Duncan Lewis Solicitors Reviews 

1,730
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional legal team for providing clear guidance, demonstrating deep legal knowledge, and maintaining consistent communication from start to finish. Clients often express immense gratitude for the dedicated approach taken by their solicitors during difficult periods. However, some reviewers were not happy with communication issues, noting that staff members could be very slow to respond to inquiries or difficult to reach when needed. A few people also mentioned experiencing frustrating delays, feeling that their urgent emails were ignored, or finding it difficult to get timely updates on their ongoing cases.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting exceptional professionalism, dedication, and deep... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and continuous... See more

Response time

Users describe ambiguous interactions with response_time, reflecting mixed feelings about the communication... See more

Location

Consumers find location to be ambiguous regarding office accessibility and regional presence. Reviewers note... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

I was under legal aid, Primal still treated me like i was a standard customer, prompt replies, good advice and no messing around. I felt Primal understood my position, wanted to help and i felt confid... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

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Replied to 19% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,730)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently excellent client service

Having worked with Duncan Lewis (and many other similar law firms) for several years I have found DL to be consistently excellent in the client service they provide. The level of support provided to clients is second to none and the casework is unfailingly thorough and professional. Having recently worked with Raj Vardhan Choubey I can say he provides a detailed and comprehensive client service and is also skilled and compassionate in his interactions with clients.

February 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Consumer

Thank you for your kind feedback. We are pleased to hear that Caseworker Raj Vardhan Choubey was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Windrush citizenship

I cannot speak too highly of the care and professionalism given to me by Ms. Rahman and others at Duncan Lewis. They completely understood the Windrush backstory and went in to bat on my behalf, to re-establish my citizenship.

February 19, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Robert

Thank you for your feedback. We are pleased to hear you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am very grateful to Duncan Lewis…

I am very grateful to Duncan Lewis Solicitors for handling my case.
Sumati Prakash Wankhede was professional, understanding and respectful at all times.
She explained everything clearly and made me feel supported during an extremely stressful situation.
The communication was consistent and I felt that my case was treated seriously and with care.
Thank you for your professionalism and dedication.

February 17, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Vigenti

We are pleased that our team was able to assist you with professionalism and care throughout your case.

Kind regards,
Duncan Lewis Solicitors

Rated 4 out of 5 stars

Homelessness to being rehoused

I would like to express my sincere gratitude for the exceptional service I received from SAILAJA TADEPALLI a case worker from Duncan Lewis Solicitors. The legal assistance provided by your team has been life-changing for my children and me, supporting us through the transition from homelessness to being successfully rehoused. We truly appreciate the dedication and help we received throughout this process.

October 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Customer

Thank you very much for your kind feedback. We are pleased to hear that you had such a positive experience. Caseworker Sailaja Tadepalli is dedicated to providing clients with professional and supportive service, and we are delighted that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional

Professional, responsive, and got me results when I needed them most very cooperative reponse every time when I contacted her Thank you Sailaja Tadepalli .

December 11, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sobia

We greatly appreciate your positive feedback. It is always a pleasure to hear that our clients feel listened to and well-represented.

Kind regards,
Duncan Lewis Solicitors

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Rated 1 out of 5 stars

Poor customer engagement and disregarding a clients wishes.

Having recently engaged with Duncan Lewis as a Solisitor I wanted to represent me was one of the Directors I have been left in the uncomfortable position that they want to reallocate my case to a lesser experienced Solisitor and that my Solisitor is not available. The communication from the suggested Solisitor has been rather uncomfortable with little or no empathy. They have told me not to contact my Solisitor, with no answers to any of my questions. My last email,at the beginning of last week, to the CEO and the Client Care Team has gone unanswered.

My view was I had personally chosen my Solisitor not the firm.

February 17, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Justin

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

recommended law firm

i have worked with Duncan Louis and the solicitor who name Sailaja Tadepalli was assisting me phenomenally successfull. she was very good treating her client and she has got politely spoken to the client. i really recommended this Duncan Louis to those who confront the legal matter. i was not stressful when they worked for me and and I feel they were the option for the one who confront legal issues. certaily and definitely not 5 star, but 10 star i review. thank you
Abigail Baron

November 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abby

We appreciate your feedback and are glad that Housing Caseworker Sailaja Tadepalli provided you with effective advice and support.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

“Exceptional Dedication and Impact – Miranda Quashie, A Truly Outstanding Trainee Solicitor”

Before Miranda Quashie took over my case, I had been working with another firm, but once Miranda handled it, there were immediate and noticeable improvements. She approached the case with exceptional professionalism, diligence, and remarkable attention to detail. Miranda consistently kept me informed at every stage, providing clear and precise updates, and carefully explaining each step she was taking. I was truly impressed by the actions she took, and I trusted her completely due to her steady progress and strong perseverance. I also greatly appreciated that she sent updates even outside of working hours, which demonstrated her extraordinary dedication and commitment. She worked with great care and focus, always concentrating on the most important points of the case. Her ability to simplify complex legal matters made a stressful experience much more manageable. Beyond her technical skills, Miranda demonstrated genuine empathy and understanding, always responding promptly to questions and addressing any concerns I had. Truly, she brought us back to life by restoring confidence and clarity during a very challenging time. She combines a strong analytical mind with excellent communication skills and a collaborative approach, making her a standout Trainee Solicitor. I have no doubt that she will excel in her legal career and make a significant, positive impact in any firm or organization she joins.”

December 13, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MUSA

We appreciate your feedback and are glad that Housing Trainee Solicitor Miranda Quashie provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had an excellent experience with …

I had an excellent experience with Uzma Sheikh was patient, and supportive throughout my case. She explained everything clearly, and handled my application with great care and attention to detail. Thanks to her hard work, I successfully received my positivedecision. I truly appreciate her dedication and would recommend her services to anyone needing immigration support.

