Durrants of London Reviews 

29
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I went down to Hatton garden to buy an engagement ring. I must of tried around 10-12 shops before entering Durrant’s. They was by far the most professional and honest out the lot. It’s a family run bu... See more

Rated 5 out of 5 stars

They made us the most perfect set of rings for our engagement and wedding in just a few weeks, after a different jeweller had failed to do the same job in 6 months. The service was impeccable and ever... See more

Rated 5 out of 5 stars

Durrants have just set an emerald into a, rather complex, ring design for me. The result is just stunning. Stunning. I'm not so concerned over the price, but note that thet have come in 20% under (yes... See more

Rated 5 out of 5 stars

This is by far the best jewellery store in London. We searched for the perfect engagement ring for many months and could not find anything so spectacular. We had been to the biggest and most known... See more

Company details

  1. Jeweler
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Information provided by various external sources

We are the family run London jewellers who take pride in each and every piece we produce. Our designs are made to dazzle and many of our collections have already featured on the country’s best catwalks, such as London Fashion Week. Based in the beautiful heart of the city’s jewellery community, Hatton Garden, our family run company is here to bring you both contemporary and classic bespoke jewellery. Adorned in 18 carat gold and platinum, with the finest diamonds or other precious gemstones, each piece is of the highest standard. We are an F.G.A qualified London jewellers so we source our own diamonds for optimum quality and superiority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

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4.7

All reviews

(29)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch from start to finish

I bought an engagement ring (made to order) from Durrants and the service was top notch from start to finish. Tom had a great selection of stones to choose from and the finished product is outstanding. Thanks again!

August 19, 2020
Unprompted review
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Rated 1 out of 5 stars

Loss of a sale

Called in yesterday with my Wife & Daughter to purchase a 21st Birthday ring for my daughter, the Lady assistant was informative & knowledgeable, when we asked if she would be able to do anything about the price, her response was 'I am not a second hand car dealer' , we left feeling embarrassed in front of our daughter, Im surprised to see such a bad attitude in these testing times for retail, we duly purchases at a nearby competitor.

August 19, 2020
Unprompted review
Durrants of London logo

Reply from Durrants of London

Hi David, Thank you for taking time today to leave us a review. I am very sorry that the joke was not taken in jest as it was meant! However, I am very pleased that you found Caroline very informative and knowledgeable. Again, we would like to wish your daughter a very happy 21st birthday. All the best, Tom.

Rated 5 out of 5 stars

Had a great experience here and…

Had a great experience here and couldn’t be happier with how well the engagement ring turned out. I got some great help from Tom and Caroline, didn’t really know what I was looking for when I first went in and left with the perfect ring and a lot of well needed knowledge. Was a great all round experience and would recommend Durrants to anyone.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Durrants of London always provide a…

Durrants of London always provide a friendly, personal and first class service. Whether it has been a diamond ring, diamond jewellery or watches Durrants have always exceeded my expectations for exceptional quality at an honest and extremely competitive price. I cannot recommend them highly enough.

January 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Fantastic jewellers.

Fantastic jewellers.
Helpful, professional, friendly and they do great work. Have used them numerous times for custom design work and have never been disappointed.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing service, very clear and friendly Caroline and Tom are. I am a novice at jewellery and working with Durrants of London made that irrelevant. They gave me all the information required to make a decision.
Highly recommended and will be a repeat customer for sure.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service & products

Very pleased with the service and purchase! Extremely professional, very informative and provided a high level of customer service which gained my trust. I purchased an engagement ring from Durrants, and both myself and my fiancée are incredible happy!

January 22, 2020
Unprompted review
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