First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A plea... See more
Company replied
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See what reviewers are saying
Thank you for sorting this out and for putting up with me contacting you so often throughout the process. Again i would like to give a shout out to Becky and Lauren show them my appreciation for... See more
Company replied
Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have alway... See more
Company replied
I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW... DYCE has been like a breath of fresh air giving me a full... See more
Company replied
Company details
- Energy Supplier
- Business to Business Service
- Electric Utility Company
- Gas Company
- Green Energy Supplier
- Industrial Gas Supplier
Written by the company
Dyce Energy is a UK based energy provider, we offer affordable business electricity and gas products to companies across the UK. Our range of tariffs is designed to give you the flexibility to find the perfect solution for your business. We have specialised tariffs and processes for large and small businesses, so you can feel confident you’re getting the best business energy for your needs. We understand the complexities and demands that come with running a large business or one that has multiple sites. If you run a large organisation, we can offer you a range of flexible products to suit your specific needs and requirements including half hourly meters. We are more than just a supplier, We want to get to know you, to help your business grow. Our ethos is that if you grow, we grow. We believe in access of information, which is why we’ve created Your Energy Online a dedicated customer portal to help you manage your energy costs via your computer, smart phone or tablet. We aim to offer competitive prices and simple energy plans for businesses. We are committed in helping develop a positive relationship with our customers, partners and suppliers. Every business needs a basic set of values, right? We’re no different. What drives us every day is our customer satisfaction, but at the base of all that we do is our values.
Contact info
B3 Patrick Tobin Business Park, Bolton Road, Wath Upon Dearne, S63 7LL, Rotherham, United Kingdom
- 01709 357315
- enquire@dyce-energy.co.uk
- dyce-energy.co.uk
4.4
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful bookings team
Sincere thanks to Sajid at the YU Energy bookings team, for going the extra mile to ensure that our smart gas meter installation was scheduled as 'first call' to fit in with our staff commitments. This was most helpful and much appreciated.
January 9, 2026
Unprompted review
Reply from Dyce Energy
Good afternoon, thank you for taking the time to stop by and leave us an amazing review. We are glad that you are happy with our service.
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Helpful and polite
The customer advisor was quick to help and ensure my query was investigated as well as obtain information whilst on the call which meant we got to a speedier resolution. All details were provided within ten minutes of the phone call which helps massively given the complex nature of the query.
December 23, 2025
Reply from Dyce Energy
Good morning Joe, thank you for stopping by to leave us a fantastic review based on our customer service.
Always great service from the TPI and…
Always great service from the TPI and Tender team at Dyce!
December 3, 2025
Reply from Dyce Energy
Good morning Revo, thank you for taking the time to leave us a great review based on our customer service.
Great customer service and my issue…
Great customer service and my issue resolved quickly ……. 10/10
December 5, 2025
Reply from Dyce Energy
Hi Simon, thanks for taking the time to leave us a great review based on our customer service. We have passed on your amazing feedback.
Nice speedy resolution
Nice speedy resolution to a simple query, the way it should be. I wish other suppliers would be as efficient. Thanks Team.
November 24, 2025
Reply from Dyce Energy
Good morning Adam, thank you for stopping by to leave us a great review based on our customer service.
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Pity about the client portal, customer service agent great.
One star lost due to the customer portal not allowing me to carry out a simple request myself. However when emailing customer services a polite, efficient customer services agent (Lauren) dealt with my request very well. A slight misunderstanding on info required, however when clarified Lauren rectified immediately. Great job Lauren. Thank you.
November 14, 2025
Reply from Dyce Energy
Good afternoon Greg, thank you for taking the time to leave us a great review. We are sorry about the customer portal & aim to improve this.
Lauren in Customer Services
Lauren in customer services was very helpful, she responded and resolved our issue very quickly.
Thank you
October 31, 2025
Reply from Dyce Energy
Good morning Sue, thankl you for taking the time to leave us an amazing review based on Lauren's service. We have passed on your kind words to Lauren :)
Lauren was very helpful.
October 29, 2025
Reply from Dyce Energy
Good afternoon, thank you for stopping by to leave us a great review based on Lauren's customer service. We have passed on your kind words to Lauren.
