Dutch Label Shop Reviews 

580
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, customers overwhelmingly had a great experience with this company. They consistently praise the high quality of the products, noting the exquisite workmanship and professional appearance of the labels. Many found the ordering process easy and efficient, appreciating the helpful and responsive customer service. Reviewers are delighted with the final results, finding the labels perfectly made and exceeding expectations. However, some customers also noted significant issues with delivery. While many experienced quick and timely shipping, others reported long delays, with orders not arriving for weeks or even months. Some reviewers were unhappy with the lack of communication regarding these delays and discrepancies between advertised and actual delivery times.

What people talk about most

Product

Reviewers express satisfaction with the product, highlighting its high quality, professional appearance, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and intent to reorder due to... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting great communication, workmanship, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have ordered name labels from your company because I knew I would not be disappointed, going by what I received from my first order some years ago ~ exquisite, delicat... See more

Rated 5 out of 5 stars

I wanted to make a special custom clothing label to celebrate the end of a huge crochet project, and I’m so happy with how my clothing tags came out! I spent almost two months crocheting a 70’s style... See more

Rated 5 out of 5 stars

So wonderful to see my granddaughters artwork on a beautifully crafted woven badge. She was beyond thrilled. Such a fantastic service with time to review before final production. Will definitely use... See more

Rated 5 out of 5 stars

My woven labels came out great! It was very easy to upload my design to their website and place my custom order. I was shown clear photos of a sample label before the whole batch was produced. The lab... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Make Your Work Stand Out with Personalized Clothing Labels. Design Your Clothing Labels in Just 5 Minutes. Labels with Your Own Logo, Text & Symbols.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(580)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

spacing was off.

we did not like the spacing on the labels, despite the money back guarantee, I'd have to send the labels back at my expense so they can remake, however they stated that it looked fine despite the spacing be completely off.
We also ordered hang tags, the hole was overlapping the design which was uploaded differently, beyond the flimsy stock. Its not worth the energy or time to send back. Any print company either refunds or remakes without hassle. They also did not respond within 24 hours, I had to reach out again to get their attention. Not good customer service, hard pass.

November 8, 2024
Unprompted review
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Reply from Dutch Label Shop

Hi there, unfortunately, we couldn’t locate your order since you chose not to provide additional details. If there was an error with your labels, we’d be happy to make it right. Our typical response time is 24 hours, though it can extend to 48 hours during busy periods. The end of the year tends to be a particularly hectic time for all businesses. Thank you for your understanding!

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Rated 1 out of 5 stars

Wrong everything. twice!

I ordered twice. Both orders came back with wrong designs or wrong quantity. Then they completely ignore you when you ask them to fix it. Dont let the cheap price fool you. They're terrible to work with.

November 4, 2024
Unprompted review
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Reply from Dutch Label Shop

Hi, thank you for your feedback. We’re sorry to hear about the issues you encountered with your orders, as providing a smooth experience is very important to us.

We’d like to clarify that we did, in fact, reproduced your order to ensure you received the correct design. Additionally, our team responded to your inquiries as promptly as possible to address your concerns. We’re committed to providing the best service possible, and we’re sorry if this wasn’t reflected in your experience.

Rated 1 out of 5 stars

Would NOT order from this company

Would NOT order from this company.
The labels are not fit for purpose at all. They sent wrong txt colour which l did not order. When l asked to see my original order I’ve been ignored.
Look out for the fact that there is no room on the side by the symbol to make a neat turn over sewn edge.
Use Cotton Trends labels Much better all round

October 14, 2024
Unprompted review
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Reply from Dutch Label Shop

Hi Angie, we’re sorry to hear that your experience didn’t meet your expectations. To clarify, we did see that the sparkling gold text color was selected at the time of your order, and we provided a reproduction free of charge to ensure you were satisfied with the final result.

Regarding the label layout, we strive to provide design previews that help customers visualize the finished product, including room for a sewn edge. We appreciate your feedback on this aspect and will take it into account for future improvements.

Rated 5 out of 5 stars

So glad I found Dutch Label Shop

So glad I found Dutch Label Shop. They produced new labels for me, and when I received them, they were the same as the picture I was sent, as a preview. Couldn't have been any happier!

During the design process, I actually felt like I was there, at Dutch Label Shop. The interaction, between myself and my design-contact, felt very reassuring and comfortable, even though it was all "on-line".

And delivery was excellent. Couldn't wait to use my new labels, on my custom umbrellas and parasols.

