Duncan Lewis Solicitors Reviews 

1,730
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional legal team for providing clear guidance, demonstrating deep legal knowledge, and maintaining consistent communication from start to finish. Clients often express immense gratitude for the dedicated approach taken by their solicitors during difficult periods. However, some reviewers were not happy with communication issues, noting that staff members could be very slow to respond to inquiries or difficult to reach when needed. A few people also mentioned experiencing frustrating delays, feeling that their urgent emails were ignored, or finding it difficult to get timely updates on their ongoing cases.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting exceptional professionalism, dedication, and deep... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and continuous... See more

Response time

Users describe ambiguous interactions with response_time, reflecting mixed feelings about the communication... See more

Location

Consumers find location to be ambiguous regarding office accessibility and regional presence. Reviewers note... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

I was under legal aid, Primal still treated me like i was a standard customer, prompt replies, good advice and no messing around. I felt Primal understood my position, wanted to help and i felt confid... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 19% of negative reviews

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4.4

All reviews

(1,730)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie Rayment was truly incredible

Sophie Rayment was truly incredible. After months and months of no progress and things not going how I'd hope in court, Sophie took over and suddenly everything started to fall into place. She went above and beyond to make sure deadlines were met, that I understood everything that was happening and that my statements were the best possible representation of my position and circumstances. I went from having nothing I wanted to everything in one hearing and I attribute this to Sophie and the incredible barrister she instructed. I would choose Sophie above any other solicitor going forward. Her responses were timely and informative, she took time to respond to my questions, no matter how obscure, and the depth and breadth of her legal knowledge surpasses anything I had experienced previously. I could not say one bad thing about my experience with her. Thank you for everything!

May 13, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear nix

Thank you for your kind feedback.

We are pleased to hear that Child Care Director Sophie Rayment provided clear guidance and strong representation throughout your case.

Your recognition is greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Postive feedback

Although the process was long, I was kept fully informed every step of the way, which gave me reassurance and confidence during a very difficult time. Despite the challenges throughout, I felt supported by Duncan Lewis.
Oluwatobi handled my case with genuine empathy, respect, and compassion. From the beginning, it was clear that she understood both the legal complexities and the emotional impact of the situation. She supported me throughout the process, always making me feel heard and acting effectively on my concerns.

The quality of communication was excellent at all times, whether through phone calls, emails, or letters. I always felt updated and knew what was happening with my case. The level of service and availability provided was also very reassuring.

Oluwatobi demonstrated strong professionalism and legal knowledge throughout. I appreciated the honest guidance she provided, especially when increased support or further guidance was needed, as her reasoning was always clear and helpful.

I would also like to mention Lucy, who was a great support throughout the process and contributed positively to my experience.

Overall, I am very happy with the support I received from Oluwatobi, who is truly a great asset to the team. I would highly recommend her services to anyone seeking compassionate and professional family law support.

December 21, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jade

We are grateful for your positive feedback.

We are very glad to hear that Child Care Solicitor Oluwatobi Akinwande delivered the high standard of service we strive for at Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

We cannot thank Paige Evans at Duncan…

We cannot thank Paige Evans at Duncan Lewis Solicitors enough for guiding us through our court case from start to finish. Paige was professional, supportive, and reassuring throughout the whole process, always keeping us informed and helping us feel at ease during a stressful few years. Thanks to her hard work and dedication, the case was successfully resolved out of court. We highly recommend Paige and are truly grateful for everything she did for us.

May 11, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Natasha

Thank you for your thoughtful review.

We are pleased to know that Civil Litigation Solicitor Paige Evans delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Absolutely Amazing Service

Sophie Raymond and Lucie Morris handled my urgent occupation order application with extreme care, compassion and kindness.
They won the case for me and the barristers they appointed were amazing at the court hearings.
I was kept fully informed by email and telephone calls regularly and have every faith in them for my upcoming Child Arrangement Order etc.
I would 100% recommend this firm, especially the legal team who handled my case.

May 11, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Donna

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a best experience with Duncan…

I had a best experience with Duncan Lewis solicitors,they helped me so much,also they've been very understanding and respectfully.

October 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Julija

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

I would like to thank Duncan Lewis…

I would like to thank Duncan Lewis Solicitors for the timely and professional help and support they provided to me while working on my case. All processes and procedures to start working together on my case were fast and not complicated. The company also took into account my need for an interpreter and throughout our work I was provided with a professional translator who greatly facilitated the course of the case. It is also worth noting that we were able to use the help of professional experts in different industries who cooperate with the company and provide the most accurate reports and expertise. I completed my case successfully thanks to the very talented lawyer Shrestha Banerjee. She immediately revealed the strengths and weaknesses in my case and we started working without delay. Her timely reaction to the slightest change in my case, constant control, collection of documents, professional approach and the time she generously devoted to my case helped me cope with it in 5 months, although it could have taken more than two years. I personally advise you to contact her for legal help because your problem matters to her and she will help solve it!

