Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb service

Superb service, instant quote and immediate payment once my pens were received. Very honest and professional. I thoroughly recommend Dylan*Stephenpens.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Very quick process. Good price for the pens we were selling. Professional company. Our payment was made immediately upon delivery of the pens. Would recommend.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Dylan Stephen pens are exceptional

Dylan Stephen pens are exceptional. Stephen’s word is genuinely his bond. Yesterday 18th Sept I emailed him about a particular pen, we agreed a price. I sent it Royal Mail SD. It is now, as I write 12.11 pm on the 19th Sept and the money agreed is already in my account! Thank you so much. How lovely to do business with Company with integrity. Just wonderful.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine and Responsive

Dylanstephens was super responsive, clear and genuine. I got an instant quote and there was a clear process to follow to sell my pen. The money was in my account the day after I posted my pens, with no quibbles and no changes. Great service and experience.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

🌟Fantastic - 100% Trustworthy🌟

It's never easy to trust people when doing deals online, but I guarantee this business is FULLY trustworthy and correct! I sold them a fountain pen and Steve put my mind at ease with his professional and courteous communication. Full payment was made to me the day it arrived to them. Fantastic customer service and an overall excellent transaction. Thank you for the great experience. 5🌟🌟🌟🌟🌟

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company and Service.

Amazing Company and Service.
I wanted to sell a Mont Blanc Pen, I filled in the enquiry form including some pictures and within 30 minutes I had an offer from Steve.

Pen sent yesterday, the company received and payment has already been paid.

Fantastic Customer Service and I would highly recommend

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Exactly as the previous reviews say - really easy to deal with, no messing around.

Pen sent, payment received immediately, wish everything was this simple.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Mont Blanc pen sold

I messaged Steve one evening regarding a Mont Blanc pen I was looking to sell. With minutes Steve had replied and after sending some photos he made me an offer which I accepted. I sent the pen the following day and the day after that Steve had made payment straight in to my bank. Amazing service and prices paid are on the money.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

162 Platinum

I have been looking for an immaculate 162 Platinum for months, finally found one here on a Saturday night, it was dispatched Monday and delivered 12 Midday Tuesday, I cannot thank Steve enough for the service received and now I have 1 more pen to add to my collection, will be buying from here again without doubt.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Quick reply and offer for montblanc…

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor Royal Mail services. However arrived next day and payment made to my bank account straight away. good quick service from Dylanstevens pens. Thanks

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of three Mont Blanc pens

I recently sold two ballpoint pens and one fountain pen. I found the whole transaction was so easy, from contact to the offer made and the money coming into my account. I would have no problem in recommending them.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I sold two Montblanc Fountain Pens and…

I sold two Montblanc Fountain Pens and Cases to Steve. I received a very prompt valuation. The valuation was fair and the whole process including me posting and receiving the money took 24 hours. Great service and a professional company.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

I was reluctant to sell my pens due to…

I was reluctant to sell my pens due to sentimental value however the process with Dylan Stephen Ltd made the process so smooth and comfortable.
Within 1 day, I received an offer, accepted, sent pens and money received.
Could not recommend enough.

Thank you

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and transparent sale of 2 pens

I had a couple of pens to sell and did my research on potential buyers. I contacted Steve by WhatsApp and sent some details and photos.I received a quick offer that I was happy with. I posted the pens to the registered address and received immediate payment on delivery. Overall a very smooth process and I can highly recommend Dylanstephenpens.

June 18, 2025
Unprompted review

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