Durable Reviews 

319
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly share how incredibly simple and user-friendly the platform is for building professional websites without feeling any stress. People truly love creating their online presence smoothly, praising the intuitive tools, helpful onboarding steps, and clean design features. Users frequently point out that customer support representatives are exceptionally patient and kind, going above and beyond to solve technical problems quickly. Some reviewers were not happy with specific platform limitations, noting frustrating communication delays regarding domain management, missing language options, and a complete lack of helpful weekend support when issues arise.

What people talk about most

Customer service

Users describe positive interactions with customer_service, noting that representatives are responsive,... See more

Staff

Reviewers highlight positive aspects of staff, praising their immense helpfulness, professionalism, and... See more

Website

Consumers find website creation to be a highly positive experience, praising the fast, intuitive, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that everything was handled quickly and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting fast responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about putting up a website you don't need to go any further than Durable. It uses AI to assist in its creation which allows you to do it yourself. But if you need help you can get... See more

Rated 5 out of 5 stars

Super helpful, even at 6 in the morning. I felt taken care of from the moment I hit send and they solved the issue quickly. I woke up thinking I would NEVER open the app again, and now I definitely... See more

Company replied

Rated 5 out of 5 stars

Leodith is the best when its come down to help with any issue related to your site. She actually gone beyond from her part of work and helped me go through the process in order to get my business emai... See more

Rated 5 out of 5 stars

Durable is one of the easiest and most sophisticated website builder software out there. I’ve tried many before, but this one is the best. The process was very easy and user-friendly. I was able to ta... See more


Company details

  1. Website Designer

Written by the company

Durable is an AI-powered website and small business platform built to help businesses get online quickly and grow with confidence. At its core, Durable makes it easy to create a professional website that looks polished, communicates clearly, and is ready to launch in minutes. From structure and content to visuals and layout, everything is designed to help your business show up well from day one. Beyond the website, Durable focuses on helping businesses get discovered and stay competitive. Built-in tools support search visibility, market and competitor insights, content creation, and ongoing optimization, so your business can attract the right customers and adapt as things change. Durable brings your website, growth tools, and business intelligence together in one place, giving small businesses a clear path from launch to long-term momentum, all with one login.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(319)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Peasy

Easy. Solved my problem by walking me through step by step. Sent screenshots to guide me and the follow up was A+

March 21, 2025
Durable logo

Reply from Durable

Glad we could make things easy for you! We believe in clear guidance and solid follow-up, so it’s great to hear that worked well for you. Thanks for sharing your experience! 😊

Rated 5 out of 5 stars

Realy Good Costumer Service i Ask 2…

Realy Good Costumer Service i Ask 2 Question and geht the Answer from a Real Person after 1 Minutes thats Support.

Best Greets or Beste Grüße aus Deutschland
Luigi

March 21, 2025
Unprompted review
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Reply from Durable

Vielen Dank, Luigi! 😊 We're happy to hear you got quick and real support—that's exactly what we aim for. Beste Grüße zurück nach Deutschland! 🚀

Rated 5 out of 5 stars

Great Website Building Company

I just had a great chat with Rita, she explained so many small issues for me and was super helpful. We found this website builder totally by accident and so far for me this has been the easiest to navigate and to know you have a support team on hand to be able to chat to and not a robot makes website building so much easier.

March 20, 2025
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Reply from Durable

That’s fantastic to hear! 😊 Rita will be thrilled to know she made such a difference. We’re all about making website building as smooth as possible, and real support is a big part of that. Thanks for sharing your experience! 🚀

Rated 5 out of 5 stars

Stu was just the best

Stu was just the best. Solved my complex problem instantly and with amazing kindless 🌻

March 19, 2025
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Reply from Durable

That’s wonderful to hear! 🌻 Stu will be so happy to know he made a difference. We love bringing kindness and efficiency to every interaction—thanks for sharing your experience! 😊

Rated 5 out of 5 stars

They are very trusted and provide…

They are very trusted and provide feedback for issues in a very fast time. They are great guys and an unprecendented quality service.

March 12, 2025
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Reply from Durable

Thank you so much for your kind words! 😊 We’re thrilled to hear that you trust us and appreciate our speedy support. Providing top-quality service is what we strive for every day! 🚀

Rated 5 out of 5 stars

They were fast to respond and…

They were fast to respond and understand my problem right away. It only took one connection to fix my issue.

March 12, 2025
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Reply from Durable

Glad to hear it! 😊 Quick and effective support is what we aim for. Thanks for sharing your experience! 🚀

Rated 5 out of 5 stars

Outstanding Service Experience!

The services provided were exceptional and incredibly smooth. A special thanks to Rita for her great assistance. she guided me through my issue until it was fully resolved. Highly recommend.

