Very good experience so far to subscribe as an international. I previously had Lebara and it just suddenly changed my phone plan reducing the minutes towards EU countries and didn't reply to my compla... See more
Company replied
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Quick to call back. Very friendly staff and gave useful answers to my questions. I have recommended DUKA to many of my friends because I’m a very happy customer of DUKA and never had any issues with... See more
Company replied
5 STAR for customer support and prompt response over emails . Due to some reason i was not able to proceed with my order and had to cancel it before it start so no comment on service and Mobile Broadb... See more
Company replied
Duka is a not very known mobile service provider, but it is f***ing awesome! :D Everything from customer service, prices to their products. Highly recommended.
Company replied
Company details
About Duka
Written by the company
Velkommen til Dukas Trustpilot-side. På denne side finder du inspiration, gode råd til hverdagens små og store udfordringer med computere, tilbud og meget mere.
Hos Duka finder du både mobilabonnementer, computere og serviceabonnementer – alle omhyggeligt udvalgt, så det gør dit valg af mobilabonnementer eller computere simpelt og overskueligt.
Vores mobilabonnementer giver dig masser af EU-fordele som store datapakker og fri tale i hele EU.
Vi vælger alle vores computere tilhørende produkter med fokus på, at kvalitet og funktionelt skal være i top. Samtidigt har vi altid et sortiment, med en computer der passer til dig og dine behov.
Vi har en klar mission om, at det skal være nemt at bruge elektronik, og når du vælger Duka, så får du fordel af vores unikke tilgang til hjælp. Vores IT-supportere taler et klart og tydeligt sprog og hjælper med både stort og småt. Det falder os naturligt at gå den ekstra mil for at hjælpe dig – både før, under og efter du er blevet kunde hos os.
Contact info
Omega 5, 8382, Hinnerup, Denmark
- 77341818
- info@duka.dk
- www.duka.dk
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is nonexistent
Customer service is nonexistent. Got a new phone and want to transfer my Duka eSIM, but Duka doesn’t allow that. Waiting since a week for a responsive from the so called customer service on how to do that. Even followed up, but nobody cared to even respond. About to cancel my contract now as a consequence.
*Update: I’m waiting since a week for a response on my ticket, and nobody cares to get back to me. But once I publish a review here, Duka requests within hours more information to prove that I’m really a customer. Unbelievable. Will publish a negative review now every day until they finally solved my problem.
April 20, 2026
Unprompted review
Reply from Duka
Hello Ty,
We’re sorry to hear about your experience.
We are currently experiencing a high volume of inquiries, which unfortunately results in longer response times for both email and phone support. However, we are working to return to normal operations and expect shorter waiting times in the near future.
At the same time, we cannot recognize that you did not receive a response when calling us, this is certainly not the level of service we aim to provide to our customers.
Regarding the transfer of your eSIM, unfortunately it is not possible to transfer an eSIM between devices when you have a Danish mobile subscription, regardless of the provider. Therefore, we need to send you a new eSIM, which we can do immediately once we locate you in our system.
I have reached out to you via Trustpilot to get in touch and review your case so we can resolve it as quickly as possible. If there has been any error in handling your inquiry, we would of course like to correct it right away so you do not have to wait any longer.
Med venlig hilsen
Annemai
Duka Kundeservice
Quick verification of possible telephone number malfunction...
I had some questions regarding my Duka telephone number, wich were completely solved by Noah and the responsible team, the service provided was really fast and helpful.
December 12, 2025
Unprompted review
Reply from Duka
Hi Ellen
Thank you very much for the review.
I will tell Noah, that he did a great job.
Kind regards
Søren
Duka Customer Service
Quick to call back
Quick to call back. Very friendly staff and gave useful answers to my questions.
I have recommended DUKA to many of my friends because I’m a very happy customer of DUKA and never had any issues with their service.
November 11, 2025
Unprompted review
Reply from Duka
Hi Hisham
Thank you very much for your review and for recommending us. That is the best advertising we can get.
Kind regards
Søren
Duka Customer Service
Reply from Duka
Hi Valdimar.
Thank you very much for your kind review.
Kind regards
Søren
Duka Customer Service
Reply from Duka
Hi RG
Thank you very much for this review.
Kind regards
Søren
Duka Customer Service
I’m very happy with their service
I’m very happy with their service. Their plans offer great value for money, and I haven’t had any issues with the network—5G works perfectly. I also used one of their roaming packages while traveling in Canada, and everything worked smoothly with no unpleasant surprises. Overall, a reliable provider that I can recommend.
March 12, 2025
Unprompted review
Reply from Duka
Hi Naveed
Thank you very much for reviewing us so positively.
Kind regards
Søren
Duka Customer Service
Thank you very much after one week my…
Thank you very much after one week my problem net cost have been solution !
Duka is best .
March 18, 2025
Unprompted review
Reply from Duka
Hi Shayeste
Thank you very much for the review. Please call us, if you need anything.
Kind regards
Søren
Duka Customer Service
Super bad service if you buy their “world” package
I have a world subscription but was just charged 470 kr from Hong Kong for 49 SMS (picture sms that never got delivered but was charged each time I tried to send) and 9 min call from Denmark to me. Called customer service and nothing they would do about it. Leaving this company for good. That’s just not ok. If you travel the world don’t use this company!!!
