DVDVideoSoft Reviews 

1,088
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the incredibly helpful staff and the exceptionally responsive customer service team for always resolving technical issues quickly and politely. People really enjoy using these reliable tools for downloading and converting their favorite media files efficiently without experiencing any unnecessary technical complications. However, some customers also noted frustrating problems concerning outdated software versions, unexpected application updates, and activation keys that suddenly stopped working properly. Consumer feedback occasionally mentioned unexpected errors, sudden freezing issues, and ongoing difficulties when trying to download larger video playlists successfully from online platforms.

What people talk about most

Customer service

Clients share positive opinions on customer service, highlighting that consumers consistently receive prompt,... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, as many people praise the easy conversion... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents are extremely helpful,... See more

Response time

Users describe positive interactions with response time, frequently highlighting that the support team is... See more

Application

Customers consistently note ambiguous experiences with application, highlighting that it is fast and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've not had much success with other Downloading software. YouTube contantly makes changes that keep those companies on their toes. What I like and respect about DVDVideoSoft, is that they reply quick... See more

Company replied

Rated 4 out of 5 stars

I have been using the You Tube Download for more than 13 years and my overall experience is more than positive. I have downloaded videos that have enriched my personal archive and I would never had th... See more

Company replied

Rated 5 out of 5 stars

Had trouble with the older versions. After Software updating, new License-Keys were recommended. But after contacting Support, the "old" License-Keys were unlocked and working fine. New Software Ver... See more

Company replied

Rated 5 out of 5 stars

Ik heb nogal wat storingen gehad met de software van DVDVideoSoft, maar keer op keer kreeg ik heel snel en goede respons van de medewerksters en vaak was dat Anna. Ik kan DVDVideoSoft aanbevel... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Computer Software Store
  4. Software Vendor

Written by the company

Must-have soft for Windows PC and Mac that is easy, fast, and free. Using it you may download from YouTube, convert and edit video and audio between different formats.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(1,088)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied user for 10 years!

My 10th anniversary is literally coming up in four days, and I still use the app almost daily. Well, I say app, I could say apps (plural) but I mainly use their YouTube to MP3 app. Yes, I know that sounds dated in 2026, but I am old school and have a private music library in iTunes on my computer. Over 15.000 files now, most of them downloaded through DVDVideoSoft. I bought the Premium membership 10 years ago and have never regretted. YouTube will change things up, maybe to try to stop apps like these from working, but DVDVideoSoft will update their apps accordingly and then everything works fine again. Through the years I have contacted support several times, when the app stops working, but we always figure out a solution. So I will keep using this high quality premium app. Can recommend!

July 27, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We truly appreciate your feedback! It’s great to hear that you’re satisfied with our software and support. If you ever need assistance or have suggestions, feel free to reach out - we’re always here to help!

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Rated 5 out of 5 stars

Super program and excellent support

Super program - easy and it has been helping me for many years - and an excellent service.. Every question is answered quickly by a consultant who genuinely seeks the best solution for me. Special thanks for this.

July 21, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs and support met your expectations.

Rated 5 out of 5 stars

try it!

well, i have been with company for years. i have used many different programs.

most important thing you have to know is respond.

this team is second to none. it may stuck but team always comes with solutions.

many things been changed but i trust DVDVIDEOSOFT and i would said, you will not regret it.

it's best!

July 11, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We're glad you had a positive experience with our company. Thank you for your kind feedback!

Rated 5 out of 5 stars

I had a licensing issue with my…

I had a licensing issue with my Unlimited Premium license purchased in 2022. Initially, I could not activate the latest version of the software. After contacting DVDVideoSoft Support, Alexis quickly resolved the problem by reloading my license for the current version. The support was professional, friendly, and very responsive. Everything is working perfectly now. Thank you for the excellent customer service!

Kind regards,

Stjepan-Pepino Pranjic

July 9, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We truly appreciate your feedback! It’s great to hear that you’re satisfied with our software and support. If you ever need assistance or have suggestions, feel free to reach out - we’re always here to help!

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Rated 1 out of 5 stars

SCAM

SCAM - avoid
After downloading you only get a 30 second "preview" after which you have to go"premium"

July 5, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

You need to go Premium to get access to all the program features. If you have any problems using DVDVideoSoft apps contact our support team via help@dvdvideosoft.com, we'll do our best to help you.