May 14, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Alikhan

We appreciate your feedback and are glad that our team provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I cannot express enough gratitude to…

I cannot express enough gratitude to Duncan Lewis Solicitors for their exceptional handling of my case. From the very beginning, I was met with a level of professionalism that is truly rare.

I want to specifically highlight the incredible work of my caseworker, Srishti Shrivastava. Throughout a process that could have been incredibly stressful, Srishti made me feel hopeful and safe. It was clear from our first interaction that she had a 100% genuine interest in the success of my case. Her dedication didn't just feel like "legal assistance"—it felt like having a true advocate in my corner.

The quality of communication was amazing; I was kept informed at every stage via prompt emails and phone calls, and I never had to wonder where my matter stood. The quality of service and availability was quite simply excellent. Srishti’s deep legal knowledge and professionalism are highly recommendable to anyone seeking legal representation.

If you are looking for a firm that combines high-level legal expertise with genuine compassion and reliability, I wholeheartedly recommend Duncan Lewis and Srishti Shrivastava. Thank you for helping me navigate this with such care and success.

January 16, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Manga

Thank you for your review. We are glad to hear that our team made a difference to your experience and supported you through the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I was grate experience with Duncan I am…

I was grate experience with Duncan I am extremely satisfied with your employee Denny Joseph Derasahayam thank to him for guiding me

November 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Asad

Thank you for your feedback. We are happy to hear that you had a great experience with Caseworker Denny Joseph Derasahayam.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

I am currently working with Aine at…

I am currently working with Aine at Duncan Lewis and have been deeply disappointed by the experience. Rather than feeling represented, I feel as though my own consultant is acting as the opposition. I have felt consistently interrogated and doubted, making an already stressful legal situation feel significantly worse. It feels more like a focus on fee collection than genuine advocacy. If you are looking for a solicitor who provides a supportive environment and believes in their client’s case, I would suggest looking elsewhere

May 7, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Chantel

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Uzma Shaik. My case was handled professionally and everything went smoothly from start to finish.

Uzma was very supportive, responsive, and always kept me well informed. Her communication and legal knowledge were excellent, and she was incredibly enthusiastic in helping me.

Everything was handled perfectly — highly recommended.

April 30, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Van

Thank you for your kind words. Caseworker Uzma Shaik works diligently to guide clients with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

This is a response to Duncan Lewis.

This is a response to Duncan Lewis.
"I have escalated the full details of this mess to your Client Care Team.

"I have contacted your Client Care Team with the full details a dozen time and nothing has changed and just told me they have 8 weeks to deal with the complaint. Went to ombudsman was told I had to wait 8 weeks for them to deal with the complaint before they can step in. Went to legal aid same response.
To be honest, my experience with Duncan Lewis has been a nightmare.

Despite complaining over a dozen times that the caseworker is too passive, nothing changed. I was told to 'be patient' while the Council did nothing. In the end, I had to step in and do the legal work myself just to get the Section 184 decision the caseworker couldn't secure, not once was there an apology but I did receive an email from the solicitor asking me not to contact the council what a joke.

It feels impossible to get real help. The actual Solicitor refuses to be copied in on emails and informed me not to cc her and only to deal with the caseworker, so I'm stuck dealing with a junior staff member who just quotes the law at me instead of fighting for a vulnerable client. Not her fault.

I am currently doing my own legal representation while the firm claims the fees. I simply cannot recommend a service that leaves a vulnerable client to fend for themselves."

I have effectively been forced to manage my own legal case. I would advise others to look for a firm that actually advocates for their clients rather than just administering files."
The solicitor is non existent, she told me to stop sending her emails and to deal with the caseworker only, there is no advocacy, no one to complain to, every time I raise a legal point the caseworker tells me she will discuss with the solicitor and of course it’s crickets or she comes back with quoting the law. With my experience I find it hard to believe they have all these positive reviews. This law firm is uncaring, robotic. I have no sense they are fighting my corner or even think outside of the box. I hired them to advocate for my nephew and unfortunately I am out of the country or I would be chasing this firm.
If anyone reading this is thinking of hiring Duncan Lewis please don’t even if referred there are better more caring firms out there.
I should have looked into them now we are stuck.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

They went above and beyond helping me…

They went above and beyond helping me with my case and always responded fast and efficient to any queries or questions

March 30, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Danielle

We appreciate your thoughtful review. It is always rewarding to hear that our clients feel supported and well-represented.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for both Ishika Ahuja, who served as my caseworker, and my lawyer, Pardeep Somel, as well as the entire team at Duncan Lewis Solicitors.

