DVDLand Reviews 

Easy service and prompt delivery

I ordered a product listed as "in stock" but immediately after the purchase it was changed to "backorder", and then later, "pre-order", which it stayed as for over five months.
After the first month I sent them a polite request to refund without realising their internal policy was that they "don't issue refunds", and they never responded to my email and actually erased it.
After the fifth month I decided to threaten them with the ACCC and they finally issued the refund. They told me I "didn't need to threaten them" and they "would have given me the refund if I had politely asked for it" (which I did!).
Anyways I do not reccommend using this site. Horrible service, they love gaslighting and guilt-tripping.

Have multiple orders that have been paid for but never fulfilled and when you try to contact them on the contact us link on the Website they never respond. Don't waste your money shopping with these criminals

Very professional and honest company. Communication 5 stars and willing to assist with every query. I will be buying again thank you so much.

Ordered a box set, paid, and only then was advised it was pre-order!
This was in January 2025.
Still waiting.
Like others requests for refund ignored, although responses to request for updates are friendly and professional.
If I ever receive my order I won't use them again.

I ordered a DVD in May 2025 under the impression it was available as there was no indication that it was a preorder. Since then I have tried to obtain a refund (twice) without success. The company is very difficult to contact and obtain a helpful response. There is a distinct lack of willingness to assist a customer.

It is a genuine pleasure to broadly commend and convey my highest praise of DVDLand.

My ordering experiences have been first-class: I have found Aaron and his team to be thoroughly professional, efficient and ethical. Communication with respect to the status/progress of orders is timely, courteous and honest. Ordered items arrived carefully packaged and in pristine condition.

I understand DVDLand is a family-owned Australian business and it is a genuine pleasure to support a hard-working Australian family in their endeavours.

DVDLand applies a personal touch, and pride, in doing their best to source and supply all DVD items requested. They conduct their business with integrity, honesty and reliability.

I trust DVDLand implicitly and am delighted to recommend this business. I wish the business every success into the future and am VERY grateful for the valuable, trustworthy service they provide.

Have ordered a few DVDS and all bar one have arrived promptly. This last one is taking time as it's hard to source. 3 years but they assure me distributor will have it soon. A business and it's feedback rely on trust so looking forward to receiving my order.

Terrible service, I ordered 5 movies only 3 came. Found out that they removed the other 2 from there website and when I asked why there was no answer just sorry pick new movies, so then I had to pay shipping again. Now I have received 1 of the 2 movies and now noticed again they have removed my second movie from there website. They won’t give a refund just credit and I’m expecting to pay shipping again? This website is a joke, save your time and go somewhere else.

Very satisfied. I loved the retro feel of receiving a DVD in the post and putting it in the machine. Just like the good old days. Love what the Company does.

Ordered DVD box set from their website which advised they were in stock. They cheerfully accepted payment and then after payment marked the order as on back order for 1 week.

A week later I asked WHEN they would ship the item they avoided the question.

This company is very good at avoiding direct questions and likes to blame the suppliers for not supplying. The point is if you show as in stock it should not matter if the supplier is out of stock.

Obviously, they use customers funds to fund orders and do not use there own working capital to fund their own inventory.

DO NOT BUY FROM DVDland

Invoice Number : Your order ID is #1699364

Preorder a DVD which is fine, I know I'll have to wait for the release of it. But 2 years on from ordering it, and I've been very patient, only emailing for updates once every 6months, but I finally see it in stores to buy and remember I have this ordered. Message them for a refund and they don't respond and the DVD magically arrives in 6 days time.

Hi DVDLand team,
I need infomation on when my order will be sent.
I ordered 2 DVDs from you on the 10th of March & you took my money on the 12th March.
Idid not receive a confirmation em ail so I dont have
an order number.
I ordered Marcella series 2 & 3
Please help
Annie Harrington

Fast service and excellent product. Will buy again.

DVDland responded quickly to my initial request and provided regular updates with shipping and estimated arrival time. My DVD was received in perfect condition, and I will use them again. I highly recommend DVDland.

Ordered a DVD that was "pre Order" to be released some time in the new year. It arrived before listed as "available for purchase". So DVD Land do respect your early purchase and hence do look after you. Packing is great, fast shipping and legitimate versions for Australia and Region 4.

Prompt information about the status of my purchase and receiving what I expected.

Website was easy to use and the payment was a breeze.
My package arrived so quickly and was carefully wrapped and had no damage.
Thankyou DVDLand you are AWESOME!!!!

Easy to order the DVD I wanted. Confirmation of order was prompt as was posting it. I will definitely buy from DVDLand again !

Like so many others I would give zero stars if I could! I waited 15 months and decided that was long enough. Same as everyone else here, they keep telling you lies about the date your items will be available. They don't contact you ever to give an update or explanation of what the hold up is. You have to keep chasing them and if you're lucky enough to get a response, it will be some generic answer saying something like "rest assured you will be one of the first people to own this product. "
I placed my order in November 2024 and was told it would arrive after Christmas. Then it was changed to after winter. I contacted them yet again only to be told they have no control of when the publishers will release the items. I questioned how they could keep updating my order then with random dates or seasons! The last date I was given was February 28th which of course came and went so I contacted them again but this time said I wanted a full refund as it was now 15 months since placing my order. They refused but offered a store credit to which I said no thank you as I don't trust that anything I order would ever be delivered. Then they had the audacity to tell me off for wasting their time as they are a small family business!!!
I replied with "I feel we are going around in circles here so I think my best option now is to contact consumer affairs to see what my options are. "Within 5 minutes I received an email from PayPal explaining that my full refund from dvdland would be credited to my account within 2 business days. To my delight it actually worked and I got my money back!
Dvdland then sent me another email saying as a gesture of goodwill they had decided to refund my money and that they were not obligated to do so.
Absolute disgrace of a company and I strongly urge everyone to NEVER buy from this company