Rated 5 out of 5 stars

Perfect job

Apps are working perfectly, regulary updated, and the staff is present for you.
I really enjoy it, it's usefull fast, and simple to use.
Using it since 2018 without any regret !

June 25, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for choosing us and for the 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Rated 5 out of 5 stars

Nice tool and very good support

Nice tool and very good support. They're always there to help you in caof trouble 👍

June 24, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

It works perfect

It works perfect, easy to use. When you contact the helpdesk they are quick to answer and they always help you. Very friendly too.

June 23, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your positive feedback is a big encouragement to our team. Thank you for taking the time!

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Rated 5 out of 5 stars

Excellent suite of software

Excellent suite of software, support are always willing to help out, especially with any reinstalls, would recommend without hesitation, been using their software for years.

IT Professional

June 20, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We're glad you had a positive experience with our company. Your 5-star review motivates us to keep pushing forward.

Rated 5 out of 5 stars

Simple but effective

The software is simple, but at a reasonable price and it works very good.

I've encountered a small problem, but the support worked at lightning speed and solved it very fast.

June 10, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

I had problems installing studio on my…

I had problems installing studio on my computer and sent an email to support. In a very short time I received a reply with the fix and was up and running!
Excellent service!

June 5, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We're glad you had a positive experience with our company. Your 5-star review motivates us to keep pushing forward.

Rated 5 out of 5 stars

Superb customer service

Superb customer service. Any issue (which isn’t often) is sorted very quickly and without a fuss via email. Thank you so much.

June 5, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

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Rated 5 out of 5 stars

Their youtube download software is…

Their youtube download software is awesome, i am using the same from couple of years and these guys are really helpful providing support if you encounter any issue, i approached them few times for getting my pass key for same software which i accidentally deleted on my machine. And one of the best thing is you donot have to pay everymonth, Just one time and you get life time access. I wish we could have more people in industry who think to provide solution to their customer by taking one time money rather than those useless subscription where you have to pay every-month and when you need their customers support then you do-not know whom to approach and if by chance you know then you get generic response rather than solution.

June 8, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We truly appreciate your feedback! It’s great to hear that you’re satisfied with our software and support. If you ever need assistance or have suggestions, feel free to reach out - we’re always here to help!

Rated 5 out of 5 stars

Company responded almost immediately to…

Company responded almost immediately to my help request. Their recommendation and instructions promptly fixed my problem. Would recommend this company and app to anyone.

June 3, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your feedback! We are flattered that you are satisfied with our services.

Rated 1 out of 5 stars

Its a scam

Its a scam
You pay for the software.. after a couple months they deactivate it and tell you you have to get the new Version.
And Then you have to pay for the new version again.
There is nothing with "lifetime"
You pay a hidden monthly fee for this crap software

May 29, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Sorry to hear about your problem. Could you please send your Premium Key to help@dvdvideosoft.com? We will check it for you.

Rated 4 out of 5 stars

Suite lifetime version issue

Had the Suite lifetime version ..app didnt work when I tried downloading a song from You Tube..followed their instructions to a T..deleted old apps...downloaded App from a link they sent me..restarted PC..everything went smoothly after that . 👍🙏

May 13, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a review – it’s much appreciated!

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Rated 5 out of 5 stars

Wonderful support when troubles arise.

I am very impressed with the YouTube Download Software as well as the online support every time YouTube make life difficult. Thanks for offering such a good service at an entirely reasonable price.

May 5, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you so much for your kind words! Your feedback helps us keep our standards high.

Rated 4 out of 5 stars

The solution of the YouTube downloader.

I am truly thanks DVDVideoSoft for the YouTube downloader with my interested and favourite videos from the remote site of Internet.
However, please do not only concern your company's Profit/Loss issues; we would understand.
For us, consumers, we are graceful the contribution of DVDVideoSoft then we would continue to support your company.
With much thanks!

February 1, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you so much for your kind words! Your feedback helps us keep our standards high.

Rated 5 out of 5 stars

customer service really helpful and…

customer service really helpful and resolved my issues, answered emails within 24 hours , been using there apps for years very straightforward to use i highly recommend their products

April 29, 2026
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We truly appreciate your feedback! It’s great to hear that you’re satisfied with our software and support. If you ever need assistance or have suggestions, feel free to reach out - we’re always here to help!

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