Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delighted customer!!!

I just purchased a Graf von Faber-Castell Anello pen from this company and I am absolutely delighted with it as well as the first class service I received.
They always offer excellent value for money with items accurately described. Postage is fast and goods arrive carefully packaged.
Steve always quickly responds to my messages. He is very knowledgeable and helpful at all times.
For anyone interested in the fascinating world of writing instruments I cannot recommend Dylanstephen Pens too highly. Keep up the great service!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, great communication and quick dispatch, pens are as described if not better, perfect seller.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Happy as always

As always, I received my pen quickly and it was well packaged. The pen was exactly as described and Steve even went to the trouble of providing a new refill. I have used Steve for many years and will continue to do so. Never had any problems! Excellent service!!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick service

Dylan Stephens Pens were so easy to deal with. I wanted to sell a Mont Blanc pen I'd had for years but no longer used. Never sold a pen before. They came up on google so I read the trustpilot reviews and decided to take a chance. I sent pics of my pen to Steve on Whatsapp, he made me an offer the same day, I was happy with the offer. The next day I posted the pen by Royal Mail, signed for and insured and 2 days later the money landed in my account. From finding them to payment in 4 days. No hesitation in recommending them.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

My experiene buying and selling pens with Dylanstephenpens

I would like to share my experience selling and buying pens from Dylanstephenpens.

The pens you buy are authentic and accurately described. They came in one day of purchasing them, packed very well.

In terms of selling my special edition Montblanc and accessory, I had no issue contacting them and they responded extremely promptly with a reasonable price. Again as soon as they received the item the bank transfer was done in 24 hours.

I’d recommend them for any pen enthusiast looking to sell or buy preloaded pens.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

I have just sold 2 pens to Dylan Stephen. Their offer was better than other companies, the process easy and the payment prompt. I would highly recommend this company.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I communicated via WhatsApp, and Steve has offered a great deal on the number of pens I wanted to sell. After receiving my parcel, Steve has kindly transferred the agreed amount to my bank account. I thank Steve for his professionalism and quick communication.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my pens

Sold my pens!
Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal Mail. Once delivered I received a swift payment direct to my bank account. Very happy. Great customer service. Thank you. 5 Stars.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient process, quick transfer

There was a quick response to my WhatsApp message and photos. The process was then simple, with the agreed amount transferred on the day of receipt of the pens. Would certainly recommend if you have quality pens to sell.

October 22, 2025
Unprompted review

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