February 13, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Nadeen

Thank you for your thoughtful feedback. We are truly pleased to hear that you felt supported by our team throughout your matter.

Kind regards,
Duncan Lewis Solicitors

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Rated 1 out of 5 stars

Stay clear of this firm

Do not use this firm. They lose paperwork. They tried passing blame onto me. None of their staff seam to know what they are doing. Through my own research I found an office they advertise is actually a virtual office and it doesn’t say that on their website.

February 12, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Stuart

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Made a Difficult Situation Much Easier”

Meghana Vuttaradi She was not only professional and knowledgeable, but also incredibly kind and supportive throughout the entire process. She made everything feel much easier and less stressful for me. I’m truly grateful for her help.”

February 10, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Rahwa

Thank you for your feedback. We are glad our team could assist you with professionalism and care throughout your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Hello .l m would like to express my…

Hello .l m would like to express my sincere gratitude to the esteemed lawyer. Sai Subbaraj Maganti. He is a highly experienced lawyer who helped me obtain asylum he was very patient with me .and I thank him and all his colleagues. Thank you very much
Sai subbaraj maganti

February 12, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Murut

Thank you for your kind words. Caseworker Sai Subbaraj Maganti works diligently to guide clients through each stage of their case with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 3 out of 5 stars

This legal firm is very difficult

This legal firm is very difficult, I can not speak to anyone other then the Indian phone operators who either do not seem to understand English and I find it hard to understand what they are saying but seem to do everything in their power not to help you, the website needs to be updated as it says it offers legal aid but they keep on saying that they no longer offer this for civil litigation, I would appreciate if someone more senior is able to contact with me over the matter. Thanks.

February 9, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Michael

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Anmol Kaur is exceptional

From the very start, she approached my case with humanity, clarity, and genuine care - something that matters more than words can say when you're navigating an immigration process tied to trauma and uncertainty. She worked tirelessly, often beyond working hours, and met my (admittedly perfectionist) standards with patience and precision every single time.

Her attention to detail, strategic thinking, and unwavering commitment ultimately helped me secure Indefinite Leave to Remain - a life-changing outcome. I will always be deeply grateful for her professionalism, empathy, and integrity. I could not have asked for a better solicitor.

November 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abjaa

Thank you for your thoughtful review. We are pleased to know that Immigration Caseworker Anmol Kaur delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

He is very talented and good solicitor

He is very talented and good solicitor; he always responded my call

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear sijad

Thank you for taking the time to share your experience. We are pleased to hear that our team was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

rude staff,calling last 3 days gave my…

rude staff,calling last 3 days gave my details no one get back to me instead staffs are telling me if can’t wait go to somewhere else .

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear musumi

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Paul Nuttall, Duncan Lewis Solicitors, Family Law

I have been assisted by Duncan Lewis for years and during many family law cases via Legal Aid. They have always been highly professional, quick to respond, clear in their instructions and treated my case with upmost respect and sincerity. I have also been lucky to have been represented by the same solicitor, Paul Nuttall, for years and have received a highly tailored to my needs service because of his hard work and dedication to my case. Couldn't be happier with my experience!

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Anna

Thank you for your kind feedback. We are pleased to hear that Child Care Solicitor Paul Nuttall provided clear guidance and strong representation throughout your case. Your recognition is greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Avaani Grewal best solicitor!



Dear Avaani,

I wanted to take a moment to personally thank you for everything you have done for me during my case.

From the very beginning, you handled my situation with such professionalism, compassion, and determination. While I was fighting for my child during one of the most difficult periods of my life, you consistently went above and beyond to support me — not only legally, but emotionally as well. Your patience, reassurance, and clear communication made an enormous difference when things felt overwhelming.

It was always clear how much care and effort you put into my case. You were thorough, proactive, and incredibly dedicated, and I genuinely felt that you were fully invested in achieving the best possible outcome for my child. That level of commitment is something I will never forget.

You should be extremely proud of the solicitor you are becoming. I am truly grateful that my case was in your hands, and I cannot thank you enough for your hard work, kindness, and support throughout this process. You are an absolute asset to Duncan Lewis Solicitors and I wish you all the best for the bright future you have ahead of you!

With sincere thanks and appreciation,

Kind regards,
Samantha Johnson

January 29, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Samantha

We appreciate your feedback. Our Family and Child Care team prides itself on being responsive, skilled and committed to achieving the best possible outcomes for clients. We are delighted to see Caseworker Avaani Grewal's hard work recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great experience to be honest…

Great experience to be honest professional service Respectful treatment and communication, special thanks to sajal Parashar for guiding me and supporting my case
Great work all the best for Duncan Lewis solicitors

December 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohammed

Thank you for your feedback. We are pleased to hear you had a positive experience with Caseworker Sajal Parashar. Their professionalism and dedication to achieving the best outcome for clients is something we greatly value.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional and Supportive Service

I have had a very positive experience with Duncan Lewis Solicitors, particularly with Anjali Dora who has been assisting me with my case. She has been professional, well organised, and consistently proactive in managing my matter.
Anjali has kept me regularly updated, communicated clearly through emails and meetings, and ensured that everything was explained to me in a way I could understand. She has been supportive, attentive, and always available to arrange meetings to organise and progress my case.
Overall, I am very satisfied with the quality of service, communication, and professionalism provided.

January 22, 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear MHD

Thank you for taking the time to share your experience. We are happy to hear of Caseworker Anjali Dora’s professionalism and dedication to achieving positive outcomes for her clients. Your comments are greatly valued and will be shared with the team.

Kind regards,
Duncan Lewis Solicitors

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