Dyce Energy Reviews 

Excellent service

No response to emails
Calls just ring out .
No explanation
To queries .

Thirty minutes waiting for someone 'racing to pick up'. Calling as the billing is a dog's dinner and if the smart meter doesn't tell them what they expect, they make it up!

I received a telephone call concerning a not so pleasant experience over billing. After many queries, emails and conversations, my problem was sorted. It transpire it wasn't Dyce's fault and neither was it mine. However I must commend two particular people who helped me through this in a most professional and kind manner. These were Becky and Wayne. The former gave much needed kindness and understanding in a calming manner, and the latter for his patience in listening to me ramble on and give him the history of my experience without trying to blame anyone. His explanation of what actually happened isn't a story made up to shut up a complainer, but a factual one which speaks of truth and honesty. A very good attribute brought to the company by Becky and Wayne. The problem has resolved itself making me a very happy bunny!! Thank you Becky and Wayne. You are Stars !!

Dyce Energy Customer service and sales team are very supportive with fastest resolution of any query and complaints.

very good communication and very good service

Very helpful staff. Quickly resolved my issue.

Despite it being an unusual situation, I must praise the commitment and professionalism shown by Becky, from the Customer Support Team, in resolving a long-standing issue for one of my tenants. She kept up to date on the case, responded to calls and emails, and was always friendly and efficient. A real credit to the Dyce Energy team.

very prompt with info required

I rang Dyce Energy today and the phone was answered within a few seconds.
Wayne answered my call and he resolved a problem with my bill in a very professional manner.

Bad Custumer support

Made contact with Wayne Bruck, Customer Service and Complaints Manager, when we had issues with payments. We are a small independent Nursing Home specialising in Mental Health & Learning Disabilities and totally reliant on local authority and health funding. Our funding and payment due on our gas bill did not coincide so we had to cancel our DDR. Wayne was sympathetic to our position, offered reassurance and didn't make me feel as though I was trying to avoid payment. He responded to emails in a timely manner and always very courteous and friendly. He supported us with a payment plan and we have been able to clear the account. Thank you Wayne.

Jamie at Dyce handled my enquiries with efficiency, respect and total professionalism, whilst remaining friendly and approachable. She was able to rectify everything to my satisfaction. She's a credit to them!

They keep sending spam emails even after requesting not to be contacted again.

Edit: lol, I’m complaining about emails, and they ask me to send them an email :D

Excellent customer service.

Very helpful and answered my questions

As per a recent review, my contract ended in November, I am still owed the money that the account was in credit at the end of contract, I've contacted them several times, with the same response "it can take 45 days" and we'll email you a timeline from our finance department, still nothing nearly 7 months later, very poor !

Always easy to deal with and hope to be a long standing customer