DVD Hub Reviews 

44
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and the exceptional quality of the products received, often highlighting items that are hard to find elsewhere. Many people appreciate the careful and protective packaging, ensuring that their orders arrive in excellent condition. The overall ordering process, from selection to delivery, is frequently described as smooth and efficient, leading to high satisfaction with the service. However, some people mentioned uncertainty regarding order verification, leading to confusion about the status of their purchase. A few other people also felt that some DVDs had issues with scenes being out of order or skipping.

What people talk about most

Product

Consumers find product quality to be excellent, with many reviewers praising the top-quality products and the... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and prompt... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of purchase, excellent... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible. DVD Hub had a listing, but was har... See more

Rated 4 out of 5 stars

I love the fact that they import titles that don't get released here. I just wish they weren't so expensive. Packaging has always been first rate too.

Rated 5 out of 5 stars

I recently purchased some DVDs from eBay - tvshopau. I needed to ask a couple of questions; their response was prompt, courteous, and helpful. My items were delivered quickly and very well packed.... See more

Rated 5 out of 5 stars

Good source of new Blu-rays and DVDs not sold in Australia. They even have rare steelbook editions already out of print from international stores. Items have always been quickly delivered and safely p... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(44)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fast Delivery & Great Communication

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible.

DVD Hub had a listing, but was hard to trust out the gate because I had never used their service before.
I messaged them on FB and got a very prompt response, so as soon as I received the email notifying they had stock. I placed the order.

It arrived in exceptional condition due to the very generous protective packaging used and arrived extremely quickly - within a day.
They have earned a new customer, as well as this 5 Star review.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally pleased with the service

I found the DVD I was unable to locate elsewhere, and decided to order others to fill the order to qualify for free postage. The order was placed on the 7th October and arrived on the 13th, well packaged and all DVDs in new condition. I am exceptionally pleased with the service and the items received.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Received precisely what I ordered. Bluray was well packed and received within 5 days of placing order. Would happily recommend DVD Hub.

September 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Marvel-lous!

Ordered 3 Blu-rays. Super fast delivery (ordered Saturday, arrived Thursday) and very well packaged. Recommend!!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Discovered that I omitted a dvd from my order but one email was all it took to have it added with delivery made in 4 working days. Excellent service !!

August 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very happy with my order!!

Very happy with my order! It was posted quickly and packaged very well. Selection of movies was very good though there were a couple of titles I was expecting to find that they didn't have but that's no biggie!

Movies were brand new and some even came with the cardboard slip cover which made me pretty happy as I wasn't expecting it.

Overall an easy 10/10, I would recommend them for sure!

July 15, 2025
Unprompted review
Rated 4 out of 5 stars

A needed service

I love the fact that they import titles that don't get released here. I just wish they weren't so expensive. Packaging has always been first rate too.

July 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Would recommend

Was iffy about using them originally but, so far every experience has been great.
Have purchased half a dozen times now, cannot fault them. Fast postage, excellent customer service.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

DVD Hub is fantastic

Have used DVD Hub a couple of times now and plan to keep doing so. Both times I have purchased they items have shipped quickly and arrived well packed. Great service for Aussies to get their hands on UK/US titles as well as local releases. Free shipping for purchases over $100 is great also. Would highly recommend

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you DVDHub!

I started buying from DVDHub early this year and they have NEVER let me down thanks to them I can continue updating my Marvel films and finding surprises while browsing they’re one of the few places I actually feel safe ordering online from.

June 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

DVD Hub the best.

DVD Hub are the only physical media suppliers I use now. They are prompt shippers, have a great (and growing) selection, and communicate well. I recommend them.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

This is the WORST most DISHONEST…

This is the WORST most DISHONEST business there is. While trying to order Moana 2 I’m online asking questions. Their website GLITCHES and you end up with the wrong dvd. Even taking a screenshot they claim it was MY mistake. They refused even with the proof sent to negotiate postage of CORRECT dvd claiming I’d changed my mind. They then REFUSED to refund the full amount claiming once again I changed my mind. JOSH is an arrogant, rude, conceited individual. They get their money by ripping people off. DO NOT BUY FROM THEM.
PS: while in the response to my HONEST review they are still claiming they are not responsible. So…. While I was talking to them online they actually STILL HAD Moana 2 in stock. Because they sent me the email telling me my order was accepted and being processed for posting. So they are STILL lying. I received a whole .28 CENTS in refund. So you will get charged postage when ordering which is fair, although many are postage free, then you have to pay postage to send the item back which was the wrong one in the first place, then you have to pay postage AGAIN for the correct one. That is 3 lots of postage. $23.85 in total. Liars and thieves.

May 2, 2025
Unprompted review
DVD Hub logo

Reply from DVD Hub

Hi,

Thank you for your feedback.

We’re sorry to hear you were unhappy with your experience. For the benefit of future customers reading this, we’d like to clarify a few key points.

During communication with the customer, they were advised that Moana 2 [DVD] was not in stock and available for purchase. As there is no ability to place an order for an out of stock item, the customer was informed they can only sign up for a restock notification for the item.

The order placed was for Moana [DVD], which was correctly selected and processed. No issues were raised during the ordering process or after receiving an order confirmation email.

When a return was later requested, we offered support in line with our standard change-of-mind return policy. This policy outlines that return postage is not covered in cases where the item received matches what was ordered, and that the original postage is also non-refundable.

We’re always open to resolving customer concerns fairly and respectfully. However, we do not tolerate abusive or aggressive communication toward our team.

Our goal remains to provide a professional, honest, and helpful service, and we can always be contacted via chat support or email. Anyone with questions or concerns are always encouraged to contact us at any point during their transaction.

Kind regards,
The DVD Hub Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look