Dutch Label Shop Reviews 

583
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, customers overwhelmingly had a great experience with this company. They consistently praise the high quality of the products, noting the exquisite workmanship and professional appearance of the labels. Many found the ordering process easy and efficient, appreciating the helpful and responsive customer service. Reviewers are delighted with the final results, finding the labels perfectly made and exceeding expectations. However, some customers also noted significant issues with delivery. While many experienced quick and timely shipping, others reported long delays, with orders not arriving for weeks or even months. Some reviewers were unhappy with the lack of communication regarding these delays and discrepancies between advertised and actual delivery times.

What people talk about most

Product

Reviewers express satisfaction with the product, highlighting its high quality, professional appearance, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and intent to reorder due to... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting great communication, workmanship, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have ordered name labels from your company because I knew I would not be disappointed, going by what I received from my first order some years ago ~ exquisite, delicat... See more

Rated 5 out of 5 stars

I wanted to make a special custom clothing label to celebrate the end of a huge crochet project, and I’m so happy with how my clothing tags came out! I spent almost two months crocheting a 70’s style... See more

Rated 5 out of 5 stars

So wonderful to see my granddaughters artwork on a beautifully crafted woven badge. She was beyond thrilled. Such a fantastic service with time to review before final production. Will definitely use... See more

Rated 5 out of 5 stars

My woven labels came out great! It was very easy to upload my design to their website and place my custom order. I was shown clear photos of a sample label before the whole batch was produced. The lab... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Make Your Work Stand Out with Personalized Clothing Labels. Design Your Clothing Labels in Just 5 Minutes. Labels with Your Own Logo, Text & Symbols.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(583)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an experience!

What an experience!! I found the Dutch Label Shop after a quick search and decided to give them a shot. Having no first hand reviews or prior knowledge of the company I thought it may be risky but proceeded anyway. The easy to use ordering process seemed too easy and too good to be true so I didn’t set my hopes high. When my order arrived I was absolutely blown away. The product FAR surpassed any and all expectations. It may seem small and silly but to a designer seeing your label in real life is a moving experience.. and there it was, in my hand. My label. Will absolutely be ordering again!

April 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent quality and colour matching

Excellent quality and colour matching.
They took a little longer than I expected (having never ordered before), but I my chaser enquiry was answered promptly and politely with an estimated delivery date provided that was beaten.
I recommend Dutch Label Shop and will be using them again.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

I am super happy with my patches

I am super happy with my patches. Excellent quality and exactly how I wanted them, if not better.
Delivery time was fast.
Thanks very much and I will order again!

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, plus some extra labels :)

It did take 3 weeks to process my order plus shipping, but this was expected as outlined in the T&Cs. Other than the longish wait, it was perfect :)

March 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Nice Bonus This Time

I've ordered a few times now and have never had an issue with them. The nice bonus this time was that the labels were already folded and ironed so I didn't have to do that step. Love this!!

March 25, 2024
Unprompted review
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Rated 1 out of 5 stars

DONT BUY DutchLabelShop.

Don't buy from DutchLabelShop.

Let me explain why. I selected this company due to its quick delivery and expected to receive 10 patches within four weeks, which included their two-week processing time + shipping. However, it has been over a 5 weeks, and I still haven't received my order. Their support team was professional, but they could only offer a 30% refund, which, to be honest, is not much of a consolation for me. It's particularly frustrating since these patches were supposed to be part of a more significant project.

DONT BUY

March 29, 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi, we're sorry to hear about your experience. We asked for more information in order to investigate but received no response. It could be related to the fact that the photo proof was ordered and rejected? That will increase the production time. It could also be that your design is a bit complex (especially the shape)? Don't hesitate to give us more information so we can investigate!

Rated 5 out of 5 stars

Happy with the purchase!

This was my first time ordering. The site was easy to use and labels easy to put together and order. When I received them, I found the lettering on these were more crisp and readable than other places I've ordered from. Shipping was relatively quick to my location in Canada. In short I'm totally happy with the purchase and when I need more labels, I'll return.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

Lost Trust

Normally I had had acceptable experiences with this company. Lately they have completely lost my trust. I waited to order until they completed the facility work they advertised in early Feb. Now I have 3 late orders. 2 orders are over a month old. They all listed the normal 7-10 days when I ordered. After contacting customer support they lied and claimed they advertised there would be delays - but their website was back to normal when I placed orders and they stated nothing about delays while they worked through backlogs. Then they lied again and said my orders would be done last week. Now they are saying end of this week. DELAYS HAPPEN. LIES CAN'T! And they need some mechanism to compensate businesses they lie to and FAIL, when businesses count on honest and reliable businesses to not cost them money.

March 1, 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Nick, we're sorry to hear about your frustration. I would like to stress the fact that our team did not lie to you about anything. Your orders were placed at a time where our factory was closed or just reopening, so that caused quite a few delays indeed. I can see that our team offered partial refund to compensate the delay. I can see that all of your order were delivered successfully. This also allowed us to review our process and we'll make sure to clearly communicated any delays in the future.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. The service and communication from start to finish was spot on. While there were delays in receiving the patches, the team kept in touch and let us know what was happening. I cannot thank Nathan and the team enough - absolutely everything I could have wanted.

March 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Love this company

Love this company! It helped me through the ‘coughcough’ times and the present times. Whenever I had a question, the team always answer on a proficient way.
Always satisfied when using Dutch Label’s services.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing job

Absolutely amazing job, i cant reccomend them enough, i used their service to create a funny parody on danish police patches and they delivered fast with a low and affordable MOQ.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Repeat customer, super products

Second time using Dutch Label Shop and over the moon with the product once again. Love how you can choose from many fonts, colours and sizes. Labels were perfect for my handknitted garments. Really quick and easy to order, fast delivery and great communication. I would recommend to anyone requiring some excellent quality labels!

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience.

Worse experience ever. This company is a fake. They are not Dutch, and they do not have any dutch customer service. they are pretending their customer service is temporary unavailable but when you check back reviews, it has been unavailable for years. They are not based in The Netherlands, but in USA or China. when I ordered the labels I got the notification that it would take 10-14 days. We are now 17 days later and I still haven't received the labels. Their customer service is unavailable - i tried calling several times over the past 4 days - and the only way to contact is through email. There they told me that i need to wait at least until end of next week. which would make the delivery time one month. I am really disappointed in their service.

March 6, 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Alei, we're sorry to hear about the delays. When your order was placed, our factory just had reopened which caused important delays. We will make sure to make the communication as clear as possible on our website in the future. Your feedback is highly appreciated.

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Rated 5 out of 5 stars

Outstanding service.

Outstanding communication, outstanding product, outstanding quality and fantastic price. You genuinely could not ask for more, thank you again and will definitely be using you again and recommending you to friends.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the design and…

I’m really happy with the design and texture and they are just what I wanted. They arrived on the 14th day, which I expected them to do as the website stated. They add quality to my bunting. Thank you

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

My labels from the Dutch Label Shop…

The labels from the Dutch Label Shop are absolutely superb! I cannot fault them in any way. The choice of colours, fonts and designs, the beautifully finished look to each label, the efficiency of delivery - all absolutely perfect.

Don’t look anywhere else for your labels - the Dutch Label Shop simply cannot be bettered.

February 14, 2024
Unprompted review

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