Duncan Lewis Solicitors Reviews 

1,730
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional legal team for providing clear guidance, demonstrating deep legal knowledge, and maintaining consistent communication from start to finish. Clients often express immense gratitude for the dedicated approach taken by their solicitors during difficult periods. However, some reviewers were not happy with communication issues, noting that staff members could be very slow to respond to inquiries or difficult to reach when needed. A few people also mentioned experiencing frustrating delays, feeling that their urgent emails were ignored, or finding it difficult to get timely updates on their ongoing cases.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting exceptional professionalism, dedication, and deep... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and continuous... See more

Response time

Users describe ambiguous interactions with response_time, reflecting mixed feelings about the communication... See more

Location

Consumers find location to be ambiguous regarding office accessibility and regional presence. Reviewers note... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

I was under legal aid, Primal still treated me like i was a standard customer, prompt replies, good advice and no messing around. I felt Primal understood my position, wanted to help and i felt confid... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 19% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,730)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible initial impression

Terrible initial impression. The person who answered my call had an accent i couldn't understand and he was unable to understand me. Put on hold with terrible music, very unprofessional.

November 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear John

We are sorry to hear about your experience. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Recommended

Great people, excellent service

October 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Hsk

We appreciate you taking the time to share your experience. Our team takes pride in delivering clear, effective and client-focused advice.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Duncan Lewis…

I would like to thank Duncan Lewis Solicitors for their professional work and excellent service.
My case was handled by Ms. Lakshmi Gayatri Mani Paila, who was always kind, respectful, and very professional.
She explained everything clearly and always kept me informed about my case.
I felt supported and confident throughout the process.
I really appreciate her communication, quick responses, and legal knowledge.
I highly recommend her and the Duncan Lewis team for anyone looking for professional and caring solicitors.

September 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohamed

Thank you for taking the time to share your experience. We are happy to hear of Caseworker Lakshmi Gayatri's professionalism and dedication to achieving positive outcomes for their clients. Your comments are greatly valued and will be shared with the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I want to thank Dunkel Lewis very much

I want to thank Dunkel Lewis very much, and I also want to thank the lawyer named Oscar. This lawyer is very respectable and very, very skilled. All thanks and appreciation to you, Mr. Oscar.

October 30, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Adel

Thank you for your feedback. We are pleased to know that our team was able to support you effectively and that you had a positive experience with our firm. Your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am very satisfied with your service…

I am very satisfied with your service and you helped me get what I want .
My case worker is really very good person and I happy to have her as my case worker.

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sadia

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

The Company case worker was supportive…

The Company case worker was supportive and she was able to help and organized.

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Tewodros

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Our case was handled by Zuhal Saglqm…

Our case was handled by Zuhal Saglam Bas. Zuhal handled our case with such care and consideration and was very supportive. She took time to explain things that we never understood with professionalism. We had quick responses to calls and emails. Would definitely use Zuhal and Duncan Lewis Solicitors again. Thank you.

October 24, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Julie

We appreciate you taking the time to share your feedback. It is encouraging to know that Housing Solicitor Zuhal Saglam Bas’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Firthank you and the seelook for your employees

First: This company in general has credibility in dealing with accurate details and quick response at any time especially what the prominent lawyer who did not miss a moment in all the details of my case of interviews and conversations via e-mail and through the phone and translation of all papers and to save appointments and strict commitment is starting 7 stars because it already works sincerely from the day I met her through the phone so far.. seel

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohamed

Thank you for your feedback. We are pleased to know that our team was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I’m incredibly grateful for the amazing…

I’m incredibly grateful for the amazing support I received from Raj Kundu throughout my asylum process. From the very start, Raj was professional, cared about the benefits weather I am getting or not, and extremely dedicated towards my claim.
All our meetings were held virtually, but Raj still made me feel fully supported and confident every step of the way. Raj took the time to meet with me several times online, explain everything clearly, and keep me updated throughout the process.
The communication was excellent — every time I sent an email, Raj replied quickly and always made sure I felt reassured and well-informed.
Thanks to Raj’s hard work and attention to detail, my case went smoothly and ended successfully. I couldn’t have asked for a better solicitor. Truly professional service — highly recommended!

October 28, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Wahidi

We appreciate you taking the time to share your feedback. It is encouraging to know that our team’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

The right choice

Thank you very much, it was an honor to deal with you

October 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear بكري سانتو

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Exceptional Immigration Lawyer – Highly Recommend!

had a wonderful experience with Hina Kargar from Duncan Lewis Solicitors. She helped me with my asylum and immigration case, and I couldn’t have asked for a better lawyer. Hina was so kind, patient, and always took the time to listen and explain everything clearly. She stayed in touch throughout the whole process, quickly replying to my calls and emails, and always made me feel supported and confident. Her professionalism and deep knowledge of immigration law were outstanding, and thanks to her hard work my case was successful. I’m truly grateful for everything she’s done and highly recommend her to anyone who needs help with an asylum or immigration matter.

October 26, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Ahamd

Thank you for your feedback. We are pleased to know that Immigration Solicitor Hina Kargar was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

This is a best place for the people who looking for solicitors especially for asylum seekers

My experience was great because my case worker Kavya Sree Borpatla helped me alot to express my self and my case she contacted me many times by phone call and email.

