Dunham Hale Chartered Surveyors Reviews 

Good Comms, quality report. Nice to have a personal service for once rather than dealing with a sales team. Booked with the boss and dealt with the surveyor from start to finish. 5 Star.

Very pleased with our survey. Neil called and we booked there and then after a half hour phone call with him. Lots of info in the report, highlighted aspects we didn't know about.

The drone survey worth every penny as the chimney stack needs rebuilding. That alone was a cost saving of £3000. This more than paid for the cost of the report. This was almost £1500 so we saved £1500 off the property and a free survey.

Neil is very thorough and you can tell his years of experience just by chatting to him and backed up by a quality report.

We would certainly use Neil and Dunhams again.

Dunhams were efficient, reasonably priced and detailed in their reporting. Helped us see some issues. Only downside would be wobbly video on the drone but it was a windy day so it could have been this. Other than this no problems.

Very good detailed report. We used Dunham Surveyors in Jan 2025 and decided to use them again after our house fell through.

Ordered a Level 3 from Dunham's. I was originally having a Level 2 but the drone survey wasn't included with the Level 2 so the different cost wasn't much more. I paid £1100 for the survey and Neil found 19k of problems. All in all the 1100 was a reasonable price given the five figures what we got off the house.

Great communication and detailed report.

We used Neil in 2018 for an extension and some architectural drawings on our previous house. When we were looking for a Level 3 we noted Neil and Dunham's did these so we used Neil again as our experience last time was second to none.

As always, very polite and a detailed report. We opted for the free drone survey which indicates roof issues. We saved some money on the new house.

We will be using Neil for our upcoming extension plans. Excellent service and would recommend to anyone.

We have used Dunham Hale Surveyors on three occasions now. Always easy to deal with and they get the job done without trouble.

Jane was very easy to talk I and explained everything.

One of Dunhams selling points is that they will guarantee to find at least £2000 in defects or refund you the survey fee if they don't. They actually found £11000 for us on this house and we negotiated with the vendor and managed to get 9000 off the house.

Survey cost was £1200 but we got ££9000 off the house so this is monet well spent.

I our first house we thought this was a really good assurance we wish all surveying firms did the same.

Amazing service and gambling £1200 to get £9000 or £1200 back is a win win.

Excellent. Recently used Dunham Hale Surveyors for our survey in Leigh Lancashire.

We were impressed with the level of detail, communication, drone survey and the after advice received from Jane our surveyor.

We have already recommended to friends who are also buying.

Second time we used Dunham's. Very good service. Prompt, very well written report. Good aftercare, and lots of information helped us decide on the property.

We really liked the costs of defects which gave us an idea on what we needed to spend post completion.

Not the cheapest but like others have said, what you pay determines how much time is put into the survey and report. We will use again.

We have used Dunham Hale Surveyors before and always efficient and competent. We opted for a drone survey with the level 3.

Lots of issues we didn't realise and turns out that the drone showed some major problems with the roof sagging, bowing and lots of loose tiles.

We managed to get a whopping 35k off the property.

We are very pleased yet again.

I have used their services. Their communication is very poor and they are never ever reachable. I have used phone, email, whatsapp everything. All I have received is a survey report. During their sales pitch they mentioned they will discuss the report with me but that has never happened.

My buyer used this firm from their London office to survey the house which is part of an estate that I’m Executor of. The surveyor, Neil, went about his work ripping plaster off the walls and leaving it on the floor. The entrance to the front door had a wall paper lined porch, a part of which he ripped off and left on the walkway. Because the house was owned by an elderly lady who died last year and the house was in need of some repair, he probably took the view that it was ok to do what he did. I took photos of what he had done and called him to ask if this was their usual way of surveying. He got very defensive and rather than hold his hands up and apologise he felt he needed to stand his ground. This exacerbated the issue because he clearly feels this was acceptable behaviour as a supposed surveyor . The images of what he did do not lie.
I probably wouldn’t have resorted to this review had he apologised. It had taken my wife and I around 9 months to clear the house to get it presentable for sale as well as to make the arrangements for the elderly lady’s funeral and to deal with Probate and difficult beneficiaries. This guy walks in and showed zero respect. In addition, the appointment was for between 9-10 am and he rocked up after 12.30pm, again with no apology. His arrogance was breathtaking ! This is not the end of the matter.