Quick & professional service
October 28, 2025
Reply from Dyce Energy
Good morning Anette, thank you for stopping by to leave us a fantastic review based on our customer service.
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Excellent advice and customer service…
Excellent advice and customer service from Becky.
October 21, 2025
Reply from Dyce Energy
Good afternoon, thank you for taking the time to stop by and leave us a great review based on Becky's customer service, we have passed on your kind words to Becky.
Lauren was very helpful
Lauren was very helpful, and pleasant and was able to sort our issue very quickly, thank you!
October 20, 2025
Reply from Dyce Energy
Hi Dawn, thank you for taking time to stop by and leave us a great review based on Lauren's customer service, we have passed on your compliments to Lauren.
AVOID! This company is one of the worst…
This company is one of the worst company's I have ever had the misfortune of dealing with.
Our previous company had a bill of £2200 for gas,
We then created a new company and did a change of tenancy, they then billed the new company £5200 for that same period!
It took months for the change of tenancy to go through and 7 months just to get a final invoice, in that time we had to chase them multiple times by phone and by email.
They told us our pay as you go meter was paying off debt but then they said it wasn't, then they said we had £4000 credit then they said we didn't.
Because of the time its taken they have kept us in out of contract rates and not even offered us a new contract, they never explained how any of it would work or extra charges, we once rang them for a bill and they told us they cant provide one and sent us to YU energy, YU energy then told us they cant provide one and sent us back to Dyce energy!
We would be happy to settle the existing bill that we owed but instead they are clearly a deceptive company looking to make money from unsuspecting customers, Avoid like the plague!
October 20, 2025
Unprompted review
Reply from Dyce Energy
Good morning Greg, thank you for stopping by and leaving the constructive feedback for us. Having checked this case, i can see a change of tenancy was not raised correctly as we must have a completed change of tenancy form and legal supporting evidence, which was not provided to us so it prolonged the period to complete. When invoices are left unpaid, the balance then follows debt recovery and invoices were sent to you to show this on a monthly basis. Dyce/Yu cannot be held liable for customers not paying their invoices and naturally late payment fees will be applied. Statements have been provided to you to evidence the balances owed and we would advise you to bring your accounts up to date at your earliest convenience.
We will take onboard your valued feedback to see where we can improve our customer services :)
Helpful staff
Helpful staff listened to my problem and dealt with it while still online
October 15, 2025
Reply from Dyce Energy
Good morning Arshad, thank you for taking the time to leave us a review based on our customer service, we appreciated your valued feedback :)
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Rubbish company rubbish communication
Rubbish company rubbish communication, rubbish customer service
September 30, 2025
Reply from Dyce Energy
Hi Kerri, thank you for your structured feedback. We are sorry to hear of your experience with us and have emailed you to work with you to resolve the matter quickly. Thank you.
FAO Megan & Becky
FAO Megan & Becky, Both have amazing attention to detail, both respond to queries extremely quick and both are always on hand to help.
A pleasure to deal with everyday and make work that little bit easier.
September 15, 2025
Unprompted review
Reply from Dyce Energy
Good morning Emily, thank you for stopping by to leave us an amazing review based on our customer service :)
Fantastic lady I spoke with
Fantastic lady I spoke with, sorted my issue quickly and emailed me as requested too. Much better than the first guy I spoke to...
She is one to keep hold of!
September 8, 2025
Reply from Dyce Energy
Good afternoon Julia, thank you for taking the time to leave us an amazing reviews based on our customer service :)
Excellent service
September 12, 2025
Reply from Dyce Energy
Thank you for stopping by to leave us a great review based on our service :)
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A quick response to my email which…
A quick response to my email which answered my query fully.
September 9, 2025
Reply from Dyce Energy
Good afternoon Carole, thank you for taking the time to leave us a great review based on our customer service :)
cant see the bills on line
cant see the bills on line
Had a rant about this but got a great email back explaining things
Thanks and I’ve updated the trustpilot review
August 14, 2025
Reply from Dyce Energy
Good morning Mr Holland, thank you for leaving the constructive feedback for us. You will receive an email shortly regarding the feedback.
Thank you for promptly forwarding me…
Thank you for promptly forwarding me invoice I request.
August 14, 2025
Reply from Dyce Energy
Good afternoon Susie, thank you for stopping by to leave us a great review based on our customer service :)
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