DVDVideoSoft Reviews 

1,007
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being fast, friendly, and very helpful, often resolving issues quickly and effectively. Many people appreciate the professional and kindly assistance from the support team, noting their quick response times and efficient problem-solving. Reviewers are particularly impressed with the staff's dedication to finding solutions, even for difficult problems, making their overall experience positive. However, some customers experienced issues with the product, such as problems with older versions of the app, difficulties with installation, or the app not working as expected. A few other people also felt that the app sometimes failed to download playlists or left residual files after uninstallation, and some encountered problems with activation keys becoming outdated or requiring re-purchase for new versions.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, often expressing gratitude for the... See more

Application

Reviewers highlight ambiguous aspects of app functionality, with many praising its ease of use, quality of... See more

Product

Consumers express mixed feelings about the product, with many reporting issues with "lifetime" licenses... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using the You Tube Download for more than 13 years and my overall experience is more than positive. I have downloaded videos that have enriched my personal archive and I would never had th... See more

Company replied

Rated 4 out of 5 stars

Had a problem with the functionality of one of the apps. Submitted a help desk ticket and got an immediate reply with suggestions to try. When those didn’t work they worked a couple of days and rele... See more

Company replied

Rated 4 out of 5 stars

I'm very happy with the support I received! I had an issue with the program. It wouldn't download at all, then you suggested that I deleted all programs and downloaded it again. The support team resp... See more

Company replied

Rated 5 out of 5 stars

I, have been a "Life-time-member" for MANY-years. Although, I don't use their 'GREAT-program' (suite) any-where near, as-much-as, I used-to (mostly-because, i'm RETIRED, now); still...., it's a... See more

Company replied


Company details

  1. Software Company
  2. Computer Software Store
  3. Software Vendor

Written by the company

Must-have soft for Windows PC and Mac that is easy, fast, and free. Using it you may download from YouTube, convert and edit video and audio between different formats.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(1,007)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I have been using DVD video saw for…

I have been using DVD video saw for years now and I love the applications that I use on my Mac. I find it very useful and helpful to obtain videos or music from YouTube. In the past, there has been a couple glitches which were rectified with Support via email. therefore, I am very pleased with their service and apps and would recommend this to any PC or Mac user.

October 31, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations.

Rated 5 out of 5 stars

DVDVideoSoft ~ Awesome 🤩

DVDVideoSoft - simply awesome!! Have used this system for many years and it works brilliantly. Yes odd glitches but the tech support is outstanding. Very highly recommended.

October 29, 2025
Unprompted review
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Reply from DVDVideoSoft

We’re grateful for your support and thrilled to have met your expectations. Your feedback helps us improve!

Rated 5 out of 5 stars

Highly recommended

I’ve been using this service for a number of years. Highly recommend. They are quick to respond and fix any issues.

October 20, 2025
Unprompted review
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Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

ABSOLUTELY love this program and the…

ABSOLUTELY love this program and the support team.
I purchased this software many years ago, and it is so easy to use. I am by no means a wiz with tackling computers and that such. But I can use this software.! The support team are second to none! Any question or issue I have is resolved extremely fast! I couldn’t be happier!

October 29, 2025
Unprompted review
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Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations. Your positive feedback is a great encouragement to our team.

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Rated 5 out of 5 stars

I'm very happy with the support I…

I'm very happy with the support I received! I had an issue with the program, error 100003. It wouldn't download at all. The support team responded quickly and identify what is the problem due to Windows programs. They gave instructions what to do, and the download worked now. Very thank the support team.

October 23, 2025
Unprompted review
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Reply from DVDVideoSoft

Many thanks for the 5-star rating. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

Great experience with youtube mp3 downloader…

I've been using youtube mp3 downloader for several years. My use is a little on and off and so I would extpect it to need updating from time to time especially if a download error occurs. The key is to contact their helpline promptly. They are always quick getting back with an update/ fix (just requires reloading software - usually within 24h. Reccommended.

October 20, 2025
Unprompted review
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Reply from DVDVideoSoft

We’re thrilled to hear you’re enjoying the app and our support! Thanks for the 5 stars - it truly made our day!

Rated 5 out of 5 stars

Casual feedback on a decade of use

Hi! As usual, a basic technical problem through one of their main apps considering updates, logical tho. In less than 24h, the support does answer & recall my "ticket", solving the situation; they never disappointed me by their features, by the prompt answers & the technical approach on the various issues I did encounter. A decade using dvdvideosoft, thanks to the humans behind the software !

