I bought a can of Dulux paint which didn't meet my expectations so I called Dulux and spoke Genevieve, a very kind and helpful technical advisor. Genevieve took time to listen to my issues, she didn'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great team working there. Sorted out our problems with patience and a smile, None of that miserable 'why are you worrying me' attitude found elsewhere. Also, having had a look around at the Perth st... See more
Company replied
I contacted Dulux as I needed advice on Cuprinol Shades paint. Neve was exceptionally helpful, giving me knowledgeable advice. I was offered a voucher for replacement of the paint even though the pai... See more
Company replied
I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil b... See more
Company replied
Company details
Written by the company
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contact info
Akzonobel, Wexham Road, SL2 5DS, Slough, United Kingdom
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
4.1
Great
2K reviews
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Log In Issues Rectified
Quickly connected to advisor, who was able to assist with my log in issues. Also checking if my ordered had been placed.
March 12, 2026
Unprompted review
Reply from Dulux
Hi Sharon, thank you for your positive feedback! We will make sure to pass this onto the team :)
Romy
Resolved issue very quickly.
March 7, 2026
Reply from Dulux
Hi Chelsea, thank you for your positive feedback! We will make sure to pass this onto the team! :) - Romy
Wow- recently bought the dulux easy…
Wow- recently bought the dulux easy care Egyptian cotton paint. It was excellent, a thicker texture than most paints and was more of a joy to be painting than a chore ( lol). A little pricier than some paints but well worth the money! My walls look lovely! . Thank you Dulux!
February 27, 2026
Unprompted review
Reply from Dulux
Hi Kim, thank you for your positive feedback! We are glad that you have enjoyed using the paint! :)
Customer service was extremely swift
Customer service was extremely swift, informative and most helpful.
March 5, 2026
Unprompted review
Reply from Dulux
Thank you so much for leaving us the positive feedback!
Reply from Dulux
Thank you so much for the 5 star review!
Reply from Dulux
Thank you so much for the 5 star review!
25 yesrs in painting industry and i…
25 yesrs in painting industry and i never came across so badly covering paint as Dulux Bathroom paint. Had to paint walls 6 times every time even if color change was slightly diffrent from white. Discousting experience and draining painters from energy sending them to financial problems using this material!!!
March 3, 2026
Unprompted review
Reply from Dulux
Hello, we are sorry to see you've had issues With our bathroom paint. Can you please drop us an email or give us a call regarding this? Your reference number is 3744303 or you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Reply from Dulux
Thanks for the feedback Elizabeth! Glad we could help. Helen.
Excellent customer service
Excellent customer service from the DULUX team and especially Heena Mahmood! Prompt and helpful replies.
February 19, 2026
Unprompted review
Reply from Dulux
Thanks for the feedback! We will certainly pass this on! Helen.
Superb Service at the Wakefield Dulux…
Superb Service at the Wakefield Dulux decorating centre. Fantastic range of products and the Heritage paints we bought are the best I have used, fantastic colour consistency, application and finish. Would definitely recommend these products and won't be going anywhere else for my paints in the future.
February 18, 2026
Unprompted review
Reply from Dulux
Thanks for the feedback - we will certainly pass on your thanks to the team Bob! Helen.
correct item delivered promptly
February 16, 2026
Reply from Dulux
Thank you so much for the 5 star review!
Excellent customer service
My query was answered promptly and lots of information was provided.
February 13, 2026
Disappointed with samples ordered
I’m really disappointed with the 28 sample paints I recently ordered from Dulux (costing over £70). Each one has a white label on the front, so I have to manually look up every single one on their website just to identify the colour. It’s incredibly frustrating and seems like a basic oversight.
February 12, 2026
Unprompted review
Reply from Dulux
Hi Adele, I am sorry to hear this. Please could you get back to use with the details from the testers so we can help with this. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3723567 HD Thanks Helen.
Quick and easy support and advice via…
Quick and easy support and advice via the online chat feature.
February 12, 2026
Unprompted review
Reply from Dulux
Hi David, thank you for your positive feedback! We will make sure to pass this onto the team :)
Jenny was superb
Jenny was superb. She hunted high and low to find a colour that was pictured in the brochure but not named. Great service
February 5, 2026
Unprompted review
Reply from Dulux
Thanks for the feedback Dave! Glad to see Jenny could help!
A fast and positive reply
The response to my enquiry was very quick and fortunately gave me a very satisfying answer. The product I want is still available..
January 14, 2026
Reply from Dulux
Thanks for the feedback Jean!
Fast, Efficient help from Customer Adviser
I was looking for roller testers that aren’t available in local retail outlets. I went straight to Live Chat where Customer Adviser, Heena, quickly provided links to what I was looking for in a friendly and timely manner. Couldn’t have been better.
January 31, 2026
Unprompted review
Reply from Dulux
Thanks so much for the positive feedback! Glad we could help!
Fantastic customer service from Heena
Fantastic customer service from Heena. Very helpful and resolved an unexpected delivery issue due to flooding very promptly. Thank you.
January 31, 2026
Unprompted review
Reply from Dulux
Thanks for the feedback Alex; glad to hear we could put this right for you! Helen.
Dulux - Great Customer Service
Just wanted to say after my review / complaint I left on here about Dulux mix paint, Helen and Laura were amazing in responding and resolving, they replied to my emails straight away. They were very friendly, prompt and efficient, A lot of company’s need to take a leaf out of Dulux book on great customer service. Thank you.
January 27, 2026
Unprompted review
Reply from Dulux
Hi Alison, thank you for your positive feedback! We will pass this onto Helen & Laura :)
Problem with paint shade
I had a problem with the colour of a paint mixed by an online supplier.
They said to get in touch with dulux directly.
Nav from dulux sorted this out quickly and provided great customer service.
Many thanks
January 26, 2026
Unprompted review
Reply from Dulux
Thanks for allowing us to put this right for you Stephen! Helen.
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