September 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Dutch Label

My go to labels company. Absolutely love the services they provide and was so easy to reach out to them for help and when ordering my labels. Quality of the labels itself is Superb.❤️

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Dutch Label Shop is such a wonderful company to work with in every way. Their products are beautiful, their prices are great, and their customer service is unbeatable. I have no need to ever look further for labels.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great Product

Great communication, turn-around time, and a good quality product. I ordered a test print which was duly photographed and emailed and accepted, prior to commencing production.

June 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Elated and Happy

It is with utmost Joy and sincerity I write this review because for sometime way back in 2020 I was searching for a company that did Labels but couldn’t find in my country and I believe strongly in quality and so I searched and I found Dutch Label Shop and I was in process of rebranding recently and I never know where I would get labels and so I remembered that I had already used Dutch Label I had received the labels and they were quality and I will be ordering from time to time because I am exceptionally satisfied of what I received and I recommend to everyone

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Dutch Label Shop - all good

Dutch Label Shop have created a nice label for my online shop Busy Bee Blossom. Their customer service is very helpful and guided me in the right direction. The labels are nice too and arrived in a reasonable time.
Regards
Louise, Busy Bee Blossom

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Labels for all my unique projects

I using labels made by Dutch Label Shop for many years. And I always impressed by quality of the product, by time of the delivery, and care about customers. Highly recommended Dutch Label Shop for your unique labels for all your unique projects!

May 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolutely horrendous customer service

Absolutely horrendous customer service, horrible quality, horrible everything. I am reporting them to the better business bureau. They took forever to produce anything. The first proof was horrible, the 2nd proof was what I wanted, but not what I got. I asked for a 1/4" sew line on each side. I got .17" on one side. Can't even use the labels. I called no one answered, I messaged on their website and they told me I got what I ordered even though I showed them a photo of the product that was wrong. They do not stand behind their guarantee. Stay far away from this company. They used to be good. Now they are HORRIBLE. Updating my 5/10/24 review. It is now 5/23/24. Still no labels. Sent me another proof. It was wrong. Still no new proof. It has been so long. They refused a refund, yet provide no good product. I say stay far far away from them.
Update 5/24/24
I have no idea what you mean by rude. I can put the first instructions here with a screenshot. You have the wrong person. I have asked for a seam allowance from the beginning. You are addressing the wrong person. My guess is you call everyone rude to cover for your mistakes. I have ordered from the 25 plus businesses that I own over 400 times from you over a period of almost 9 years. I have noticed a decline in quality, timeliness but have never said anything to you or left a negative review for any of this decline. However, if you want to call me rude, I could leave one from each of the businesses. I have never personally spoken with you, my assistant has, so you must have the wrong person. I would be happy to remove this review if you remove your rude remark and get my order to me. If not, I guess I could have all the companies show the communication from you and what we have had to deal with. I'm not sure what happened, but the last year with you hasn't been pleasant at all.

May 6, 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Cherie, we're sorry to hear about your experience. I can see that you placed a total of 5 orders with us. You weren't satisfied with the last one because you had .16" seam allowance instead of .3". I can see that you initially ordered and paid for a label that's .75" W X 1.15 H with absolutely no seam allowance. We have edited the size of your label and added a centerfold free of charge. I get that you're frustrated but our team is really trying to help you, despite your rudeness towards our agents. I don't believe your review is fair as your other orders went well. Mistakes happen unfortunately as humans are creating your labels from scratch.

Team DLS

Rated 5 out of 5 stars

Excellent company!!!!

I was given the details of Dutch Label Company by a mate after seeing the quality of his patches he had purchased.
I contacted them with my requirements and I was again impressed with the service I received. It was easy stress free and the product was perfect.
I highly recommend these guys!!!
A 5 ⭐️ company from start to finish👍

April 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Love the brand amazing quality and will…

Love the brand amazing quality and will definitely be utilizing them for more work. The turn around times are a little slower but they are clear and upfront about that when the labels go into production. The team here is a great and a pleasure to work with. Really pleased with my purchase.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

What an experience!

What an experience!! I found the Dutch Label Shop after a quick search and decided to give them a shot. Having no first hand reviews or prior knowledge of the company I thought it may be risky but proceeded anyway. The easy to use ordering process seemed too easy and too good to be true so I didn’t set my hopes high. When my order arrived I was absolutely blown away. The product FAR surpassed any and all expectations. It may seem small and silly but to a designer seeing your label in real life is a moving experience.. and there it was, in my hand. My label. Will absolutely be ordering again!

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality and colour matching

Excellent quality and colour matching.
They took a little longer than I expected (having never ordered before), but I my chaser enquiry was answered promptly and politely with an estimated delivery date provided that was beaten.
I recommend Dutch Label Shop and will be using them again.

April 16, 2024
Unprompted review

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