March 10, 2025
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Reply from Durable

Thank you for your wonderful feedback! 😊 We’re so glad Rita could provide the support you needed and make the experience seamless. We appreciate your recommendation! 🚀✨

Rated 5 out of 5 stars

Whole experience was too smooth

Whole experience was too smooth. It was so quick to create a whole website with the help of little prompt, and their support team was quick enough to respond to my queries right away. Highly recommend to use Durable, who doesn't even have any experience in creating websites like me.

March 10, 2025
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Reply from Durable

Thank you for sharing your experience! 😊 We’re so glad Durable made website creation quick and easy for you. Our support team is always here to help! 🚀 Highly appreciate your recommendation! 🙌

Rated 5 out of 5 stars

It Couldn't Get Much Easier

From beginning to end using Durable has been a joy to work with. Their integrated software allows for as much hands on or off as you require. If there is ever a need for Tech support with your website their fully knowledgable team will walk you through any questions or concerns you may have.

March 6, 2025
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Reply from Durable

Thank you for your thoughtful review! 😊 We’re thrilled to hear that Durable has been a joy to use and that our support team could provide the help you needed. We’re here whenever you need us! 🚀🙌

Rated 5 out of 5 stars

Rita is the best

Rita is the best, give her a raise!!! $$$$

March 7, 2025
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Reply from Durable

Love to hear that! 🎉 Rita truly is amazing, and we’ll make sure she sees your shoutout! Thanks for your support and enthusiasm! 🚀😊

Rated 5 out of 5 stars

Quick resnponse

March 4, 2025
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Reply from Durable

Glad we could assist you quickly! 🚀 If you ever need anything else, we’re here to help! 😊

Rated 5 out of 5 stars

Awesome service

March 4, 2025
Durable logo

Reply from Durable

Thank you! 😊 We’re glad you had a great experience! 🚀🙌

Rated 5 out of 5 stars

Stu was amazing and very patient with…

Stu was amazing and very patient with me to move my domain name over to fix my website! The customer service with him was exceptional! I highly recommend Durable.

March 4, 2025
Durable logo

Reply from Durable

That’s fantastic to hear! 😊 Stu will be so happy to know he made the process smooth for you. We appreciate your recommendation and are always here to help! 🚀✨

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied! I couldn't link my domain to the website, so I reached out on Sunday evening when they didn’t even have official working hours. They responded very quickly and fixed my problem at same day. Absolute satisfaction. Thank you Aljohn.

March 2, 2025
Unprompted review
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Reply from Durable

That’s great to hear! 😊 Aljohn was happy to assist, and we’re glad your issue was resolved so quickly. Thanks for sharing your experience! 🚀🙌

Rated 5 out of 5 stars

Rita was incredibly helpful during our…

Rita was incredibly helpful during our session about my website. Her expertise, patience, and attention to detail made the entire process smooth and efficient. She went above and beyond to ensure everything was aligned with my vision, offering valuable insights and solutions. I truly appreciate her professionalism and dedication, I highly recommend working with her!

February 28, 2025
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Reply from Durable

Thank you for sharing your experience! 😊 It’s wonderful to hear that the support you received was smooth, efficient, and aligned with your vision. Your recommendation means a lot! 🚀✨

Rated 5 out of 5 stars

Love Durable!

This is truly a 5 ⭐️ service and team!

February 27, 2025
Durable logo

Reply from Durable

Thank you! We’re thrilled you had a great experience! 🚀😊

Rated 4 out of 5 stars

Apprehensive Turned Very Satisfied

I was apprehensive initially working with the Durable product because I am a novice at web design and technology. A free website in 30 seconds seemed too good to be true. The fact Durable created a basic web page using AI within 30 seconds based on 3-4 pieces of info was phenomenal. It was far from perfect, but with some navigating and patience it looks as good as any other basic website. The web template is a little limited and challenging to modify and personalize at times, but I suspect with some more Durable customer support, I could probably perfect and add more WOW factor. My only constructive feedback is that a live customer support person would have been ideal. However, the individual in the chat really came through with guiding me every step of the way and the links that were shared provided terrific detailed illustrations on what steps to take on all my inquiries. It was impressive. The only reason I gave 4 stars is because it would have been great to speak to someone live, like GoDaddy who was equally helpful in the web hosting portion with Durable, but they offer live customer support which was a bit more efficient and personal at a stressful moment. Time will tell but so far so good.

February 26, 2025
Durable logo

Reply from Durable

Thank you for your detailed and thoughtful review! 😊 We completely understand your initial apprehension, and we're so glad to hear that Durable made the process smoother than expected. While we strive to make website creation fast and intuitive, we also appreciate your feedback on template flexibility and live support. It’s great to know that our chat support provided the guidance you needed, and we’ll continue working to enhance the experience. We truly value your insights and are here to help as you refine your site! 🚀✨

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