Duncan Lewis Solicitors Reviews 1,700

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and supportive approach, often highlighting their ability to handle cases with great care and expertise. Many people appreciate the clear and consistent communication, noting that they felt well-informed and understood throughout their legal processes. However, some customers also noted issues with slow service and response times, with a few people mentioning long waits for updates and a lack of contact. A small number of reviewers expressed dissatisfaction with the perceived lack of care from some staff members and the handling of their cases.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, legal knowledge, and... See more

Service

People report ambiguous experiences with service. Many customers praise the professionalism, care, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising specific agents for being supportive,... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise prompt responses to phone... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

i have worked with Duncan Louis and the solicitor who name Sailaja Tadepalli was assisting me phenomenally successfull. she was very good treating her client and she has got politely spoken to the cl... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with Duncan Lewis company; the lawyer whom I dealt with is Mrs. Ankita Dwibedy, she is a professional person, she handled my case with alot of diligence and patience. Than... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Duncan Lewis not recommended

Duncan Lewis not recommended. Came to Britain with Ancestry Visa. Not illegal migrant free loader on British tax payer . Was in detention centre UK 12 months . Waiting 3 years and 4 months for Duncan Lewis . Case very slow. Better law firms in Devon UK. Do research.

May 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Sophie Rayment was truly incredible

Sophie Rayment was truly incredible. After months and months of no progress and things not going how I'd hope in court, Sophie took over and suddenly everything started to fall into place. She went above and beyond to make sure deadlines were met, that I understood everything that was happening and that my statements were the best possible representation of my position and circumstances. I went from having nothing I wanted to everything in one hearing and I attribute this to Sophie and the incredible barrister she instructed. I would choose Sophie above any other solicitor going forward. Her responses were timely and informative, she took time to respond to my questions, no matter how obscure, and the depth and breadth of her legal knowledge surpasses anything I had experienced previously. I could not say one bad thing about my experience with her. Thank you for everything!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Could not have asked for a better lawyer – Thank you Meghana

My name is Michel, and this review is for the wonderful lawyer Meghana Vuttaradi.
My case was handled with exceptional care and precision. Meghana took the time to understand every detail and built a clear, effective strategy from day one. Everything was organized, timely, and handled in a way that made me feel completely secure.
Meghana made me feel heard, respected, and genuinely supported. She never treated me like just a client – she treated me like a person going through a difficult time. Her kindness and reassurance made a huge difference in my overall experience.

Quality of communication - phone calls, emails, letters.
Flawless. Meghana always responded to my emails quickly and thoroughly. Phone calls were returned promptly, and every letter or document she sent was clear and easy to understand. I never once felt ignored or confused.

Quality of service and availability
Excellent. Meghana was always available when I needed her. Even with a busy schedule, she made time for my questions and never made me feel like a burden. Her service was fast, reliable, and always delivered with a smile.

Professionalism and legal knowledge
Meghana is highly professional and deeply knowledgeable about the law. She explained complex legal matters in simple words and gave me realistic, honest advice. I trusted her completely because she clearly knew exactly what she was doing.

I wholeheartedly recommend Meghana Vuttaradi to anyone looking for a smart, kind, and dedicated lawyer. Thank you for everything, Meghana.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Postive feedback

Although the process was long, I was kept fully informed every step of the way, which gave me reassurance and confidence during a very difficult time. Despite the challenges throughout, I felt supported by Duncan Lewis.
Oluwatobi handled my case with genuine empathy, respect, and compassion. From the beginning, it was clear that she understood both the legal complexities and the emotional impact of the situation. She supported me throughout the process, always making me feel heard and acting effectively on my concerns.

The quality of communication was excellent at all times, whether through phone calls, emails, or letters. I always felt updated and knew what was happening with my case. The level of service and availability provided was also very reassuring.

Oluwatobi demonstrated strong professionalism and legal knowledge throughout. I appreciated the honest guidance she provided, especially when increased support or further guidance was needed, as her reasoning was always clear and helpful.

I would also like to mention Lucy, who was a great support throughout the process and contributed positively to my experience.

Overall, I am very happy with the support I received from Oluwatobi, who is truly a great asset to the team. I would highly recommend her services to anyone seeking compassionate and professional family law support.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

We cannot thank Paige Evans at Duncan…

We cannot thank Paige Evans at Duncan Lewis Solicitors enough for guiding us through our court case from start to finish. Paige was professional, supportive, and reassuring throughout the whole process, always keeping us informed and helping us feel at ease during a stressful few years. Thanks to her hard work and dedication, the case was successfully resolved out of court. We highly recommend Paige and are truly grateful for everything she did for us.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely Amazing Service

Sophie Raymond and Lucie Morris handled my urgent occupation order application with extreme care, compassion and kindness.
They won the case for me and the barristers they appointed were amazing at the court hearings.
I was kept fully informed by email and telephone calls regularly and have every faith in them for my upcoming Child Arrangement Order etc.
I would 100% recommend this firm, especially the legal team who handled my case.

