Dyson Reviews 788

Absolutely awful customer service. I bought a Dyson fan about 6-7 months ago now, on only the like the third time of using it, it wasn’t working correctly (which is shocking considering the price of their products). After numerous calls with Dyson and John Lewis (where I bought the device) and getting varying confusing and inconsistent responses they finally came and picked up the device for repair. They take it away and have replace various parts (how can a brand new device need this?), they bring it back scratched all over, it looks like a heavily used 10 year old device now. I call them to ask them to rectify this, seeing as they damaged it and they say, cosmetic damaged isn’t covered by their warranty - as though I caused it, you caused the damage in your awful repair service?!! I highly recommend no one ever buy their devices, this is the second one I’ve bought that is most definitely not worth the money, the quality is awful and the customer service is useless.

Never buy a Dyson product
I bought an animal hoover, could not push it was so strong,
Asked Dyson to repair, they uplifted, got lost,
5 weeks on and call centre unacceptable as they are robots
Dreadful service from any company so called top class , Indian call centre no resolution say they don’t receive my emails, lies, now 6 weeks without a hoover, never never again will I buy Dyson and I have done for over 30 years
To say stressed trying to resolve is an understatement.

Customer Services is non existent. Tried to order a replacement part on the phone. Did manage it in the end but the background noise was ridiculous and almost impossible to hear the lady talking to me. Has Dyson made so much money now that it just doesn't care about customers? Appalling customer services

They don’t care after sales.
Using big name they sell and whatever problem occurs it’s not their interest at all. Worst company ever I had to deal with. Won’t buy anything from them ever again.
Sharing experience with friends they won’t either. Service shitty.

The Dyson Wash G1 is a colossal waste of money. Leaves patches of dirty water on the floor unless its 100% smooth, so any grout, cracks or uneven level and it’s rubbish. Constant messing about with fiddly screw-in containers that often cross-thread. Aftersales has been terrible, three calls with no returned calls. Don not buy this product.

Do not recommend the Dyson 360 Navi! I own two units and in both, the cleaning schedule has never worked. Three repair attempts under warranty changed nothing, and replacing the device takes 3 weeks. For such a high price and a brand of this caliber, this is absolutely unacceptable.

Don't buy this crap, everything works only until the warranty expires and then they don't give a damn about you paying for the repair, shark is better

Absolutely terrible customer service.
I telephoned Dyson on 25/7/25 because my Dyson Airwrap was sparking and blew up which I consider to be dangerous.The advisor told me they would escalate the case due to the experience I had and that I would have a call back within 24 hours which didn’t happen.I missed a call the following day so called them straight back.I have now phoned 4 times and am still no further forward. Nobody gets back to you when they say they will,One advisor was very rude.I have also replied to an email which asked for some details .I don’t understand what escalating a case means as I can’t speak to a manager.All I want is to get something done about a faulty product which was very expensive.
I would expect better treatment from a company like Dyson,

Wouldn’t even give 1 star absolutely appalling after service never experienced anything like it !!! Be very careful before purchasing anything Dyson related !!! If your air wrap starts to cut out after 4 months of minimal use they make you video call to your mobile and make you put the device on until it literally cuts out !!!! Apparently if you don’t have a smart phone to do it this way (my husband asked if we didn’t have smart phone how he would log it) he then said he would listen whilst on the call for it to cut out !!! even though it’s intermittent, all this is even before he can log it as a fault !!!!!! Told me no one had died so it’s not that bad of problem!!! Honestly absolutely shocking after care very stressful this is a premium product for £400 purchase with 2 year warranty very disappointing !!!! Gone back to John Lewis hopefully I can get this resolved.

I bought a refurbished Dyson Cyclone V10 Absolute on 02/05/2025, it stopped working immediately, the replacement battery and replacement charger I received both failed to operate, a collection was booked for 24/07/2025 but the technician never turned up, now two weeks on I’m left with a broken vacuum, this is unacceptable under your 12 month guarantee and the Consumer Rights Act, I expect a fully functional replacement or a full refund without further delay

I just called Dyson to ask about a specific point in their fan / air filter

It’s £549

I had someone reading out the description of the product and telling me the footprint of the device. I was also told about the cost of a part if I wanted to order it it was £75.00. And that it filters things like pollen

Things I had not asked for.

Perhaps I was expecting too much I had thought that Dyson would be knowledge about their products

All I asked was what size of space does the filter / fan be effective up to

I wanted to check if it would be suitable for the area I had in mind

I paid £100 to get 1 of My Dyson pick it and then Was contacted.
And told this was the problem and they would send us parts and we would receive a full refund as no need to send Machine.
The parts did come but they have not worked.
And the £100 has not been refunded.
I have over the last 27 years Bought from Dyson but never again.

