Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer experience

Steve was easy to contact, got back to me quickly and was straight forward. He offered me a very reasonable price and the entire process was smooth and quick. He paid promptly on receipt of the item. I would definitely recommend to anyone who needs to buy or sell luxury pens.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of selling…

I recently had the pleasure of selling to this buyer, and the experience was excellent from start to finish. For our first transaction, I met him in person at his home to sell a high-value pen worth £30k. He paid promptly and was very professional. For our second deal, I shipped the pens via Royal Mail, and he immediately paid upon receiving them. He’s a great, trustworthy buyer who communicates well and follows through as promised. I would definitely sell to him again—highly recommended!

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Service at its best

Excellent company great to deal with buy or selling nothing too much trouble definitely recommend if selling given very good price and money in bank next day also purchasing pens order received next day quality pens many thanks will definitely buying more 1st class communications

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very easy process posting pens and receiving transferred payment minutes later after their arrival. Great communication and overall a very easy and effective service.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

After deciding to sell some of our late father's pen collection Steve made the process very quick and easy. A fair offer was made and payment received quickly after pens had arrived whilst always been in communication regarding the transaction. Thank you.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service.
Steve was very easy to deal with, answering questions promptly and explaining the process clearly.
I posted my pen on Friday morning and received my payment by bank transfer on Saturday morning, even receiving an additional payment for sending the pouch for the pen which was unexpected. Fantastic!
I would not hesitate to use Dylanstephenpens again. Top notch *****

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service still exists

Great service still exists ! Having sent my pens on Friday they arrived the next day and I was promptly paid by bank transfer.
As we all know, customer service is sadly lacking these days but not in this case, it’s reassuring to know that a company still exists that knows how to operate at the top. I would highly recommend Dylan Stephen’s to anyone. Well done !

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

A seamless and most excellent service…

A seamless and most excellent service is my experience in dealing with Dylan Stephens. The process was so easy and instructions clear. Steve can be relied upon to reply promptly to any messages sent. Once my pen was received, payment was instant, impressive!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very smooth and genuine.

Very smooth and genuine.

Sold a few of my pens. Response was quick, quote was fine considering condition and circumstances.

Payment upon delivery was immediate and on a weekend!

A big thank you to them for being so responsive and quick.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional to deal with

Very professional to deal with. Great comms, easy agreement on a fair price for a Montblanc pen. Would definitely recommend this outfit for anyone looking for peace of mind when dealing with higher end pens.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted and professional

Trusted and professional, great communications and very fair appraisal and offer price for my Mont Blanc pen.
Immediate payment upon receipt of pen, highly recommend this dealer to all, the first choice for quality brands and no nonsense service 10/10.
Thank you !

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

A Five star experience

Five star experience from start to finish.
Clearly this business is the leading expert in their field of pens. Efficient and trustworthy. Thank you 😊

August 20, 2024
Unprompted review

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