May 11, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Donna

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a best experience with Duncan…

I had a best experience with Duncan Lewis solicitors,they helped me so much,also they've been very understanding and respectfully.

October 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Julija

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Duncan Lewis…

I would like to thank Duncan Lewis Solicitors for the timely and professional help and support they provided to me while working on my case. All processes and procedures to start working together on my case were fast and not complicated. The company also took into account my need for an interpreter and throughout our work I was provided with a professional translator who greatly facilitated the course of the case. It is also worth noting that we were able to use the help of professional experts in different industries who cooperate with the company and provide the most accurate reports and expertise. I completed my case successfully thanks to the very talented lawyer Shrestha Banerjee. She immediately revealed the strengths and weaknesses in my case and we started working without delay. Her timely reaction to the slightest change in my case, constant control, collection of documents, professional approach and the time she generously devoted to my case helped me cope with it in 5 months, although it could have taken more than two years. I personally advise you to contact her for legal help because your problem matters to her and she will help solve it!

May 14, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Alikhan

We appreciate your feedback and are glad that our team provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I cannot express enough gratitude to…

I cannot express enough gratitude to Duncan Lewis Solicitors for their exceptional handling of my case. From the very beginning, I was met with a level of professionalism that is truly rare.

I want to specifically highlight the incredible work of my caseworker, Srishti Shrivastava. Throughout a process that could have been incredibly stressful, Srishti made me feel hopeful and safe. It was clear from our first interaction that she had a 100% genuine interest in the success of my case. Her dedication didn't just feel like "legal assistance"—it felt like having a true advocate in my corner.

The quality of communication was amazing; I was kept informed at every stage via prompt emails and phone calls, and I never had to wonder where my matter stood. The quality of service and availability was quite simply excellent. Srishti’s deep legal knowledge and professionalism are highly recommendable to anyone seeking legal representation.

If you are looking for a firm that combines high-level legal expertise with genuine compassion and reliability, I wholeheartedly recommend Duncan Lewis and Srishti Shrivastava. Thank you for helping me navigate this with such care and success.

January 16, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Manga

Thank you for your review. We are glad to hear that our team made a difference to your experience and supported you through the process.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

I had a very positive experience with Denny Joseph Derasahayam

I had a very positive experience with Duncan Lewis Solicitors, especially with Denny Joseph Derasahayam, who handled my matter professionally and with great care.

From the beginning, he was supportive, respectful, and understanding. He explained everything clearly, responded to my questions patiently, and kept me updated throughout the process. His communication by email and phone was always professional and timely.

I was very satisfied with the quality of service and the way my case was handled. Denny showed strong legal knowledge, professionalism, and genuine concern for my situation, which gave me confidence and peace of mind during a difficult time.

I sincerely appreciate his hard work and would highly recommend Duncan Lewis Solicitors and Denny Joseph Derasahayam to anyone needing legal assistance.

December 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Raihan

Thank you for your kind feedback. We are pleased to hear that Caseworker Denny Joseph Derasahayam was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I was grate experience with Duncan I am…

I was grate experience with Duncan I am extremely satisfied with your employee Denny Joseph Derasahayam thank to him for guiding me

November 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Asad

Thank you for your feedback. We are happy to hear that you had a great experience with Caseworker Denny Joseph Derasahayam.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

I am currently working with Aine at…

I am currently working with Aine at Duncan Lewis and have been deeply disappointed by the experience. Rather than feeling represented, I feel as though my own consultant is acting as the opposition. I have felt consistently interrogated and doubted, making an already stressful legal situation feel significantly worse. It feels more like a focus on fee collection than genuine advocacy. If you are looking for a solicitor who provides a supportive environment and believes in their client’s case, I would suggest looking elsewhere

May 7, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Chantel

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I'm feeling good with Mr Youssef he was…

I'm feeling good with Mr Youssef he was treat me very nice give me a call courage every time thank you very much

January 1, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abu bakarr

We are glad to hear that our team supported you throughout the process.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Uzma Shaik. My case was handled professionally and everything went smoothly from start to finish.

Uzma was very supportive, responsive, and always kept me well informed. Her communication and legal knowledge were excellent, and she was incredibly enthusiastic in helping me.

Everything was handled perfectly — highly recommended.

April 30, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Van

Thank you for your kind words. Caseworker Uzma Shaik works diligently to guide clients with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

This is a response to Duncan Lewis.

This is a response to Duncan Lewis.
"I have escalated the full details of this mess to your Client Care Team.

"I have contacted your Client Care Team with the full details a dozen time and nothing has changed and just told me they have 8 weeks to deal with the complaint. Went to ombudsman was told I had to wait 8 weeks for them to deal with the complaint before they can step in. Went to legal aid same response.
To be honest, my experience with Duncan Lewis has been a nightmare.