October 24, 2025
Unprompted review
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Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

Rated 5 out of 5 stars

I've been using this product for…

I've been using this product for several years now, ever since it was first offered. It works great for me and I've found it extremely useful and safe. Like with any program, it occasionally needs tweaking. But the owners & managers are always extremely friendly and helpful. If there's a problem, they get it solved. And they stay in contact with you, so you're not left wondering if a problem is being solved. It is.

October 27, 2025
Unprompted review
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Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

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Rated 1 out of 5 stars

I bought the app from the competitor…

I bought the app from the competitor because I spend 1 entire night downloading 1 video to mp3, and ended up with a 40 second preview... Can't do nothing with their 'Free Youtube to mp3' converter. I take lying and wasting my time very seriously, and switched to 4k, because they actually let you try their program first.

Oh, and the app uninstaller leaves files and folders in the path: C:/users/your-user-name/AppData after uninstalling, so that's bad coding.

October 20, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We are sorry to hear about the problem. You're always welcome to contact our support team at help@dvdvideosoft.com We respond to all our users!

Rated 5 out of 5 stars

Small issue with playlist downloads

I had a small issue with the playlist downloads and reached out to the DVDVideoSoft support team. They responded quickly and provided a solution that worked! The app is working smoothly again, and everything is back to normal.

This is a great suite of applications and the support matches the quality of the product!

October 17, 2025
Unprompted review
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Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations. Your feedback motivates our team to continue providing you with the best service.

Rated 5 out of 5 stars

I have been a customer of DVDVideoSoft…

I have been a customer of DVDVideoSoft for several years, and over those years I have had issues. I admit I am not a very tech savvy person. I have reached out time and time again for their assistance for both major and minor issues, and every time they have guided me through to a satisfactory conclusion, and they have done it very quickly. They seem to be a very down-to-earth group of people working there, and I'm on a first name basis with some of them. In fact, if I were to run into any of them, I would let them buy me a beer. That was a joke (I'm not a drinker) but their excellent customer service is definitely NO JOKE

October 14, 2025
Unprompted review
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Reply from DVDVideoSoft

Your feedback made our day! Thank you for the fantastic rating and kind words. We’re thrilled to hear you’re enjoying our support. We strive to continually earn your trust with every update and interaction.

Rated 5 out of 5 stars

Thank you so much for the help

Thank you so much for the help! I couldn't get my Premium password to work, but you fixed it, and now everything is working smoothly again. I've been using it for years, and it's without a doubt the best and most comprehensive. I really appreciate the quick help!

October 13, 2025
Unprompted review
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Reply from DVDVideoSoft

We truly appreciate your 5-star review! Your feedback motivates our team to continue providing you with the best service. Thank you!

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Rated 5 out of 5 stars

Very good software

Very good software. Always great and excellent service. Keep it up.

October 6, 2025
Unprompted review
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Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Problem was resolved quickly

Very impressive service -- it took less than a day to resolve my problem.

October 3, 2025
Unprompted review
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Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

Satisfied customer

I have been a customer for several years. Whenever I have had a tech issue the team has been quick to help me resolve. I am thoroughly satisfied.

October 3, 2025
Unprompted review
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Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the programs and the customer support.

Rated 5 out of 5 stars

Correcting a error message

They were able to help me undertand and reload the program. The instructions were clear and effective

September 28, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations.

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Rated 5 out of 5 stars

I was having a problem with my older…

I was having a problem with my older version of the soft app and I updated to the newest version and they got my premium key to work on the new version off the software with no issues.

October 1, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Many thanks for the 5-star rating. If there’s anything we can do for you, please let us know!

Rated 5 out of 5 stars

Great company

Great company, great product and really kind and helpful support when required

October 1, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your feedback! We’re so glad you had a wonderful experience with the programs and the customer support.

Rated 5 out of 5 stars

The help from the support team when I had an issue with my Premium key.




I had an issue with my Premium key.
I couldn’t download anything from the internet. I contacted the support team, and they responded quickly, swiftly and professionally. They resolved the problem in no time, and now both programs are working perfectly again. I really appreciate the fast and effective support!

I am very grateful for the professional and kindly help the support team gave me.
Frans.

September 24, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your support and thrilled to have met your expectations. Your feedback helps us improve!

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