DVDLand Reviews 

Do not buy from DVDLand. You’d have a better chance at receiving your dvd anywhere else.
If I could give no stars I would.
Waited for “why women kill” which was on pre-order for a whole year! Never received it. They kept saying it’ll be out soon. I asked for a refund. They didn’t send a proper refund receipt - just kept saying it’s done. (No amount, no date refunded, no nothing). I followed up and eventually got a partial refund, when I should have received a whole refund , after waiting a whole year with no dvd. Rip off artists!
I eventually ordered elsewhere and received the dvd box set within two weeks!

I purchased 2 items back in October 14th 2025. And I still have not got my items.
Not have the messaged me to give me updates I have to non stop ask what's going on and they keep saying soon.
Why sell items if U don't have stock I would not recommend this place to any...
Not worth even 1 star

Always reliable and good prices. Love the notifications about new releases.

Beware when you order something marked pre order. They take the money but then won't give you a date when they will ship. Now 3 months on and no order shipped. If they have no estimated date then it's just a way to boost sales. Email enquiries just return a generic answer. Do no purchase anything not in stock!
*I have now secured a full refund*

If they had negative Stars then that's what I would have ticked. Ordered a game first week of December and after they took my money shows it was on 'back order'.
Its now March and still no sign, how long can you blame supply chain delays and wars before you are just scamming people. I have reported them to ACCC today and basically accepted that I have lost my money.

As I was looking to complete my collection of 'Endeavour' series DVDs, it was simple and easy to find.

Its honestly like pulling teeth dealing with this company. At no point do they actually contact you they wait for you to follow them up after you have paid and not received items. Until which point you mention Fair Trade months later and list your legal credentials in the email at which point communication becomes regular and a refund offered. At this point I had to tell them to atop emailling as communication became so frequeny. Mind you, this refund was only in exchange for me removing my original review which, quite frankly, seems ridiculous as it echoed every other review here. They rely on continuously reminding customers they are a small family business and we shouldnt blame them for items waiting on release - yet they dont tell you the items are on backorder when you purchase them. Then they get onto your previous orders - if you didnt complain you must be satisfied with their services and therefore you should just be happy. I do not call months of waiting on a product where the company makes no attempt to reach out and apologise for the delay and failure to inform the product is on backorder - then having to threaten Fair Trade to get a refund, okay. Nor the company saying I shouldnt punish them for the product being unavailable currently - why not?!? They had ample time to notify of its delay and they never bothered to make any form of contact. I have now received a refund for the product, but not the promised $10 postage refund which I requested when the website made me split my order into two parts and pay a double postage fee when all the products were send in one box. I havw in writing the refund of postage would be made but honestly too much of a hassle to follow up. They have no interest in improving their systems - only after making a publically accessible complaint here will they bother to communicate with you. Never ever have I had such a bad customer service experience in my life. Being family run does not give you a get out of jail free card to ignore the Australian Consumer Law (ACL). Sad really that in this day and age businesses cannot be bothered to follow the law. All my own personal opinion of course.

Ordered some FNAF action figures for my son’s birthday and he is over the moon about it! Items were exactly as described and arrived with no issues. Was a bit hesitant as some of the reviews weren’t that great but I will definitely be ordering from these guys again as it was a smooth and positive experience for myself. Shipped on time with notifications at every step of the way

I’ve done 2 orders in the past and never received one order and only received 1 dvd not 2 with the second order . Unable to locate a phone number and no reply to emails .

Quick and efficient. An easy transaction.

I bought some rarer 4k DVDs. Price was competitive. DVDs came quick and were well wrapped.

Our Pre-orders NEVER arrive and they refuse to give a refund even after waiting a year.

On the product we ordered, DVDLand recently put a date of Feb 18 for the product to finally arrive. So we had some hope.

The product briefly changed to “in stock” then quickly back to “pre-order now”.

Pay a few dollars more and save yourself the frustration… but elsewhere!

Takes a bit of time to arrive but the serous good and my DVD was exactly as I ordered.

Fantastic customer service 😊
I had to change my order last minute and Aaron was able to assist me efficiently and professionally 😊 100% recommend and will shop with them again.

If you buy a pre-order item. It will never arrive! BE AWARE.
I've bought multiple DVDs successfully from them. But they were already available to buy on their site. A Pre-order will not arrive at all. If you question, they will tell you that the movie hasn't been released yet. Even though its already been out on Dvd and Blue-Ray for years.
They also changed my Order status of previous orders from, "Awaiting Fulfilment-(Backorder) to Complete. When it's not Complete. And I never receive my pre ordered item. And those orders that never arrived were back in 2024 & 2025. It said Awaiting Fulfilment-(Backorder) for years. And they only changed it now to Complete. After I complained and realised what they did.

When it comes to pre-orders. DO NOT TRUST DVD LAND.

Massive collection and had what I was looking for. Extremely efficient online process and delivery. Very happy.

These guys are the best!!
Low-key awesome really!
Always ready to help and do an amazing job - really enjoy ordering with them.

Small family business too - can’t do better than that!! Been ordering with them for years!
Thanks!!!

I can always find the DVDs I am looking for whether it is an individual DVD or a series. It is easy to order, price is reasonable and delivery is prompt. I am a regular visitor to the site and recommend DVDLand as an easy and effective way to buy the DVDs you want.