Dyson Nederland Reviews 

The products themselves are excellent, but unfortunately, the customer service experience completely overshadows this. I’ve purchased several items from Dyson, including a purifier, the Submarine vacuum, and the Airwrap ID. I only returned a few accessories that were confirmed by customer service as incompatible with our vacuum.

However, the support – particularly via WhatsApp – is highly frustrating. It appears to be managed out of India and seems largely automated. Communication is a constant loop, with poor understanding and frequent disconnections, making it nearly impossible to resolve anything. After multiple attempts since April 4, 2025 – including several (+15) phone calls and emails – I was assured a refund would be processed, yet I’ve received no response or reimbursement to date.

In effect, I’ve donated €105 to Dyson due to their complete failure to support their customers. This experience has eroded all trust, and I will no longer consider purchasing from Dyson again.

I bought Dyson V12 cordless vacuum cleaner and they sent me a used product. Used products with an accumulator never have a long life. I find it unacceptable to pay the full price and buy a new product but instead get a used one.
I have contacted to their support and sent them photos that clearly showed that it was already used, but they pretended to be naive and were not accepting it was really used product.

Airwrap TM, bought in october 2024, broken after 24 uses. Started to spark from the cable. Out of warrantee because I do not have the invoice any longer. Ages to get an appointment to repair. Payment in advance 125 euro. I regret my choice but I see I am not the only one.

I have been using dyson pure humidify + cool for a few years and everything would be fine if not for the sudden pump failure and the company's help based on the principle of "wipe the device with a dry cloth". I do not recommend such expensive devices that break down and dyson cannot even help. I am disappointed and I advise you to avoid products from this company

Terrible customer experience - No refund received 500+ Euros.
I ordered a Dyson air purifier which I returned afterwards. I received the email a few weeks after returning it confirming that Dyson received the product and that I will be getting the refund within a few weeks!

4 months after, still nothing received. I called them several times and they say check with your bank while it is their responsibility to solve it! AVOID

They tell me they cant have contact with the department specializing in money and transfers..who can help if they cant then!

Worst serviced experience of my life. And first review I ever had to write (I am usually very forgiving).

Never, ever, buy something from Dyson. I will certainly not do it again. It breaks early and they do not care, read your e-mails or try to find solutions.

Essentially, they took my device for repair, immediately said they could not repair it. They will get in touch for alternative solutions. They did not, I had to run after. Since then it has been so many e-mails and chats, re-explaining the issue, everytime starting from scratch. Ignoring what has been said and empy promisses.

Now, they claim that the replacement device is out of stock but they still sell it on their website (in stock). I am waiting for a 700 EUR fan, will not have it for summer. Tried everything they are not working or looking for a solution. So, I need to buy a new (different) fan...

I’m extremely disappointed with Dyson. I’ve been trying to resolve a simple warranty issue for more than a year.

I purchased my Dyson in the Netherlands, and although it’s still under official warranty, I was refused help. I contacted both Dyson Netherlands and Dyson Global, and even offered to pay for international shipping from Kazakhstan — but my emails were ignored or met with empty replies.

This is unacceptable for a brand that claims to care about quality and customer service.

I will continue to raise this issue publicly until I receive proper support. Buyers outside the EU: be warned.

Did not expect that kind of customer service, or I would say no service at all. Over the past month, I have been trying to obtain my product from Dyson, but every week, a new issue arises. It looks like nobody cares

Worst customer service ever. I sent my vacuum cleaner back for repairs (still under warranty) and the track&trace says they received it on 27/04, but I called them at least 5 times and nobody could help me. The whatsapp service is clearly a bot and gives zero help, and every time i called i was told the matter was "escalated". It has been escalated so much that is should be on top of the Everest right now. I have 3 dogs at home and cannot clean properly without a decent appliance.
NEVER AGAIN. Too bad cause the product would be good.

Such a loud vacuum cleaner! You'd think for the price it wouldn't be this annoyingly loud. If you have sensory issues, do not buy this because it makes a screeching whistling sound like nails on a chalkboard

Very disappointed with a dyson service.
I have ordered a 600 euro vacuum cleaner and seems like it got lost by post nl, which is clearly visible by track&trace. Happens and not the fault of dyson itself.

I contacted the dyson support, they told me that someone will reach out to me within 2 days to arrange some resolution. 3 days passed, noone reached out to me. I called dyson support again, they gave me same answer, only now there is no timeframe when i will be contacted even as 'the escalation team might be busy'.
I asked if i can get a refund, if i can cancel order and get a new one, no, nothing is possible. No proposal to compensate us for the inconvenience of their timely process or any other resolution proposed.

Very frustrating and not the experience you would expect from a well known brand. This is not first time that post nl looses packages and all the other companies have always immediately send me a new delivery, navigating the post nl situation by themselves.

I purchased online on Thursday because I saw “Vandaag besteld, volgende dag geleverd”. Now it’s on Friday evening and I received the information that it will be delivered on Monday and I won’t be home all day. They must stop this fraud on their advertisement. It’s very annoying and customer support seems they don’t wanna answer for this. I asked them why they write a lie on their page and they never answered and closed the chat. Very poor and unprofessional support service.

If there’s a chance to rate with a 0 or a negative star i would do that.

Their customer service is really poor and cannot even send a barcode in 1 week, for me to send my non-working machine, which is already under warranty.

I purchased the Dyson Airstrait in early February and used it once a week, following all instructions. Despite the advertised promise of styling without extreme heat or damage, the device caused visible breakage and left my hair dry, brittle, and burnt-looking.

I first contacted Dyson customer service on May 5th. It’s now May 25th and I have still not received a proper response. I followed up multiple times via WhatsApp and email and was repeatedly told I’d hear back within one business day – but nothing happened.

This is not what I expected from a premium brand like Dyson. I regret this purchase and am extremely disappointed by both the product and the lack of support from customer service.

My parcel lost, but payment was approved by Dyson. I’m waiting for delivery from 6.05 till today no nothing. Post no send me to Dyson, Dyson want me to wait another weeks I don’t know for what. big companies like dyson and post nl prefer to make a Pole take worn out packages on his chest than help. i was robbed

We had a guarantee and bought extra insurance on our machine to be on the safe side. The head broke, which let’s face it, shouldn’t happen in the first 5 years of use of a vacuum cleaner which cost around €700. They want us to pay for the extra part we need. The after sales service is disappointing. Classic example of over promising and under delivering. Never again Dyson. I like these cleaners but next time I’ll read more reviews and buy the same kind of machine from a company with a better after sales service. I might update my review as we are still dealing with this problem.

I purchased a Dyson Airwrap i.d in Red Velvet and Gold, upon opening it, it was sooo disappointed that the attachments they sent me with full of scratches that I thought this must be a return machine and did not worth of 450euro. I really like the color so I did not return and just requested for a replacement of the few attachments, but they informed me that it was out of stock for 3 moths now. Nobody attend to my request seriously and keep asking me to wait, I should have read the review before buying. I will never buy or recommend anyone to buy Dyson, I will switch to Miele for my home appliances. Goodbye.

If anything happens to the equipment, Dyson is not willing to fix it. I have a Dyson vacuum cleaner. the motor bar has been broken since Nov (4 months so far). the customer service keeps saying the part is not available and unclear availability timeline!
Don't buy Dyson if you are looking for a durable product.

Terrible customer service. They need to train their customer service more to handle customer inquires.

Dyson v15 detect broke within a year, it's been 2 months and they still haven't replaced it, the costumer service is very bad, they are impolite and each time give a different answer.