards
DuelBits gives me a lower milestone reward of $385 for wagering hundreds of thousands of dollars even though milestone rewards prior were 3-4x more, then they claim it's because it "missed my account" and that "missed milestones" get paid out over your next 10 milestone rewards. Then claimed my last two claims were more because 10 milestones ago the same thing happened but I didnt notice, but that doesn't make sense because 10 ago the reward would have been too small for it to have made my last 2 claims 3-4x more than $385. It doesn't make sense & they think they can get away with it, so I'll make a review here so no one chooses to use their platform thinking they'll actually be able to claim their milestone rewards, it'll just "miss your account". Pure lunacy.
August 10, 2024
Unprompted review
Reply from Duelbits.com
Thank you for bringing up your concerns regarding milestone rewards.
Milestone rewards are calculated based on various factors, including the types of games played and their respective Return to Player (RTP) percentages. Since each game has its own RTP, the rewards can fluctuate based on the house edge associated with the games chosen.
Additionally, if you’ve noticed a difference in recent milestone rewards, it might be due to changes introduced with the new VIP Program. The new system distributes any unclaimed milestones from the previous program across several milestones in the current system. This ensures that all rewards are accounted for, though it may result in some variations in the amounts received at different stages.
Our system is designed to ensure fairness and accuracy in awarding rewards. If you have any further questions or need more clarification, our live support team is always available to assist you.
Thank you for your understanding!
Stake.com and duelbits.com both team…
Stake.com and duelbits.com both team mingle i hacking
This both website is try to login in sake of some way and catch your data, 1st is bank balance after never make website become slow connection.
Please stop this beep..... website and see your past life and take your life back by any other way God is there
August 21, 2024
Unprompted review
Reply from Duelbits.com
Thank you for bringing this to our attention. We take allegations of this nature very seriously at Duelbits, as the safety and security of our users are our top priorities.
First and foremost, we want to assure you that Duelbits operates with the highest standards of security and integrity. We do not engage in any unethical practices, including hacking or attempting to access users' personal or financial information. We have stringent security measures in place to protect our users' data and ensure a safe environment for everyone.
If you have experienced any issues or believe there has been unauthorized activity on your account, we urge you to contact our support team immediately. We are committed to investigating any such claims thoroughly and will work with you to resolve any concerns.
Your trust is incredibly important to us, and we are here to help. Please reach out to us directly so we can assist you further.
Exceptional Experience with Duelbits! 212121
I've been using Duelbits for a while now, and I couldn't be happier with my experience. This platform truly stands out in several key areas.
First and foremost, the instant withdrawals are a game-changer. I've used many online gaming platforms before, and Duelbits' commitment to providing instant withdrawals is unmatched. It's incredibly reassuring to know that when I win, I can access my funds immediately without any hassle.
Additionally, the support team at Duelbits is outstanding. Every time I've had a question or needed assistance, the support staff has been incredibly kind, responsive, and helpful. Their dedication to customer satisfaction is evident, and it significantly enhances the overall user experience.
Duelbits also offers a wide range of games and betting options, ensuring that there's something for everyone. The interface is user-friendly and intuitive, making it easy to navigate and find exactly what I'm looking for.
Overall, Duelbits provides a seamless and enjoyable gaming experience. With their instant withdrawals and top-notch customer support, they have earned my highest recommendation. If you're looking for a reliable and customer-focused platform, Duelbits is the way to go!
July 29, 2024
Unprompted review
Reply from Duelbits.com
Thank you for your fantastic review! We’re thrilled that you’re enjoying Duelbits, especially our instant withdrawals and wide range of games.
Our support team is dedicated to providing top-notch assistance, and it's great to hear they've been helpful to you. Your satisfaction is our priority, and we appreciate your recommendation.
We look forward to continuing to provide you with an excellent gaming experience. If you ever need anything, feel free to reach out. Happy gaming, and thanks for choosing Duelbits!
250k WITHDRAWAL DENIED
250k WITHDRAWAL DENIED - DO NOT PLAY HERE!
My earlier reviews are below, I withdrew 250k on 15 of June 2024, they asked for numerous KYC/AML and Source of Wealth documents. I provided over 30+.
Now they have closed my account, refused to pay me claiming the documents are forged!!! How can I forge 30+ documents? I would have got them certified if they were really concerned they are forged.
They also never told me why they are forged.
SO YOU ARE WARNED, DONT USE THIS CASINO EVEN FOR 10$ THEY WILL CLOSE YOUR ACCOUNT IF YOU WIN. I LOSE 100K OF MY OWN MONEY!!!
July 24, 2024
Unprompted review
Reply from Duelbits.com
We apologize for any distress caused by this situation.
Due to our strict privacy policy, we cannot discuss specific details of your account publicly.
However, please be assured that all necessary information has been communicated to you directly.
Thank you for your understanding.
Never play there they scamming the…
Never play there they scamming the people shame on them they manipulate the game settings to pay less and less and ripping all your money they should be ashamed they destroying people life and mental health dont get to their trap Conor that support those thieves should be ashamed he is very naive that he suppprting those thieves big champ but brain zero. STAY AWAY SCAMMERS! Better play somewhere else
July 23, 2024
Unprompted review
Reply from Duelbits.com
We are sorry to hear about your negative experience.
We assure you that as a licensed operator, we adhere to strict regulations and fair play policies. Our games are regularly audited to ensure they are fair and unbiased.
We value your feedback and would like to address your concerns in more detail. Please contact our support team so we can assist you further and work towards a resolution.
Thank you for bringing this to our attention.