Their dedication and respect for their clients go far beyond expectations. They are incredibly mindful of your time, your emotional state, and your overall experience throughout the process. What truly sets them apart is their high level of professionalism and their genuine commitment to understanding your story not just on the surface, but by carefully examining the full context of your background and experiences.

They take the time to thoroughly investigate every detail, ensuring that your case is presented with depth, accuracy, and care. This level of attention and diligence reflects their extensive experience and expertise.

Both are highly skilled and successful in the cases they handle. Their track record speaks for itself they consistently deliver strong outcomes.

I also extend my heartfelt thanks to Duncan Lewis Solicitors for their outstanding support and professionalism throughout my journey.

I wholeheartedly recommend Ishika Ahuja, Pardeep Somel, and Duncan Lewis Solicitors to anyone seeking reliable advice and a strong chance of success in their case. If you want professionals who truly understand, support, and advocate for you, they are the people to choose.

April 28, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jamaal

We are grateful for your kind words about Director Pardeep Somel and Caseworker Ishika Ahuja of the Immigration team. It is wonderful to hear that their professionalism and compassion made such a difference during your matter and we wish you all the best for the future.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Simply the best

My case was handled by Sehar Siddiqui, who was thoroughly courteous, diligent and with the utmost professionalism. I was kept informed and updated regularly throughout, resulting in a highly satisfactory outcome to my case - and I would strongly recommend Sehar Siddiqui and Duncan Lewis Solicitors.

April 1, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Simon

Thank you for your feedback.

We are pleased to hear that you had such a positive experience. Housing Caseworker Sehar Siddiqui is dedicated to providing clients with a professional and supportive service.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thanks from Snaket Dhull

Hi Mr. Snaket Dhull is the best solicitor because of his experience he try the best with emigrant in asylum case I am very happy ftom him I hope you always successfull in your life thank you from help with me.

April 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Shamsullah

We are happy to hear that our team was able to support you effectively and that you felt reassured throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you Duncan Lewis

Thank you Duncan Lewis! Miranda, has been helping me for quite a while and I want to give her the praise she deserves. She goes above and beyond. I am very grateful! Great place with great staff! ⭐️

April 22, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mollie

We are pleased that you had a positive experience with Housing Trainee Solicitor Miranda Quashie. We are are committed to guiding clients through difficult times with empathy and professionalism. Thank you for choosing Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you very much DUNCAN LEWIS…

Thank you very much DUNCAN LEWIS SOLICITORS, you are the best, you have the best services at all levels, my case was handled exemplary, from beginning to end! EVERYTHING was superlative, the quality of communication - phone calls, emails, letters, the quality of services and availability.
Professionalism and legal knowledge, empathy and quality of services are at home at DUNCAN LEWIS SOLICITORS!
Also THANK YOU VERY MUCH and I am deeply grateful to Miss LUCIE MORRIS, for her exceptional professionalism that she demonstrated throughout my entire legal file, I especially thank her for her valuable professional training and high and special legal skills! I am deeply grateful to you!🙏🙏💐

April 10, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Petre

Thank your for your kind words. We are delighted to hear that you had a great experience with Child Care Caseworker Lucie Morris.

Kind regards,
Duncan Lewis Solicitors

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Rated 3 out of 5 stars

Hema Yaramachu

Hema Yaramachu, you helped me a lot. Thank you very much for everything. You are a nice and friendly person. We really appreciate it.

March 24, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Skye

Thank you for your kind words. We are happy to hear that our team was able to successfully resolve your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to leave a very positive…

I would like to leave a very positive review of the firm, which has consistently demonstrated organization, professionalism, and excellence in service. I would especially like to thank Ms. Camila Leogrande, who has been extremely attentive, dedicated, and compassionate at all times. Her guidance and support made all the difference to me. I highly recommend their services with complete confidence!

April 15, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jessica

We are delighted to hear that you experienced such professionalism and dedication from Public Law Trainee Solicitor Camilla Leogrande. Thank you for trusting us with your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sophie was just amazing and very re…

Sophie was just amazing and very re assuring. She did not lie or try to make out things were better then they were. Told the utter truth which I needed. Amazing communication since day 1

March 1, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Lee

Thank you for your feedback. We are happy to hear that you had a great experience with our team.

Kind regards,
Duncan Lewis Solicitors

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