Update 24 Jan 2025
Dunham replied to my review as I expected they would. The timing of the visit I will put down to a lack of communication on the agents part.
However, I did not expect to find what I found when I returned to the house particularly as this was my family home which was put up for sale because of a family bereavement. I did call you on Thursday 9 Jan and yes, my wife and I did raise our voices at you because you doubled down on your actions. But, at no time did we verbally abuse you. Calling you arrogant does not constitute abuse. It’s an opinion of someone’s personality flaw. True abuse is far, far worse.
That is not us. When I showed independent surveyors the images I took of what I had found, they were surprised. You state that the property is ‘in such poor condition’ - I would like you to clarify this statement. Let’s see how the buyers react to the survey and I’ll take it from there. BTW, to tone this down, I have amended the review title to “DIFFERENCES OF OPINION”

Initially we appointed another company and they let us down. In stepped Dunham Hale Surveyors last minute and they booked the survey appointment within an hour of speaking with them. They explained that the results would take a few extra days than normal due to the short notice appointment. We were happy with this as we had a verbal report the day after the survey.

In summary, excellent service. Detailed report, good comms and very pleased. Managed to get 8.5k off property so extra pleased. We will certainly use again but not the original company.

Really pleased with the results of our survey. Report was very detailed and Neil was excellent and very methodical in explaining the problems with our new house. Managed to get the house for 13k less due to the defects on the house.

Dunham's certainly exceeded our expectations and we have recommended to our friends.

Excellent. Detailedrepoet, good customer service. Glad we Used Dunham's and not a large company because we spoke with the owner/surveyor throughout. We opted for the free drone survey and this helped find 7k roof repairs. Managed to get 27k off asking price of house. We will use Dunham's again. Superb

We are moving back to uk from Oz and needed a survey pretty quick. Dunham's were quick to respond, provided a competitive but not cheap quote and booked the survey in fast.

Survey report was very detailed and gave peace of mind. Jane is very knowledgeable and made us aware of a lot of issues we were not aware of. Having never visited the property we needed someone we could trust abd able to speak with. Jane called us at 10am Melbourne time but 11pm UK time, we thought this was outstanding and there report was very very good. Managed to get 12k off the house.

We will use Dunham's again

We have used Dunham Hale Chartered Surveyors six times now in our property investing business and every time they never fail to deliver on quality and advice. Sometimes the reports aren't always in time but we don't mind as the advice far out weighs the timescales and it's only a day or two late.

This time we bought a 5 bed semi in South Manchester and the details high as usual.

Got the property below market value and very happy. We will use again for our next property. Many thanks.

Recently bought a house as we are repatriating back to UK from Dubai. We havn't had a house in UK for nearly 15 years so we didn't know any surveying firms. Came across Dunham Hale Surveyors while doing a Google search.

We opted for them based on the reviews and the fact they did a Drone Survey which was free at the time.

Great communication with Jane and answered all our concerns. Report was of detail and high quality. Report was two days late but in the end we were not in a rush and considering the quality of the report, we didn't mind. Drone Survey was worth having as it showed that the chimney stack was leaning badly and a number of missing roof tiles. Managed to get £13,000 of house price.

Really good service and prompt, professional and the report was of detail and high-quality.

We had the free drone survey and this told us the roof needed doing. We looked at a few surveyor but Dunham hale provide a personal service where we spoke direct with the surveyor instead of a sales team and and large firm.

Managed to get £10k off house and this paid for our survey, stamp duty and legal fees.

Very happy and we have recommended to two friends who are buying next house. Thanks Dunham Hale Surveyors

We used Dunham surveyors for our house survey. Excellent service and very good communication. We will use them again in the future.