I wrote an honest review long ago about…
I wrote an honest review long ago about winning 100,000 and then things seemed to go down hill from there. I have nearly made it to the 15,000,000 club and I can honestly say that slots wins are garbage. I called them out on twitter x.com and they blamed the game provider so I called the provider out with video evidence of games costing 3,000-5,000 and then the bonus final hits and pays 0
Both companies blocked me which is funny. Like you’re playing on a communist app where the truth can be talked about. If you go to support, you’re dealing with someone copying responses and pasting for their response. Recently got a bonus and 3 spins in it said congrats… your 10 spin bonus is over and you won’t 509.00 so I checked balance…. Nothing additional there… contacted support and same as other reviews…. They are pretending they can’t see it and that it never happened.. let’s be real… I have a 15 million dollar account and really don’t give a flip but thought it was a glitch…. The fact I am being argued with and denied the claim….. it’s numerous on many levels. Support seems to be outsourced which is fine but lacks understanding and training. I have reported hundreds of major game problems… like spinning and suddenly get an error that I have insufficient funds or there was a game provider network error… after either of these… you never get another bonus… almost like a command was sent to the game… duelbits claims they have no control over win/loss. But funny enough…. All game providers are not giving bonus for me unless I bet 10 cents… this could be bad luck…. EXCEPT I brought on two friends and they actually get bonus on same games… checked with another buddy… he is 10 million club and exact same with not getting bonus… I usually deposit 3-5,000 to see a max win of $400 on a bonus.
Have tested hundreds of times… almost all games will give a bonus within 150 spins… I tested on every denom but the second I got up to 4.50 and above… I went through thousands of spins with no bonus. They are either controlling that or have it set to not bonus on my account. Either way…. I found multiple other gaming sites where I play the same games… they bonus like you would expect. Duelbits may owe too much out and that’s possible the reason the veteran high rollers are taking a hit.. I’m encouraging all newcomers and veterans to get away from duelbits quick as possible. I have video evidence to support every claim in this message plus many claims I wont even mentioned. Looking for attorney to that interested in a lawsuit as I belive there to be shady things going on either with the game provider or whoever is controlling the rtp. By the way… I can show you there chat confirming rtp is not even close to what the game advertises after tens of thousands of spins. I’m telling you… it’s really that bad.
The positive is I have no problem depositing and when I try to remove money including 100,000 I had NO ISSUES… I see a lot of KYC reviews which does make me wonder what exactly they are doing.
July 9, 2024
Unprompted review
Reply from Duelbits.com
Thank you for sharing your detailed feedback. We’re genuinely sorry to hear about the challenges you’ve faced and understand your concerns.
We strive to ensure a fair gaming experience and conduct regular audits of our game providers. To better address the issues you've encountered, we encourage you to contact our support team with the details. We’re eager to investigate any discrepancies and work towards resolving any problems with bonuses and game errors.
We also want to apologize if our customer support hasn’t met your expectations. Your feedback is invaluable, and we’ll use it to enhance our service and ensure you receive the support you deserve.
We’re glad to hear you’ve had smooth experiences with deposits and withdrawals. If you run into any issues, please let us know so we can assist you right away.
We appreciate your patience and look forward to improving your experience with us.
Customer service sucks, run to a better platform
Customer service sucks. Their system stole $50 from me and I had proof but they basically called me a liar and closed my ticket. I WILL NOT go back there. Plus the games all kinda suck, rare winners, and the system lags causing people to lose when they shouldn't have. Casino is way better from what I hear which is where I'm going from now on. THANKS CARLY 🤮
July 4, 2024
Unprompted review
Reply from Duelbits.com
Thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience and understand how frustrating it must have been.
We take all customer concerns seriously and strive to ensure that every issue is resolved fairly and transparently. If you believe there was an error that caused a loss of $50 and have proof of this, we would like to investigate the matter further. Please reach out to our support team again, referencing this communication, so we can give your case the attention it deserves.
We regret that this experience has led you to consider other options, but we hope you will give us another chance to make things right. Your satisfaction is important to us, and we are committed to addressing your concerns.
Thank you for bringing this to our attention.
Customer support agent suspended me without me asking for self exclusion
A customer support agent guy named derek suspended me for 7 days without me asking for any self exclusion subject to the reason of responsible gambling however I didn't confirm that I am financially struggling
July 3, 2024
Unprompted review
Reply from Duelbits.com
Thank you for your feedback, and we apologize for any inconvenience caused by the suspension of your account.
Our primary goal is to ensure a safe and responsible gambling environment for all our users. While our support agent, Derek, acted with the intention of promoting responsible gambling, if you believe this was incorrectly addressed, please contact our support team directly so we can review your account and address this issue promptly. We aim to make sure that our interventions are appropriate and aligned with each user’s needs and circumstances.
Your satisfaction is important to us, and we are committed to providing a positive experience for all our users.
Thank you for bringing this to our attention.
Scam website with i think the lowest…
Scam website with i think the lowest rtp out there. Under 60%
No slots pay. Ever ever. Customer Support rude .
Save your money and dont gamble here
June 30, 2024
Unprompted review
Reply from Duelbits.com
Thank you for sharing your feedback. We’re sorry to hear about your negative experience and would like to address your concerns.
At Duelbits, we strive to offer a fair and enjoyable gaming experience for all our players. Our slots, are designed to have Return to Player (RTP) rates above the industry standards. Even so, it's important to understand that RTP is calculated over millions of rounds and individual experiences may vary in the short term.
Regarding your experience with our customer support, we apologize if you found our service unsatisfactory. Providing friendly and helpful assistance is important to us, and we regret that we did not meet your expectations.
Kind regards
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