Despite complaining over a dozen times that the caseworker is too passive, nothing changed. I was told to 'be patient' while the Council did nothing. In the end, I had to step in and do the legal work myself just to get the Section 184 decision the caseworker couldn't secure, not once was there an apology but I did receive an email from the solicitor asking me not to contact the council what a joke.

It feels impossible to get real help. The actual Solicitor refuses to be copied in on emails and informed me not to cc her and only to deal with the caseworker, so I'm stuck dealing with a junior staff member who just quotes the law at me instead of fighting for a vulnerable client. Not her fault.

I am currently doing my own legal representation while the firm claims the fees. I simply cannot recommend a service that leaves a vulnerable client to fend for themselves."

I have effectively been forced to manage my own legal case. I would advise others to look for a firm that actually advocates for their clients rather than just administering files."
The solicitor is non existent, she told me to stop sending her emails and to deal with the caseworker only, there is no advocacy, no one to complain to, every time I raise a legal point the caseworker tells me she will discuss with the solicitor and of course it’s crickets or she comes back with quoting the law. With my experience I find it hard to believe they have all these positive reviews. This law firm is uncaring, robotic. I have no sense they are fighting my corner or even think outside of the box. I hired them to advocate for my nephew and unfortunately I am out of the country or I would be chasing this firm.
If anyone reading this is thinking of hiring Duncan Lewis please don’t even if referred there are better more caring firms out there.
I should have looked into them now we are stuck.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

They went above and beyond helping me…

They went above and beyond helping me with my case and always responded fast and efficient to any queries or questions

March 30, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Danielle

We appreciate your thoughtful review. It is always rewarding to hear that our clients feel supported and well-represented.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for both Ishika Ahuja, who served as my caseworker, and my lawyer, Pardeep Somel, as well as the entire team at Duncan Lewis Solicitors.

Their dedication and respect for their clients go far beyond expectations. They are incredibly mindful of your time, your emotional state, and your overall experience throughout the process. What truly sets them apart is their high level of professionalism and their genuine commitment to understanding your story not just on the surface, but by carefully examining the full context of your background and experiences.

They take the time to thoroughly investigate every detail, ensuring that your case is presented with depth, accuracy, and care. This level of attention and diligence reflects their extensive experience and expertise.

Both are highly skilled and successful in the cases they handle. Their track record speaks for itself they consistently deliver strong outcomes.

I also extend my heartfelt thanks to Duncan Lewis Solicitors for their outstanding support and professionalism throughout my journey.

I wholeheartedly recommend Ishika Ahuja, Pardeep Somel, and Duncan Lewis Solicitors to anyone seeking reliable advice and a strong chance of success in their case. If you want professionals who truly understand, support, and advocate for you, they are the people to choose.

April 28, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jamaal

We are grateful for your kind words about Director Pardeep Somel and Caseworker Ishika Ahuja of the Immigration team. It is wonderful to hear that their professionalism and compassion made such a difference during your matter and we wish you all the best for the future.

Kind regards,
Duncan Lewis Solicitors

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Rated 5 out of 5 stars

Simply the best

My case was handled by Sehar Siddiqui, who was thoroughly courteous, diligent and with the utmost professionalism. I was kept informed and updated regularly throughout, resulting in a highly satisfactory outcome to my case - and I would strongly recommend Sehar Siddiqui and Duncan Lewis Solicitors.

April 1, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Simon

Thank you for your feedback.

We are pleased to hear that you had such a positive experience. Housing Caseworker Sehar Siddiqui is dedicated to providing clients with a professional and supportive service.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

My experience with Duncan Lewis…

My experience with Duncan Lewis Solicitors has been excellent in every respect. The team is highly competent and demonstrates great ability to handle cases with seriousness and clear professionalism.
​I would like to extend a special thanks to my lawyer, Ojashwi Sidharth, for his exceptional efforts. He has shown great efficiency and dedication in handling my case. He was always responsible, providing constant updates and clear answers to all my inquiries. His professional support and precise guidance were pivotal in ensuring that the procedures went smoothly.
​I am very grateful for the work provided by Ojashwi Sidharth, and I highly recommend working with him and this firm to anyone seeking legal excellence and integrity."

April 24, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mujtaba

Thank you for your feedback. We are pleased to hear that you had such a positive experience. Caseworker Ojashwi Sidharth is dedicated to providing clients with a professional and supportive service, and we are delighted that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thanks from Snaket Dhull

Hi Mr. Snaket Dhull is the best solicitor because of his experience he try the best with emigrant in asylum case I am very happy ftom him I hope you always successfull in your life thank you from help with me.

April 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Shamsullah

We are happy to hear that our team was able to support you effectively and that you felt reassured throughout the process.

Kind regards,
Duncan Lewis Solicitors

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