I've tried multiple times to order replacement parts for my humidifier and they simply are not able to get my supplied address correct on the delivery. THREE times the package has been returned to sender because the folks at Dyson cannot get the package labelling right. What an absolute waste of time.

Hi Dyson Operational Support Team,

This is a disgrace of customer service, completely unacceptable how this was handled.
I bought this item because it was advertised it would be delivered on the 13th.
It never arrived on the 13th, 14th..
Then I get an email saying there was a minor technical issue and because of this you didn't know when it would be delivered.
Then I emailed you saying I would need the item by Friday, today, the latest tomorrow Saturday by 7am
Never received any reaction from you at all
Because of this I contacted your customer service, who felt completely lost about this case and could never give a real help apart from saying they would escalating this.
On the 16th I was again on the phone to customer service and told them I would need this Item by Friday as I would go abroad on Saturday and would need to take it with me. They couldn't guarantee this would be delivered on Friday.
Yesterday, Thursday, I was again on the phone with customer service who confirmed the Item wouldn't be delivered by Friday and the only option would be to cancel. I requested to cancel and the agent said this would be canceled.
Today, Friday, I received a email from Parcelforce saying my item was about to be dispatched.
Then I rang again Customer service and was told the item wouldn't be dispatched.
I sent you emails not to dispatch, to cancel, saying I wouldn't be here and the item shouldn't be delivered as I was not going to be here and the item was no longer needed. Once again you played deaf.
After received another email saying the Item had been dispatched. A total shambles.... complete disdain for the customer. I lost one weak telling you if the item was not going to arrive by Friday, then don't sent. CANCEL. What a waste of time and energy. Completely unacceptable.
Thank you for wasting my times, my nerves and causing so much distress.

Have a great weekend...

As a long time customer of Dyson and their products/customer service I was very disappointed by my experience.
I bought a Dyson hot/cold fan for almost €500 and when I brought it home, it was making a loud rattly sound which is different from normal function. An engineering friend who owns the same device confirmed the sound is not normal functioning and diagnosed a more likely loose bearing inside the fan. I rang Dyson customer service and initially was promised an exchange would be organised the next working day. However when I received no notification, I rang back and was told this call was closed. I was told this humming was normal and wasn’t listened to when I explained that it wasn’t. I was not facilitated with an exchange and I am very disappointed with the service

Booked a replacement unit to be delivered for £119, wrong part send despite 40 minutes on the phone going through diagnostics and serial numbers etc. Had to pay again another £119 for the correct part to be sent and was emailed a second class standard postage label to send back the incorrectly sent part. Only now 14/07 have I received conformation of a refund to be issued in 14 working days. I sent this return back at the start of May. Used live chat twice to chase up who offered no assistance other than they could not trace my return. Use a local repair company avoid the stress and pain of using Dyson.

Tower Fan (AM07) broke down on 1st July, when we were experiencing hot weather. After doing all the usual things, plug it into a different socket, hold the power button for 10 secs etc to reset it, it was clear the fan was dead. On 2nd July, after asking me to run some checks, Customer Support confirmed it sounded like a PCB fuse blown or a motor fault which they needed to repair.
Using DPD, who pride themselves as a "DePenDable Next Day Service", I was shocked to be told the earliest date for collection was 11th July, but accepted that was the way it had to be.
No courier confirmation text arrived on 11th July, so I rang Dyson to be told, "Please give them until 6pm as they can collect right up to that time!" Pointlessly, I waited in all day and contacted Dyson again in the evening to be told they would have to reschedule the collection.
I asked to escalate as a complaint and was told I would have to wait 5 days to talk to a supervisor. That is simply not acceptable by any standards!
This morning, I took the fan to Currys in Didcot, where I bought it last September, and asked if they could repair it. Within 5 minutes, they issued a refund on my credit card.
The moral of the story is "Buy from a Retailer who still gives customer service" and avoid Dyson!

We bought a hoover 6 weeks ago, already trouble shooting. I tried to return it to curry’s but as we had passed the 30 days told me I needed to liaise directly with Dyson, Dysons only suggestion was trouble shooting, wouldn’t accept a return or exchange. Absolutely furious at buying a brand new hoover & it’s already not working. Do not buy a Dyson animal.

My Dyson vacuum cleaner broke and I rang their service department. First they sent me a free 'new' battery which was useless. It held no charge. Then they said the problem was the machine itself which they said they would repair for £99. I paid and they fixed a date when they would collect it, about 10 days later. They never turned up and said they would come the next day. They did not. We then booked another day and they did not turn up. We live in central London and they claimed that they could not find the address. So, we have spent three days at home waiting for them and are thinking of giving up on Dyson. We cannot waste our time thus. 'Customer Service' has made no attempt to compensate us for all the time lost.

Customer service is a joke, been waiting over 6 weeks for a refund on goods returned.