Since now finally Duka took it seriously (writing with trustpilot in stead of calling their customer service) I need to add that instantly when we got to Hong Kong we bought a eSIM card so that we would not be charged. Switched off roaming. But somehow apparently Duka still have the worst agreement with other providers (which they ofc pay for but can choose to change as other phone companies do). And thank you for pointing my attention to the fact that your so called “world” subscription only apply to North Amarica and Europe. Maby you change the name instead of telling me to not to be surprised. So just again if you want to travel the world don’t use Duka!!!
October 4, 2024
Unprompted review
Reply from Duka
Hi Thomas
I'm sorry to hear about this experience.
Hong Kong however is not included in our World-subscriptions. The countries included are explicitly listed on our website, and thus it should not come as a surprise, that you will be charged, when using the phone in Hong Kong.
Moreover, we are not making any profits from usage in other countries. We simply charge customers and pay it all to other companies.
Best regards
Søren
Duka Customer Service
Hurtig levering af printer.
Hurtig levering af printer.
Jeg bestilte en printer den 12. september.
Printer levering med Post Nord den 13. september.
TAK for det.
September 13, 2024
Unprompted review
Reply from Duka
Hej Hans Jørgen
Vi er glade for at høre, at både vi og Post Nord har gjort, hvad vi skulle.
Med venlig hilsen
Søren
Duka Kundeservice
Top level service
July 28, 2024
Unprompted review
Reply from Duka
Hej Sefik
Tak for rosen og de fem stjerner.
Med venlig hilsen
Søren
Duka Kundeservice
Reply from Duka
Hi Steffen
Thank you very much.
Med venlig hilsen
Søren
Duka Kundeservice
Reply from Duka
Hi Mia
Thank you very much. You are making monday morning a lot better :-)
Kind regards
Søren
Duka Customer Service
Prompt customer service!
April 10, 2024
Unprompted review
Reply from Duka
Hi Elena
Thank you very much for your review.
Best regards
Søren
Duka Customer Service
Very good so far
Very good experience so far to subscribe as an international. I previously had Lebara and it just suddenly changed my phone plan reducing the minutes towards EU countries and didn't reply to my complaint. I'm glad to have switched, this also offers more minutes and data in EU.
September 26, 2023
Unprompted review
Reply from Duka
Dear Gaia
Thank you so much, for your very kind review! I am glad to hear, that you are happy with the switch. We are also very proud of our many contries included in our mobile subscriptions!
You can always contact us, if there is anything we can do for you! Have a lovely day.
Kind regards
Lærke
Duka Kundeservice
Absolut fantastisk service!
August 1, 2023
Unprompted review
Reply from Duka
Kære Vivi
Mange tak for den flotte anmeldelse du har skrevet her!
Det sætter vi utrolig stor pris på at høre. Du er altid velkommen til at kontakte os, hvis der er noget vi kan være behjælpelige med!
Hav en rigtig dejlig dag.
Med venlig hilsen
Monika
Duka Kundeservice
Great customer service.Well done…
Great customer service.Well done Duka!🤗🤗🤗
July 28, 2023
Unprompted review
Reply from Duka
Dear 'Any'
Thank you for your review.
We are very pleased to hear, that you have had a great experience with our customer service! That is exactly the way we want it to be! :-D
Have a very nice day!
Best regards
Monika
Duka Kundeservice
Super god service og nemme at komme i…
Super god service og nemme at komme i kontakt med, kan kun anbefales 😎
July 7, 2023
Unprompted review
Reply from Duka
Kære Kaare
Mange tak for den flotte anmeldelse du har skrevet.
Det er vi virkelig glade for at høre. Den største ros er din anbefaling så den skal du vide vi er stolte af at få.
Du ønskes en rigtig dejlig sommer.
Med venlig hilsen
Monika
Duka Kundeservice
Duka is a not very known mobile service…
Duka is a not very known mobile service provider, but it is f***ing awesome! :D
Everything from customer service, prices to their products. Highly recommended.
May 21, 2023
Reply from Duka
Dear Matus
Thank you so much for this awesome review.
We are so happy to hear that you are happy about your subscription. Besides this we highly appreciate the nice words about our customer service.
Have a very nice day!
Best regards
Monika
Duka Kundeservice
Fin support ved et mindre problem
May 3, 2023
Reply from Duka
Kære Michael
Mange tak for den flotte anmeldelse.
Det glæder mig at høre, at du fik fin support, da du havde brug for os.
Vi sidder altid klar til at hjælpe, så slå endelig på tråden, hvis der er noget vi kan gøre for dig!
Hav en rigtig dejlig dag.
Med venlig hilsen
Monika
Duka Kundeservice
It's been 5 days since I've ordered a…
It's been 5 days since I've ordered a new sim kort and I still haven't received it. More than that....you deactivated my old sim kort 24 hours and now I have to find a free WiFi to be able to read my emails. Where is my sim kort? 😡😡😡😡 That's not the way to do it. I have only one phone number and people can't find me...are you brain dead???
April 24, 2023
Reply from Duka
Hi Ionut
We are very sorry for the mess, we made.
Everything should be in order now, and I hope, you will become a happy customer in the future.
Best Regards
Søren
Customer Service Supervisor
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