August 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Biruk

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional and excellent care to my case

Zuhal was very helpful and communicated very well with me, keeping me updated on the details of my case regularly.

I was represented by Ms Emma Godfrey who was fantastic and presented a very detailed case on my behalf.

I felt I was in excellent hands with Duncan Lewis Solicitors and will not hesitate to contact them again should I require their help in the future.

I highly recommend their services.

October 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Millenna

We appreciate you taking the time to share your feedback. It is encouraging to know that our team’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Official Review of Caseworker Conduct: Donnelly Clata Mazarello

I am writing this review to express my deepest appreciation and gratitude for the outstanding service and support provided by my caseworker, Donnelly Clata Mazarello, throughout my children’s case. From the very beginning, Donnelly demonstrated exceptional professionalism, dedication, and compassion, making an incredibly challenging time in my life much more manageable.

My case was handled with the utmost care, attention, and efficiency. Donnelly ensured that every aspect was managed thoroughly and in a timely manner. The process was smooth and well-organized, with no detail overlooked. I always felt confident that my case was in the best possible hands.

Donnelly went above and beyond to make me feel supported, respected, and understood. She displayed genuine empathy and patience, taking the time to listen carefully to my concerns and explaining each step of the process clearly. Her calm and reassuring approach made me feel comfortable and confident throughout the entire experience.

The quality of communication was exceptional. Donnelly maintained regular contact through phone calls and emails, ensuring that I was always informed and updated on any developments. She was always prompt in responding to any queries and explained everything in a clear, concise, and professional manner. I never once felt left out of the loop or uncertain about what was happening.

The level of service I received was exemplary. Donnelly was consistently available, approachable, and responsive whenever I needed assistance. She managed her time and commitments impeccably, ensuring that I always received the support and attention required. Her reliability and consistency provided great reassurance throughout my case.

Donnelly’s professionalism and depth of legal knowledge were evident at every stage. She demonstrated a strong understanding of family law and procedures, providing clear guidance and well-considered advice. Her expertise inspired confidence and helped me make informed decisions with peace of mind.

Moreover, Donnelly secured the services of a barrister to appear for me at the court hearing. The barrister, along with Donnelly and the entire legal team, worked seamlessly together to ensure the best possible outcome. They were all supportive, diligent, and highly professional throughout the process.

Overall, my experience has been nothing short of exceptional. Everything was handled smoothly, efficiently, and with the highest level of professionalism. Donnelly Clata Mazarello and her firm have truly exceeded all expectations - they are, without a doubt, the best firm I have ever dealt with. I am deeply grateful for their dedication, compassion, and outstanding service.

October 20, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MD

Thank you for your feedback. We are pleased to know that Family Law Caseworker Donnelly Clata Mazarello was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Nazir Mirza from the personal injury…

Nazir Mirza from the personal injury team went above and beyond to ensure the optimal outcome for our case. She's truly an exceptional professional that will explore every possible avenue to ensure her clients get the best outcomes. Having been her client for the past few years, we feel privileged to have her on our side. Although we have faced many difficulties throughout the years regarding the case, her compassionate approach never changed, and it is due to her determination that now we have managed a favourable settlement. I cannot recommend her highly enough!

October 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear RS

We are very grateful for your feedback and delighted that you were satisfied with the support provided by our firm and Clinical Negligence Solicitor Nazir Mirza. Our aim is always to deliver professional, thorough, and client-focused legal support, and it is encouraging to hear that we met your expectations.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

My solicitor Ian Hurst was easy to…

My solicitor Ian Hurst was easy to contact and had my best interests at heart all the way. I am happy with the outcome he secured me. Recommend.

October 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear EJ

Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the level of service and support provided by Employment Solicitor Ian Hurst.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Good solicitors they handle my case…

Good solicitors they handle my case very well.

October 15, 2024
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Gideon

We are grateful for your positive comments. Family and Child Care Solicitor Oluwatobi Akinwande is dedicated to delivering high-quality legal support, and it is rewarding to know that their commitment and expertise made a difference in your matter.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

PiyushpadamBajaj

Dear Mr. Piyush Padam Bajaj,

I hope this message finds you well.
I would like to extend my sincere appreciation to you and your entire legal team for your continuous support and professionalism. You have always been available whenever needed, responding to all our questions with patience, kindness, and a positive attitude.

Your dedication and assistance have been truly exceptional, and we are deeply grateful for your guidance and generosity.
Once again, thank you very much for your time, help, and outstanding service.

June 8, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sonia

We appreciate your feedback and are glad that our team provided you with effective advice and support. We work hard to ensure every client feels informed and confident throughout their matter.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Horrible "Solicitors"

Horrible "Solicitors" - Fake 5 star reviews aswell, if you want to lose whatever case you're facing, use these idiots that can barely speak English but apparently they're "qualified"

October 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Kozart

We are sorry to hear about your experience and would appreciate the opportunity to look into your matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Excellent Service

Ian was very helpful, understanding and efficient

October 14, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Fam

Thank you for your thoughtful review. We are pleased to know that Employment Law Solicitor Ian Hurst delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

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